Company Profile. ΚΩΝΣΤΑΝΤΙΝΟΣ ΣΕΡΡΟΣ Director, Enterprise Solutions Business Unit

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1 Company Profile ΚΩΝΣΤΑΝΤΙΝΟΣ ΣΕΡΡΟΣ Director, Enterprise Solutions Business Unit Copyright Unisystems 2015

2 Member of Quest Group Info-Quest established 1981 Listed in the Athens Stock Exchange since 1998 Consolidated Revenues 2014: 318 M Group workforce: Diversified areas of activity Renewable Energy Informa1on Technology Courier Services Copyright Unisystems 2015

3 50 Years of solid ICT experience 1974 Strategic collabora1on with ALPHA BANK (Former CREDIT BANK) 1998 Company name change to UNISYSTEMS INFORMA- TION TECHNOLOGY SA 2001 Acquisi1on of ITEC and FIT 2006 Subsidiary in Romania 2008 Absorp1on of DECISION SYSTEMS INTEGRATION and IQ SBA Unit Crea1on of new UNI SYSTEMS 2013 JV in Turkey, crea1on of UNISYSTEMS TURKEY Start of ac1vi1es in GCC Crea1on of DOXIADIS ELECTRONICS RESEARCHERS Ltd. represen1ng SPERRY UNIVAC Strategic collabora1on with UNISYS. Name changed to UNISYS HELLAS Company listed in the ATHEX Crea1on of UNINORTEL Acquisi1on by INFO- QUEST. Delisted from ATHEX Branch in Belgium Copyright Unisystems 2015

UNISYSTEMS TURKEY Start of ac1vi1es in GCC 1964 1988 1999 2005 2007 2009 Crea1on of DOXIADIS ELECTRONICS RESEARCHERS Ltd.

4 Uni Systems at a glance 50+ Years of solid ITC experience 1 Largest Systems Integra1on Company in Greece 500+ Specialized business & technology professionals. 65+ Annual Turn- over in M Copyright Unisystems 2015

5 Areas of Activities Government & Local Authori1es Banking & Finance Telecom Operators Enterprises & U1li1es Systems Integration Solutions & Services for large customers in the sectors: Public Banking & Financial Telecommunications Enterprise & Utilities Copyright Unisystems 2015

& Services for large customers in the sectors: Public Banking &

6 Key Features Highly skilled professionals (500+) Large Customer Basis Business & Technology Knowhow Large-Scale Systems integration capabilities From Infrastructure to Business Applications Formidable PM skill for large scale projects Wide range of successful projects across industries & countries Financial strength & stability Copyright Unisystems 2015

Business Applications Formidable PM skill for large scale projects Wide range of

7 A Reference in the European ICT Service Sector Using Greece as its base, Uni Systems is positioned as a key SI player in the emerging SE European, MENA and EU region. Major ICT Systems Integrator in the domestic market Key contractor for central EU Institutions & Agencies Among the top solutions providers in the region of South- Eastern Europe & Turkey Expand to MENA and GCC countries with targeted solutions Copyright Unisystems 2015

Major ICT Systems Integrator in the domestic market Key contractor for central EU Institutions & Agencies

8 Schematic View of Solution Areas Markets Banking Telecom Public Private & U1li1es Ver1cal Enterprise Applica1ons Solu1ons IaaS PaaS SaaS Consul1ng Support Enterprise Management IT Security Business Applica1ons Applica1on Infrastructure Solu1ons Access & Applica1on Delivery Solu1ons Telecom Solu1ons Infrastructure Solu1ons Strategy Assessment Analysis Design Services Implementa 1on Copyright Unisystems 2015 Support Opera1on

Applica1ons Applica1on Infrastructure Solu1ons Access & Applica1on Delivery Solu1ons Telecom Solu1ons

20 Copyright Unisystems 2015

21 Mobile innovations expected next 3 years: Functions related to the passenger experience include: Location based services: Services that provide location sensitive advertisements promoting airport or local merchants as well as local information guides (e.g. airport, gates, baggage carousels, etc). Advanced push notifications: Such as providing the passenger with more information about their flight or baggage and selling ancillary services to monetize the mobile channel. Movement tracking: Automatically identifying a passenger s location in the airport for management, operations or customer services improvements. Advanced disruption management : This includes the pushing of alternate flights and the offer of personalized compensation and electronic vouchers for hotels when a flight is cancelled. Social media: Monitoring social media comments and targeting the passenger s physical location to prioritize assistance based on the nature of the issue. Also being considered is the integration of peer reviews during the mobile ticket purchasing process. Mobile is transforming the air travel industry, both from an airline and airport perspective as well as from a passenger perspective. Clearly many more opportunities and new innovations will emerge as this transformation evolves which will both enhance passenger experiences and increase revenues to the industry. Copyright Unisystems 2015

22 Passenger Flow Monitoring As data analytics become more sophisticated the BI trend will increasingly move towards passenger flow monitoring and asset tracking to help drive business outcomes. with some metrics showing that an extra 10 minutes in security lines reduces an average passengers retails spend by 30%. Clearly the trend towards mobile use is probably unstoppable at this point with many airports using apps as alternative payment means (as example paying for parking) and in the medium term as additional revenue generating methods via retail promotions. Copyright Unisystems 2015

