Page Number 1 to 20: English Language. Page Number 21 to 43: Greek Language ETIHAD AIRWAYS TRAVELGUARD POLICY TERMS & CONDITIONS

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1 Page Number 1 to 20: English Language Page Number 21 to 43: Greek Language ETIHAD AIRWAYS TRAVELGUARD POLICY TERMS & CONDITIONS GREECE) (PW Ref. No: GR/ETH/04/10) What to do if You need assistance: Please Contact: Travel Guard Assistance Department PO Box 2157 Shoreham by Sea West Sussex BN43 9DH Phone: +44 (0) What to do if You have a claim: Please Contact: Travel Guard Claims Department PO Box London SW20 8US Phone: +44 (0) Fax: +44 (0) Page 1 of 42

2 Table of Benefits The following covers are provided for each insured person. It is important that you refer to the terms and conditions below for full details of cover. Benefit Schedule Essential and Ultimate Refer to your Travel Insurance Certificate for your purchased plan. Essential Plan Section Essential Benefits Sum Insured Excess* Passengers between age 2 months to 65 years Passengers over 65 years A Cancelling your trip $ 1, % of ticket cost up to a maximum of $1000 B Cutting your trip short $ 1, % of ticket cost up to a maximum of $1000 C1 Personal belongings and $ 1, 000 baggage $ 1, 000 $ 100 Including: Single article $ 100 $ 500 limit/pair or set of items $ 500 Including: Valuables limit and $ 500 any other item Including: Any other item, set or $ 500 pair of items C2 Delayed baggage $ 100 $ 100 C3 Passport and travel documents $ 250 $ 250 D Travel delay N/A N/A E1 ** E2 ** F Medical expenses Other incidental expenses Emergency Evacuation and Repatriation Hospital benefit For each 24 hours period of confinement in a hospital Maximum Amount Personal accident- AD/PTD/PPD # Aged over 18 years Aged under 18 years $ 100, 000 $ 500 Included N/A $25,000 $500 Included $ 25, 000 $ 5, 000 $ 25, 000 $ 5, 000 G Personal liability $ 250, 000 $ 250, 000 H Legal expenses $ 2, 500 $ 2, 500 I Bail bond advance for motor $ 2, 500 $ 2, 500 accident # For Passengers over 65 years of age, PTD/PDD does not apply **Pre- existing Medical Conditions are excluded N/A $ 50 $ 50 $ 25 $ 50 * When claiming under certain sections listed in the table above, you have to pay the first part of a claim. The excess will apply to each person claiming and to each incident and to each section of the policy which a claim is made under General Policy Terms and Definitions Page 2 of 42

3 Ultimate Plan Section Ultimate Benefits Sum Insured Excess * Passengers between age 2 months to 65 years Passengers over 65 years A Cancelling your trip $ 5, % of ticket cost up to a $ 50 maximum of $5000 B Cutting your trip short $ 5, % of ticket cost up to a $ 50 maximum of $5000 C1 Personal belongings and baggage Including: Single article limit/pair or set of items $ 2, 500 $ 1, 000 $ 2, 500 $ 1, 000 $ 50 Including: Valuables limit and any other item Including: Any other item, set or pair of items $ 500 $ 1, 000 $ 500 $ 1, 000 C2 Delayed baggage $ 300 $ 300 C3 Passport and travel documents $ 250 $ 250 D Travel delay $ 500 $ Hours E1 ** Medical expenses Other incidental expenses Emergency Evacuation and Repatriation $1, 000,000 $ 1, 000 Included $100,000 $1,000 Included $ 50 E2 ** F Hospital benefit For each 24 hours period of confinement in a hospital Maximum Amount Personal accident- AD/PTD/PPD # Aged over 18 years Aged under 18 years $ 50 $ 4, 500 $ 50 $ 4, 500 $ 50, 000 $ 10, 000 $ 50, 000 $ 10, 000 G Personal liability $ 500, 000 $ 500, 000 H Legal expenses $ 5, 000 $ 5, 000 I Bail bond advance for motor $ 5, 000 $ 5, 000 accident #For Passengers over 65 years of age, PTD/PDD does not apply **Pre- existing Medical Conditions are excluded * When claiming under certain sections listed in the table above, you have to pay the first part of a claim. The excess will apply to each person claiming and to each incident and to each section of the policy which a claim is made under General Policy Terms and Definitions Page 3 of 42

4 GENERAL INFORMATION ABOUT THIS INSURANCE Insurance providers This insurance is provided by NATIONAL UNION FIRE INSURANCE CO. OF PITTSBURGH, PA legally represented in Greece by Chartis Greece SA. The registered seat of the insurance company in Greece is placed at 119 Kifissias Av., Maroussi, Athens. Your travel insurance This policy wording along with your policy schedule forms the basis of your contract of insurance. Together, these documents explain what you are covered for. The policy wording contains conditions and exclusions which you should be aware of. You must keep to all the terms and conditions of the insurance, otherwise any claims you make may not be paid. Please read this policy wording to make sure that the cover meets your needs and please check the details outlined within your policy schedule to make sure that the information shown is correct. Law This insurance will be governed by Greek Law and you and we agree to submit to the exclusive jurisdiction of the Greek courts. If you have any questions If you have any questions about the cover provided under this policy or you would like more information, please contact Chartis Travel Guard or Please note this is for customer service only. Claims are to be submitted according to the information provided in the Important Claim Information section below. IMPORTANT THINGS YOU NEED TO KNOW ABOUT YOUR POLICY BEFORE YOU TRAVEL Health conditions This policy contains conditions relating to your health, the health of people traveling with you and the health of others who might not be traveling with you but on whose health the trip may depend (this would include a relative or a close business associate). In particular, we do not cover medical problems which you or they had before the cover started. If there is a change in the state of health of yourself, anyone traveling with you, a relative or close business associate occurring after you have bought this policy but before you travel, please contact assistance department on +44 (0) immediately. By declaring details of the change in health, this will enable us to decide whether we can continue to provide cover for your change in circumstances under the existing terms of the policy. We have the right to add further terms and conditions to your policy or exclude cover for the newly diagnosed condition. If we are no longer able to provide cover for the newly diagnosed condition, you will be entitled to make a cancellation claim or if you do not wish to cancel your trip you will be entitled to cancel your policy. Provided you have not traveled or made a claim we will refund your premium in its entirety. Please see General exclusion number 1 on page 9 for further details. Residency Page 4 of 42

5 You and all other persons insured on this policy must have lived in GREECE for at least six of the last 12 months before you bought this policy. Sports and activities You may not be covered when you take part in certain sports or activities. For certain activities, cover under section F (Personal accident) will not apply. If you intend to take part in a sport or activity during your trip, please note that cover is available for the activities listed in the two following tables provided: You follow the safety guidelines for the activity concerned and where applicable you use the appropriate and recommended safety equipment; The activity is not the main purpose of your trip; The activity is not part of a competition or tournament; and The activity is not on a professional basis. If you have any questions or if you wish to take part in an activity not shown in the tables below, please contact assistance department on +44 (0) or before taking part to make sure that cover is provided. Amateur athletics, angling, archery, badminton, banana boating, basketball, boardsailing, bowling, bridge walking (supervised by a fully trained guide), bungee jumps (three jumps), cave tubing or river tubing, cricket, curling, cycling, fell walking, gymnastics, handball, husky sledge driving, ice skating, jogging (not including marathons), mountain biking (not including downhill racing and extreme terrain), netball, orienteering, parasailing, parascending (over water), rambling, ringos, roller blading (inline skating and skateboarding), running (not including marathons), safari trekking in a vehicle or on foot (only as part of an officially organised tour and not including the personal use of firearms), sand boarding, scuba diving (qualified, maximum depth 30 metres) under 14 days, sleigh rides (as part of an officially arranged excursion), snorkelling, squash, surfing, swimming, swimming with dolphins (as part of an officially arranged excursion), table tennis, tennis, ten pin bowling, trekking (under 2,000 metres altitude), triathlons, volleyball, wake boarding, water polo, waterskiing and white or black water rafting (grades 1 to 4). Cover is provided for the activities listed in the table below, however, no cover is available under section F (Personal accident) or section G (Personal liability). Baseball, camel or elephant riding (supervised by a fully trained guide), canoeing, canopy walking or tree top walking, conservation or charity work (educational and environmental - working with hand tools only), cycle touring, dragon boat racing, dune and wadi bashing, football, go karting, golf, hiking (over 2,000 metres but under 6,000 metres altitude), hockey, horse riding (not polo, hunting, jumping), hot-air ballooning (officially organised pleasure rides only), jet boating, jet skiing, kayaking, kite surfing (over water), motorcycling under 50cc (not racing), mud buggying, paintballing (wearing eye protection), passenger (in private or small aircraft or helicopter), rowing, trekking (over 2,000 metres but under 6,000 metres altitude), windsurfing and yachting (not racing or crewing) inside territorial waters and zip lining. COVER OPTIONS AVAILABLE Trip options and durations One trip of up to 90 days. Page 5 of 42

6 Please note It does not matter how long you buy cover for, it ends when you return to GREECE. If you travel for longer than the trip duration limits, cover will cease on the final day of the trip limit unless your trip cannot be completed within the period of insurance due to reasons beyond your control which fall within the conditions of this insurance. Policy options Individual One person aged 18 years or over. Family An individual and his or her legally married spouse and up to four of their dependent children from 2 months old up to 18 years of age at the date of buying this policy, who are either in full time education or living with them. Trip Cover under section A (Cancelling your trip) starts at the time you book the trip or pay the insurance premium, whichever is later. Cover under all other sections starts when you leave your home address in GREECE (but not more than 24 hours before the booked departure time) or from the start date shown on your policy schedule, whichever is the later. Cover ends when you return to your home address in GREECE (but not more than 24 hours after your return to GREECE) or at the end of the period shown on your policy schedule, whichever is earlier. Cover cannot start after you have left GREECE. IMPORTANT CLAIM INFORMATION Medical and other emergencies The assistance department will provide immediate help if you are ill, injured or die outside GREECE. They provide a 24-hour emergency service 365 days a year. The contact details are as follows: Phone: +44 (0) Fax: +44 (0) Please have the following information available when you contact the assistance department so that your case can be dealt with swiftly and efficiently: Your name and address; Your contact phone number abroad; Your policy number shown on your policy schedule; and The name, address and contact phone number of your GP. Please note: This is not a private medical insurance. If you go into hospital abroad and you are likely to be kept as an inpatient for more than 24 hours or if your outpatient treatment is likely to cost more than $500, someone must contact assistance department for you immediately. If they do not, we may provide no cover or we may reduce the amount we pay for medical expenses. If you have to return to GREECE under section B (Cutting your trip short) or section E1 (Medical and other expenses) assistance department must authorise this. If they do not, we may provide no cover or we may reduce the amount we pay for your return to GREECE. If you need to make a claim You must register a claim by contacting the following company: Page 6 of 42