23 Mobility solutions to: Mobility Solutions for Air Transportation Improve passenger experience with: Baggage Reconciliation Mobile App: Provide real-time alerts to track their baggage advising passengers when their bag has been loaded on the airplane, and when and from what carousel the bag will be available to be collected upon arrival. Improve productivity of workforce with: Airport Operations Mobile App: Allow mobile workforce to check status and receive proactive alerts while on-duty on the airside. Mobilizing security inspection: Offer security staff ability to conduct the inspection process on a tablet and locate and dispatch the team closest to an incident after it happens. Inventory management app: Allow maintenance staff to scan a bar or QR code for a spare part and check its availability in the inventory and follow the ticket request for that missing part. Copyright Unisystems 2015

24 Mobility: More Strategic, Less Tactical Transforming the Passenger Experience Mobile technology is at the forefront of redefining the future travel experience. Along with passport and driver s license, the mobile phone is the standard accessory for passenger travel. With 70% of passengers carrying a smartphone, it s the ideal medium to engage and process passengers to provide them with information at the right time and location to reduce the stress of travel, and to increase ancillary and non-aeronautical food, beverage and retail - revenues. 88% Airports plan to provide applications for passenger information through mobile by % Airlines believe that smart phones will be one of two dominant channels for passenger processing Redefining Airport Operations and Costs Mobility is also set to become an integral part of workforce management and airports operations from check-in to baggage handling to cargo inspection. Mobile workforce solutions can help eliminate paper-based processes and voice-based communications, reduce time to identify a crew closest to an incident, and replace costly technology such as bar code scanners, thereby reducing cost of operations, improving workforce productivity and eliminating operational inefficiencies. Copyright Unisystems 2015

25 THE FUTURE IS PERSONAL Create success. Together Copyright Unisystems 2015

26 MOBILE EVERYWHERE THE WORLD CONNECTED Copyright Unisystems 2015

27 A NEW ERA OF CONTINUOUS ENGAGEMENT Copyright Unisystems 2015

28 TAILORING THE EXPERIENCE ON THE GROUND Copyright Unisystems 2015

29 GETTING BACK ON TRACK WHEN FLIGHTS ARE DISRUPTED Copyright Unisystems 2015

30 The always-connected traveler: How mobile will transform the future of air travel This study classifies advanced functionality into two major categories: 1. Functions related to the passenger experience and 2. Capabilities that take advantage of advanced mobile device or software features. Functions related to the passenger experience include: Location based services-these are services that provide location sensitive advertisements promoting airport or local merchants as well as local information guides (e.g. airport, gates, baggage carousels, etc). Advanced disruption management-this includes the pushing of alternate flights and the offer of personalized compensation and electronic vouchers for hotels when a flight is cancelled. Social media - Monitoring social media comments and targeting the passenger's physical location to prioritize assistance based on the nature of the issue. Also being considered is the integration of peer reviews during the mobile ticket purchasing process. Movement tracking-depending on local cultural and legal restrictions, automatically identifying a passenger's location in the airport. Advanced push notifications-this has two main purposes, providing the passenger with more information about their flight or baggage and selling ancillary services to monetize the mobile channel. Mobile devices are increasingly becoming electronic wallets and sensors to the world around us. Two important advanced mobile device capabilities that will enable new services for airlines are: Mobile payments -The adoption of universal mobile payment systems will allow the passenger to use their phone to pay for goods and services. NFC-The integration of near field communication (NFC) technology into the handset. NFC involves two pieces of hardware. One is an NFC chip in a mobile phone and the other is an NFC reader at a merchant or transportation facility. NFC will allow the passenger to speed through the airport check-in and boarding process. Airport operational use of mobile Mobile technology is also having an impact on airline airport operations. The main areas of impact are the ticket counter and ground and flight operations. At the ticket counters roaming agents using tablet technology will help lessen queue waits. Ground handlers and airport operations staff will continue to improve internal ground and flight operations for baggage processing and pre-flight preparations. Copyright Unisystems 2015

31 Elevating the in-store experience

32 Τα καταστήματα

34 Γιατί δηµιουργήσαµε το app? Για να φέρουµε περισσότερο κόσµο στα καταστήµατα Για να βελτιώσουµε ακόµα περισσότερο την εµπειρία Για να ανταµείψουµε τους πελάτες µας Για να δείξουµε όλο το οικοσύστηµα Apple

35 Νέο app από την istorm Χρήση ibeacon τεχνολογίας για πρώτη φορά Πρόγραµµα προσφορών και προνοµίων

36 Τι είναι το ibeacon & πώς λειτουργεί o o Είναι µικροί ποµποί bluetooth που µπορούν να εντοπίσουν κοντινές σ υ σ κ ε υ έ ς κ α ι ν α σ τ ε ί λ ο υ ν ειδοποίηση (notification) σε κοντινή απόσταση. Σε συνδυασµό µε το κατάλληλο app µπορούν να βλέπουν την τοποθεσία της συσκευής.

37 Ένα παράδειγµα Προσφορά in app Προσφορά in app Ειδοποίηση κατά την είσοδο στο κατάστηµα. Είσοδος καταστήματος

44 Πρόγραµµα προσφορών & προνοµίων

45 Διαδραστικότητα, αγορές και συλλογή πόντων Κατά την εγγραφή ενός χρήστη στο app. Συµπληρώνοντας τα στοιχεία στο προφίλ. Κάνοντας rate την εφαρµογή στο App store. Με τη συµµετοχή σε σεµινάριο, σκανάροντας το µοναδικό QRcode. Κάνοντας check in σε ένα κατάστηµα. Με αγορές από τα καταστήµατα, σκανάροντας το barcode που εµφανίζεται στην απόδειξη.

49 Μοναδικά πλεονεκτήματα για τους πελάτες μας Εκπληκτική εμπειρία μέσα στο κατάστημα Προσωποποιημένη εξυπηρέτηση Σκεφτείτε τις συνέργειες

50 Thank you

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