7 Travel Guard Claims Department PO Box London SW20 8US Phone: +44 (0) Fax: +44 (0) Please note: All claims must be notified as soon as it is reasonably practical after the event which causes the claim. If our position is prejudiced by the late notification of a claim then this may affect our acceptance of a claim. The claims department is open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim. To help us prevent fraudulent claims, we store your personal details and we keep this information in accordance with the applicable Data Protection rules and regulations. Fraud This contract of insurance is based on mutual trust. We provide cover and we assume that any claims you make are genuine. Our experience in handling claims enables us to detect many of those which are fraudulent and this includes those which are exaggerated. We investigate every claim and if we believe that a fraudulent claim is being made we will inform the police. This may result in criminal prosecution. Customer service Every effort is made to ensure you receive a high standard of service. If you are not satisfied with the service you have received, please contact: The Customer Care Manager Travel Guard Assistance Department PO Box 2157 Shoreham by Sea West Sussex BN43 9DH Phone: +44 (0) To help us deal with your comments quickly, please quote your policy schedule/claim number and the policyholder/insured person s name. We will do our best to resolve any difficulty directly with you GENERAL DEFINITIONS Wherever the following words or phrases appear in the policy wording they will always have the meanings shown under them: Business associate Any person who works at your place of business and who, if you were both away from work at the same time, would prevent the business from running properly. Child/children A child of the policyholder or the policyholder s partner who is from 2 months old up to 18 years of age at the date of buying this policy and is either in full time education or living with them. Page 7 of 42

8 Home Your usual place of residence within GREECE. Manual labour Work involving physical labour, for example, but not limited to, construction, installation and assembly. This does not include bar and restaurant staff, music and singing, or fruit picking (not involving machinery). Pair or set of items A number of items associated as being similar or complementary or used together. Partner A legally married spouse. Policy schedule/travel Insurance Certificate The document showing the names and other details of all the people insured under this policy and any special conditions that apply. Pre-existing Condition: a condition for which care, treatment, or advice was recommended by or received from a Physician or which was first manifested or contracted within a period up to 2 years preceding the Insured Person s Effective Date of Coverage Relative Your partner and your or your partner s parent, brother, sister, son, daughter, grandparent, grandchild, stepparent, stepchild, stepbrother, stepsister or next of kin. Valuables Photographic, audio, video and electrical equipment (including cds, dvds, video and audio tapes and electronic games), MP3 players, computer equipment, binoculars, antiques, jewellery, watches, furs, silks, precious stones and articles made of or containing gold, silver or precious metals. War War, whether declared or not, or any warlike activities, including use of military force by any sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other goals. We, us, our NATIONAL UNION FIRE INSURANCE CO. OF PITTSBURGH, PA legally represented in Greece by Chartis Greece SA. You, your Each insured person named on the policy schedule. Each person must have lived in your country of residence for at least six of the last 12 months and have paid the appropriate premium. GENERAL CONDITIONS The following conditions apply to all sections of this insurance: 1. You must tell us if you know about anything which may affect our decision to accept your insurance (for example, if you are suffering from an existing medical condition or if you are planning to take part in a dangerous activity while you are on holiday). If you are not sure whether to tell us, tell us anyway. 2. You must take all reasonable steps to avoid or reduce any loss which may mean that you have to make a claim under this insurance. 3. You must supply claims department all the documents they need to deal with any claim. You will be responsible for the costs involved in doing this. For example, in the event of a cancellation claim you will need to supply proof that you were unable to travel, such as a medical certificate completed by your doctor. 4. You must help us get back any money that we have paid from anyone or from other insurers by giving us all the details we need and by filling in any forms. 5. If you try to make a fraudulent claim or use any fraudulent means in trying to make a claim, we will not cover your claim or any part of your claim. Any benefits already paid to you must be repaid in full. 6. You must agree to have a medical examination if we ask. If you die, we are entitled to have a post-mortem examination. You or your legal representatives are responsible for any costs resulting from these examinations. 7. You must pay us back any amounts that we have paid to you which are not covered by the insurance. Page 8 of 42

9 8. After a claim has been settled, any salvage you have sent into claims department will become our property. 9. The Policy is non-renewable and once effective can be cancelled as described in the article CANCELLATION / TERMINATION OF INSURANCE GENERAL EXCLUSIONS General exclusions apply to all sections of this insurance. We will not cover the following: 1. Any claim where the following apply. a. The claim relates to a pre- existing medical condition or an illness related to a medical condition which you or any person who your trip depends on (this would include a relative or a close business associate) knew about before you bought this insurance. You must make sure you tell us about any change in the state of health of yourself, anyone travelling with you, a relative or close business associate occurring after you have bought this policy but before you travel. Please refer to the Health conditions section of this policy wording for further details. b. You are travelling against the advice of a medical practitioner. c. You are travelling with the purpose of receiving medical advice treatment abroad. d. You or any person who your trip depends on are receiving or waiting for hospital investigation or treatment for any undiagnosed condition or set of symptoms. e. You or any person who your trip depends on has been given a terminal diagnosis. 2. Any claim relating to a set of circumstances which you were aware of at the time you took out this insurance and which could reasonably be expected to lead to a claim. 3. You are not covered under this policy for any trip in, to or through the following countries: Afghanistan, Iraq, Cuba, Liberia, Democratic Republic of Congo or Sudan. 4. You are not covered under this policy if you are on any official government or police database of suspected or actual terrorists, members of terrorist organisations, drug traffickers or illegal suppliers of nuclear, chemical or biological weapons. 5. Any claim arising out of war, civil war, invasion, insurrection, revolution, use of military power or usurpation of government or military power or any similar event. 6. Any claim arising from or as result of civil riots, strikes, lock-out, blockades, riots of any kind, or industrial action of any type (except for strikes or industrial action which were not public knowledge when you booked your trip). 7. Loss or damage to any property, or any loss, expense or liability arising from ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from burning nuclear fuel or the radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or any part of it. 8. Any claim if you already have a more specific insurance covering this (for example, if an item you are claiming for under section C1 (Personal belongings and baggage) is a specified item on your household contents insurance policy). 9. Any claim arising from using a two-wheeled motor vehicle as a driver or passenger if you are not wearing a crash helmet, or if the driver does not hold an appropriate driving licence. 10. Any indirect losses, costs, charges or expenses (meaning losses, costs, charges or expenses which are not listed under the headings What you are covered for in sections A to I, for example, loss of earnings if you cannot work after you have been injured). 11. Any claim arising from the tour operator, airline or any other company, firm or person becoming insolvent, or being unable or unwilling to fulfil any part of their obligation to you. 12. Any claim resulting from you travelling to a specific country or to an area where the Foreign and Commonwealth Office have advised against all (but essential) travel. Page 9 of 42

10 13. Any claim arising from you being in, or entering, or leaving any aircraft other than as a farepaying passenger in a fully licensed passenger-carrying aircraft. 14. Any claim arising from you being involved in any deliberate, malicious, reckless, illegal or criminal act. 15. Motor racing, rallying or vehicle racing of any kind. 16. Any claim involving you taking part in manual labour or in any sport or activity unless the activity has been authorised by us. Please see the Sports and activities section on page 5 for further details. 17. Any claim relating to winter sports. 18. Any claim arising or resulting from your suicide or attempted suicide; or you injuring yourself deliberately or putting yourself in danger (unless you are trying to save a human life). 19. Any claim arising directly or indirectly from using alcohol or drugs (unless the drugs have been prescribed by a doctor) or you are affected by any sexually transmitted disease or condition. 20. Any costs which you would have been liable to pay had the reason for the claim not occurred (for example, the cost of food which you would have paid for in any case). 21. Any claim arising as a result of you failing to obtain the required inoculations and vaccinations. 22. Any claim arising from you acting in a way which goes against the advice of a medical practitioner. SECTION A CANCELLING YOUR TRIP What you are covered for We will pay up to the amount shown in the table of benefits for: travel and accommodation expenses which you have paid or have agreed to pay under a contract and which you cannot get back; the cost of excursions, tours and activities which you have paid for and which you cannot get back; and the cost of visas which you have paid for and which you cannot get back. Please note: If payment has been made using frequent flyer points, air miles, loyalty card points or the like, settlement of your claim will be based upon the lowest available published flight fare for the flight originally booked if they are non-transferable. We will provide this cover if the cancellation of your trip is necessary and unavoidable as a result of the following: 1. You dying, becoming seriously ill or being injured. 2. The death, serious illness or injury of a relative, close business associate, a person who you have booked to travel with or a relative or friend living abroad who you had planned to stay with. The incident giving rise to the claim must have been unexpected and not something you were aware of when you took out this insurance. 3. You being made redundant, as long as you are entitled to payment under the current redundancy payments law and that, at the time of booking your trip, you had no reason to believe that you would be made redundant. Page 10 of 42

11 4. You or a person who you have booked to travel with being called for jury service (and your request to postpone your service has been rejected) or attending court as a witness (but not as an expert witness). 5. If the police or relevant authority needs you to stay in GREECE after a fire, storm, flood, burglary or vandalism to your home or place of business within seven days before you planned to leave on your trip. 6. If you are a member of the armed forces or police, fire, nursing or ambulance services which results in you having to stay in GREECE due to an unforeseen emergency or if you are posted overseas unexpectedly. 7. If after the time you booked your trip the Foreign and Commonwealth Office advises against all (but essential) travel to your intended destination. 8. If you become pregnant after the date you arranged this insurance cover and you will be more than 26 weeks pregnant at the start of or during your trip. Or, if your doctor advises that you are not fit to travel due to complications in your pregnancy. What you are not covered for under section A 1. The excess as shown in the table of benefits. The excess will apply for each trip that you have booked and for each insured person. 2. Cancelling your trip because of a medical condition or an illness related to a medical condition which you knew about and which could reasonably be expected to lead to a claim. This applies to you, a relative, business associate or a person who you are travelling with, and any person you were depending on for the trip. 3. You not wanting to travel. 4. Any extra costs resulting from you not telling the holiday company as soon as you know you have to cancel your trip. 5. You being unable to travel due to your failure to obtain the passport or visa you need for the trip. 6. Airport taxes and associated administration fees shown in the cost of your flights. 7. Costs which have been paid for on behalf of a person who has not taken out insurance cover with the Insurer.. Claims evidence required for section A Policy schedule Proof of travel cost (confirmation invoice, travel tickets, unused excursion, tour or activity tickets) Cancellation invoice or letter confirming whether any refund is due A medical certificate which we will supply for the appropriate doctor to complete An official letter confirming: redundancy, emergency posting overseas, the need for you to remain in GREECE Summons for jury service Please note: This is not a full list and we may request other evidence to support your claim. SECTION B CUTTING YOUR TRIP SHORT Please note: If you need to return home to GREECE earlier than planned, you must contact the assistance department immediately (please see the Medical and other emergencies section for further details). What you are covered for We will pay up to the amount shown in the table of benefits for: Page 11 of 42

12 travel and accommodation expenses which you have paid or have agreed to pay under a contract and which you cannot get back; the cost of excursions, tours and activities which you have paid for either before you left GREECE or those paid for locally upon your arrival overseas and which you cannot get back; and reasonable additional travel costs to return back to GREECE if it is necessary and unavoidable for you to cut short your trip. Please note: If payment has been made using frequent flyer points, air miles, loyalty card points or the like, settlement of your claim will be based upon the lowest available published flight fare for the flight originally booked if they are non-transferable. We will provide this cover if the cutting short of your trip is necessary and unavoidable as a result of the following: 1. You dying, becoming seriously ill or being injured. 2. The death, serious illness or injury of a relative, close business associate, a person who you are travelling with or a relative or friend living abroad who you are staying with. 3. If the police or relevant authority need you to return home to GREECE after a fire, storm, flood, burglary or vandalism to your home or place of business. 4. If you are a member of the armed forces or police, fire, nursing or ambulance services which results in you having to return home to GREECE due to an unforeseen emergency or if you are posted overseas unexpectedly. What you are not covered for under section B 1. The excess as shown in the table of benefits. 2. Cutting short your trip because of a medical condition or an illness related to a medical condition which you knew about and which could reasonably be expected to lead to a claim. This applies to you, a relative, business associate or a person who you are travelling with, and any person you were depending on for the trip. 3. Any claims where assistance department has not been contacted to authorise your early return back to GREECE. 4. You being unable to continue with your travel due to your failure to obtain the passport or visa you need for the trip. 5. The cost of your intended return travel to GREECE if we have paid additional travel costs for you to cut short your trip. Please note: We will calculate claims for cutting short your trip from the day you return to GREECE or the day you go into hospital overseas as an inpatient. Your claim will be based solely on the number of complete days you have not used. If you have to cut short your trip and you do not return to GREECE we will only be liable for the equivalent costs which you would have incurred had you returned to GREECE. Claims evidence required for section B Policy schedule Proof of travel cost (confirmation invoice, flight tickets) Invoices and receipts for your expenses An official letter confirming: the need for your return to GREECE, emergency posting overseas Please note: This is not a full list and we may require other evidence to support your claim. Page 12 of 42

13 SECTION C1 PERSONAL BELONGINGS AND BAGGAGE What you are covered for We will pay for items which are usually carried or worn by travelers for their individual use during a trip. We will pay up to the amount shown in the table of benefits for items owned (not borrowed or rented) by you which are lost, stolen or damaged during your trip. Please note Payment will be based on the value of the property at the time it was lost, stolen or damaged. An allowance may need to be made for wear, tear and loss of value depending on the age of the property. The maximum amount we will pay for any one item, pair or set of items is noted in the table of benefits. Please refer to the definition of pair or set of items in the General Definitions Section. The maximum amount we will pay for valuables in total is noted in the table of benefits. Please refer to the definition of valuables in the General Definitions Section. SECTION C2 DELAYED BAGGAGE We will pay up to the amount shown in the table of benefits for buying essential items if your baggage is delayed in reaching you on your outward international journey for more than 12 hours. Please note: You must get written confirmation of the length of the delay from the appropriate airline or Transport Company and you must keep all receipts for the essential items you buy. If your baggage is permanently lost we will take any payment we make for delayed baggage from your overall claim for baggage. SECTION C3 PASSPORT AND TRAVEL DOCUMENTS What you are covered for We will pay up to the amount shown in the table of benefits for the cost of replacing the following items belonging to you if they are lost, stolen or damaged during your trip: Passport; Travel and admission tickets; and Visas. Please note: The cost of replacing your passport includes the necessary and reasonable costs you pay overseas associated with getting a replacement passport to allow you to return back to GREECE (this would include travel costs to the local Embassy as well as the cost of the emergency passport itself). A claim for the lost or stolen passport would be calculated according to its expiry date depending upon how many years there were left to run on the original passport, an unused pro-rata refund would be made of its original value. What you are not covered for under sections C1 and C3 1. The excess as shown in the table of benefits (this does not apply if you are claiming under section C2). 2. Property you leave unattended in a public place. 3. Any claim for loss or theft to personal belongings and baggage which you do not report to the police within 24 hours of discovering it and which you do not get a written police report for. Page 13 of 42

14 4. Any claim for loss, theft, damage or delay to personal belongings and baggage which you do not report to the relevant airline or transport company within 24 hours of discovering it and which you do not get a written report for. In the case of an airline, a property irregularity report will be required. If the loss, theft or damage to your property is only noticed after you have left the airport, you must contact the airline in writing with full details of the incident within seven days of leaving the airport and get a written report from them. 5. Any loss or theft of your passport which you do not report to the consular representative of your home country within 24 hours of discovering it and get a written report for. 6. Any loss, theft or damage to valuables which you do not carry in your hand luggage while you are travelling. 7. Claims where you are unable to provide receipts or other reasonable proof of ownership wherever possible for the items being claimed. 8. Breakage of fragile objects or breakage of sports equipment while being used. 9. Damage due to scratching or denting unless the item has become unusable as a result of this. 10. Shortages due to variations in exchange rates. 11. If your property is delayed or held as a result of Customs, the police or other officials legally holding it. 12. Loss of jewellery (other than wedding rings) while swimming or taking part in dangerous activities. 13. Losses caused by mechanical or electrical breakdown or damage caused by leaking powder or fluid carried within your baggage. 14. Loss, theft or damage to contact or corneal lenses, sunglasses, prescription glasses or spectacles, dentures, hearing aids, artificial limbs, paintings, household equipment, mobile phones, bicycles and their accessories, motor vehicles and their accessories, marine craft and equipment or items of a perishable nature (meaning items that can decay or rot and will not last for long, for example, food). Claims evidence for sections C1 to C3 Policy schedule Loss or theft to property police report Loss, theft or damage by an airline property irregularity report, flight tickets and baggage check tags Delay by an airline written confirmation of the length of delay from the airline, flight tickets, baggage check tags, receipts for emergency purchases Loss or theft of a passport police report, consular report, receipts for additional expenses to get a replacement passport overseas Proof of value and ownership for property Please note: This is not a full list and we may require other evidence to support your claim. Important information You must act in a reasonable way as if uninsured to look after your property and not leave it unattended or unsecured in a public place You must carry valuables with you when you are travelling You must report all losses, thefts or delays to the relevant authorities and obtain a written report from them within 24 hours of the incident You must provide assistance department with all the documents they need to deal with your claim, including a police report, a property irregularity report, receipts for the items being claimed as applicable Page 14 of 42

15 SECTION D TRAVEL DELAY [Only for Ultimate Plan members] What you are covered for We will pay up to the amount shown in the table of benefits if your final international departure from or to GREECE by aircraft, sea vessel, coach or train is delayed for more than 12 hours due to poor weather conditions, a strike, industrial action or mechanical breakdown. We will pay a benefit for each complete 12 hour period that you are delayed, as long as you eventually go on the holiday. What you are not covered for under section D 1. Any claims where you have not checked in for your trip at the final international departure point at or before the recommended time. 2. Any claims where you have not obtained written confirmation from the appropriate transport company or authority stating the reason for the delay and how long the delay lasted. Claims evidence required for section D Policy schedule Proof of travel (confirmation invoice, flight tickets) An official letter confirming the cause and length of the delay Please note: This is not a full list and we may require other evidence to support your claim. SECTION E1 MEDICAL AND OTHER EXPENSES Please note: If you are admitted into hospital as an inpatient for more than 24 hours someone must contact the assistance department on your behalf immediately (please see the Medical and other emergencies section for further details). What you are covered for We will pay up to the amount shown in the table of benefits for the necessary and reasonable costs as a result of you becoming ill, being injured or dying during your trip. This includes: 1. Emergency medical, surgical and hospital treatment and ambulance costs. 2. Emergency dental treatment up to $375 as long as it is for the immediate relief of pain only. 3. The cost of your return to GREECE earlier than planned if this is medically necessary and assistance department approve this. 4. If you cannot return to GREECE as you originally planned and assistance department approve this, we will pay for: Extra accommodation (room only) and travel expenses (economy class unless a higher grade of travel is confirmed as medically necessary and authorised by assistance department) to allow you to return to GREECE; and Extra accommodation (room only) for someone to stay with you and travel home with you if this is necessary due to medical advice; or Reasonable expenses for one relative or friend to travel from GREECE to stay with you (room only) and travel home with you if this is necessary due to medical advice. 5. We will pay to the limit stated in the table of benefits for the cost of returning your body or ashes to GREECE or to the limit stated in the table of benefits for the cost of the funeral and burial expenses in the country in which you die if this is outside GREECE. Please note: If the claim relates to your return travel to GREECE and you do not hold a return ticket, we will deduct from your claim an amount equal to your original carriers published one Page 15 of 42

16 way airfare (based on the same class of travel as that paid by you for your outward trip) for the route used for your return. What you are not covered for under section E1 1. The excess as shown in the table of benefits. The excess will be reduced to nil if your medical expenses have been reduced by you using the European Health Insurance Card or Medicare or equivalent schemes. 2. Any medical treatment that you receive because of a medical condition or an illness related to a medical condition which you knew about and which could reasonably be expected to lead to a claim. 3. Any costs relating to pregnancy, if you are more than 26 weeks pregnant at the start of or during your trip. 4. Any treatment or surgery which assistance department thinks is not immediately necessary and can wait until you return to GREECE. The decision of the assistance department is final. 5. The extra cost of a single or private hospital room unless this is medically necessary. 6. Any search and rescue costs (costs charged to you by a government, regulated authority or private organisation connected with finding and rescuing an individual. This does not include medical evacuation costs by the most appropriate transport). 7. Any costs for the following: telephone calls (other than the first call to assistance department to notify them of the medical problem); taxi fares (unless a taxi is being used in place of an ambulance to take you to or from a hospital); and food and drink expenses (unless these form part of your hospital costs if you are kept as an inpatient). 8. Any medical treatment and associated costs you have to pay when you have refused to come back to GREECE and assistance department considered you were fit to return home. 9. Any treatment or medication of any kind that you receive after you return to GREECE. SECTION E2 HOSPITAL BENEFIT [Only for Ultimate Plan members] What you are covered for We will pay up to the limit shown in the table of benefits if, after an accident or illness that is covered under section E1 (Medical and other expenses) of this insurance, you go into hospital overseas as an inpatient. We will pay up to the limit shown in the table of benefits for each complete 24-hour period that you are kept as an inpatient. Please note: This benefit is only payable for the time that you are kept as an inpatient abroad and ceases if you go into hospital upon your return to GREECE. This amount is meant to help you pay any extra expenses such as taxi fares and phone calls. Claims evidence required for sections E1 and E2 Policy schedule Proof of travel (confirmation invoice, travel tickets) Invoices and receipts for your expenses An official letter from the treating doctor in the resort to confirm the additional expenses were medically necessary Proof of your hospital admission and discharge dates and times (for claims under section E2) Please note: This is not a full list and we may require other evidence to support your claim. Page 16 of 42

17 SECTION F PERSONAL ACCIDENT What you are covered for We will pay up to the amount shown in the table of benefits to you or your executors or administrators if you are involved in an accident during your trip which solely and independently results in one or more of the following within 12 months of the date of the accident. Complete loss of limb (meaning permanent loss by physical separation at or above the wrist or ankle or permanent and total loss of use of a limb). A limb means an arm, hand, leg or foot. Loss of sight in one or both eyes (meaning physical loss of an eye or the loss of a substantial part of sight of an eye). A substantial part means the degree of sight after the accident is 3/60 or less on the Snellen scale after correction with spectacles or contact lenses. (At 3/60 on the Snellen scale something can be seen at 3 foot which should be seen at 60 foot.) Permanent total disablement (meaning a disability which prevents you from working in any job which you are suitably qualified for and which lasts 12 months from the date of the accident and, at the end of those 12 months, is in our medical advisor s opinion, not going to improve.) Death. Please note: An accident is considered to be a sudden, unexpected, unusual, specific and external event which occurs at a specific time during your trip and does not result from illness, sickness or disease. We will only pay for one personal accident benefit for each insured person during the period of insurance shown on your policy schedule. If you are under 18 years of age a reduced benefit will apply. Please refer to the table of benefits for full details. What you are not covered for under section F 1. Any claim arising from illness, sickness or disease which develops or worsens during your trip and results in your death or disablement. Claims advice for section F Please phone claims department on +44 (0) to ask for advice SECTION G PERSONAL LIABILITY What you are covered for We will pay up to the total amount shown in the table of benefits if, within your trip, you are legally liable for accidentally: injuring someone; or damaging or losing someone else s property. What you are not covered for under section G 1. The excess as shown in the table of benefits. 2. Any liability arising from an injury or loss or damage to property: a owned by you, a member of your family or household or a person you employ; or b in the care, custody or control of you or of your family or household or a person you employ. 3. Any liability for death, disease, illness, injury, loss or damage: a to members of your family or household, or a person you employ; b arising in connection with your trade, profession or business; c arising in connection with a contract you have entered into; Page 17 of 42

18 d arising due to you acting as the leader of a group taking part in an activity; e arising due to you owning, possessing, using or living on any land or in buildings, except temporarily for the purposes of the trip; or f arising due to you owning, possessing or using mechanically propelled vehicles, watercraft or aircraft of any description, animals (other than horses, domestic cats or dogs), firearms or weapons. Important information You must give claims department notice of any cause for a legal claim against you as soon as you know about it, and send them any documents relating to a claim You must help claims department and give them all the information they need to allow them to take action on your behalf You must not negotiate, pay, settle, admit or deny any claim unless you get claims department permission in writing We will have complete control over any legal representatives appointed and any proceedings, and we will be entitled to take over and carry out in your name your defense of any claim or to prosecute for our own benefit any claims for indemnity, damages or otherwise against anyone else Claims advice on section G Do not admit liability, offer or promise compensation Give details of your name, address and travel insurance Take photographs and videos, and get details of witnesses if you can Tell Travel Assist Claims immediately about any claim that is likely to be made against you and send them all the documents that you receive SECTION H LEGAL EXPENSES What you are covered for We will pay up to the amount shown in the table of benefits for legal costs and expenses arising as a result of dealing with claims for compensation and damages resulting from your death, illness or injury during your trip. What you are not covered for under section H 1. The excess as shown in the table of benefits. 2. Any claim which we have not agreed to accept beforehand in writing. 3. Any claim where we or our legal representative believe that an action is not likely to be successful or if we believe that the costs of taking action will be greater than any award. 4. The costs of making any claim against us, Etihad, our agents or representatives, or against any tour operator, accommodation provider, carrier or any person who you have travelled with or arranged to travel with. 5. Any fines, penalties or damages you have to pay. 6. The costs of following up a claim for bodily injury, loss or damage caused by or in connection with your trade, profession or business, under contract or arising out of you possessing, using or living on any land or in any buildings. 7. Any claims arising out of you owning, possessing or using mechanically propelled vehicles, watercraft or aircraft of any description, animals, firearms or weapons. 8. Any claim reported more than 180 days after the incident leading to the claim took place. Important information We will have complete control over any legal representatives appointed and any proceedings Page 18 of 42

19 You must follow our advice or that of our agents in handling any claim You must get back all of our expenses where possible. You must pay us any expenses you do get back Claims advice on section H Please phone claims department on +44 (0) to ask for advice SECTION I BAIL BOND ADVANCE FOR MOTOR ACCIDENT What you are covered for We will advance up to the amount shown in the table of benefits towards your bail bond if you are imprisoned following a traffic accident. Important information You must reimburse us within a period of 3 months from the date of the advance. If you are summoned to appear in court but do not appear, we may immediately demand the reimbursement of the bail bond in case irrecoverable as a result of you not attending. We may institute legal proceedings against you if this bail bond is not recovered. What you are not covered for under section I We will not pay for any claim where the level of alcohol in your blood or breath is in excess of the legal limit in which the country where the traffic accident occurred. GENERAL PROVISIONS Your Obligations a) You are obliged to pay immediately the insurance premium, the rights and the corresponding taxes. b) You are responsible for correctly filling out the Insurance Application and by signing said Application you certify the accuracy of the information included therein. In the event of untrue declarations or failure on the part of you to provide substantial information, the Insurance Policy shall be annulled and we shall be entitled to collect any premiums applicable to the insurance period until the date of such annulment. CANCELLATION / TERMINATION OF INSURANCE a) We reserve the right to terminate the insurance contract by notifying you in writing, for the reasons and within the time periods stipulated by the applicable law. b) In the event that the contract is terminated by us owing to non-compliance of you with the Policy Terms & Conditions, we shall not be required to refund any premiums. c) You have the right to cancel this contract by to within 14 days of the day of its purchase or the day you receive your policy documents, but the latest up to 24 hours before your departure date. We fully refund the premium received unless you have already traveled or made a claim before requesting the cancellation of your contract. MEDICAL ARBITRATION Any medical assessments in respect of an accident or sickness shall be determined by a joint decision on the part of the Insured s physician and the Company s physician. In the event of dissent, the two physicians shall become arbitrators and shall elect a third head arbitrator. Should the two physicians fail to reach an agreement in respect of the head arbitrator s identity, he/she shall be appointed by the Athens Court of First Instance, based on the provisions of the Civil Code regarding Arbitration. Each party hereunder shall pay all the fees and expenses of the arbitrator-physician he/she appoints, as well as 50% of the fees and expenses of the head arbitrator. TAXES AND FEES Your Legal Heirs shall be burdened with taxes, notary fees, etc. in the event that the compensation is paid. Page 19 of 42

20 JURISDICTION Any difference arising from this contract shall be exclusively subject to the jurisdiction of the Courts of Athens. AMENDMENTS No amendment to this Insurance Contract shall be valid without the written underwriting or Written Amendment, with the approval and signature of the Company s Legal Representative. For the Insurance Company NATIONAL UNION Fire Insurance Co of Pittsburgh, PA Page 20 of 42

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