Cover Story - : G. BERRETTA, CEO, EUTELSAT: «broadband,» GOOGLE VS EVERYBODY: ; NETWORK READINESS INDEX:

ΚΩΔ. ΤΑΧ.:7064 Τεύχος 70 Β Περίοδος Απρίλιος 2010 ΔΩΡΕΑΝ ΔΙΑΘΕΣΗ Cover Story - : 2009, Romtelecom: G. BERRETTA, CEO, EUTELSAT: «broadband,» GOOGLE VS EVERYBODY: ; NETWORK READINESS INDEX: POINT TOPIC: DSL

INFO-COM 04*10 editorial4 point of view6 newsgr8 newsintl14 telecom view16 focus18 interview20 cover story26 strategy32 trends36 policies38 streaming info42 report48 profile50 P2P52 marketing54 stats&figures56 persona grata58 POLICIES INTERVIEW STRATEGY P2P * 52 - : 2009., 5,6% 2009.,., - - 2008..

EDITORIAL INFO-COM - : :,, 2,5.,,.,,,, www.opengov.gr, 15.,,,., - -. -.,.,,, ( ).» «( ), (».,.,., 3., 2013,..,,.,,,.,,. : : A. : H. A,.,.,.,.,.,. :. :. :. DTP:., A. T,. Consulting by SPEG T 210 5238777 www.speg.gr, e-mail: info@speg.gr :. : SMART PRESS E.., 15, 104 38. 210-5230000, 210-5201500 fax 210-5241900,,,.,,.. 4 infocom 04 10

POINT OF VIEW 20 20 ;. 20., SDH, FDDI, ATM, Ethernet, 100Mbps, Metro Ethernet, 1Gbps, DWDM 10GBPS PON. o, / OPTRONICS TECHNOLOGIES 1990 ( backbone ), -.,,,, -,,,,, -. 2000, -, bandwidth., - -. FTTH - 1Gbps!!! «FTTH»,. 20,., -. internet....., -. FTTH Council Europe,. -. internet IPTV. -,. -.,,.,. -, 20. internet, HD 3D TV, - peer-to-peer... history browser ; web. - - click. - online -,., -, -. CSS Stylesheets HTML Javascript -. 6 infocom 04 10

Legal matters ACTA, gamato.info gamato.info. ( ), - P2P ( ), links (, ),.,.. ACTA (Anti Counterfeiting Trade Agreement) - 2010.. ACTA;,..,, -.. ISPs.,, 3 strikes and you are out., ISP -,..,.. ISPs, ( ). -,. ISP..,,... gamato.info. ( ) ( links, ).,,. -, CD Big Brother nternet., PKpartners web (.. - iframe) - sites. CSS hacking http://www.eeei.gr/seminars/find_visitor_other_sites/ vlink_test.html -., webmaster sites. -. - -sites. site -. - online. infocom 04 10 7

NEWS GR...., -., ( 10), 12/04/2010., ( 2007-2013).. ( ), -., 07_2.2, 08_1.2, 09_2.1 9/04/2010,,, -... -,... «( ),»,..,,., -, «-» Internet..,.,. 1 ( ),., www.infosoc.gr,. - 19. OTE:., «.»., & ( ),.,, ( VDSL),. «,..»,. :.,, «, -,,». 8 infocom 04 10

E - Intracom Holdings 2009. -, - 547,4. 509. 2008 7,5%. 634. 774. 2008. -, (EBITDA) 77,2. 2008 EBITDA 14,3.. 51. 33,16% hellas online (21,04% 12,12% ). - Intracom Holdings - hellas online. hellas online., 2,6. 2008 83,4.. 106,5. - Inform Lykos 2009 127,9. 2008, - 16,8% 2008., - -.,, (EBITDA) 16,2% 15,5., 3,5. 6,4., 46,3% 2008. Microsoft Ernst-Jan Stigter Microsoft. Ernst-Jan Stigter Microsoft.. Ernst-Jan Stigter 1, Microsoft, 2007.. Vahé Torossian, Microsoft -, : «Ernst-Jan Microsoft Microsoft».. Ernst-Jan Stigter Microsoft 1999, -, 2005.,. Stigter,.., Microsoft, 30 2010, Ernst-Jan Stigter. IDC IT Security Roadshow 2010 IDC IDC IT Security Roadshow 2010,. 150, CIOs, COOs,,, -,,...,, -., 15 -.,, IDC- 80% -.. Ernst-Jan Stigter infocom 04 10 9

NEWS GR Sony Sony., -, 20,, Sony Hellas ( ), Sony Poland ( ) Sony Central Southeast Europe (14 ),, Sony Central Southeast Europe. Regional Managing Director Sony CSE. Phil Molyneux, Managing Director SCSE, -,., Sony Hellas..:, Director Product to Consumer Marketing, Sony CSE, Sony Hellas, Regional Managing Director, Sony CSE, Deputy Director Operations, Sony CSE, Sony Hellas, Sony Europe marketing., Sony,. - Cosmote Cosmote, Deutsche Telekom.,,, Deutsche Telekom., Deutsche Telekom.,. - 2006, 2009, 2010.,. Deutsche Telekom. 2010-2012,. 6.,.,,,.,. E - - - Dionic - 9,63% 73,128.., (EBITDA) 5,5 22,68%, 0,4. 1,3. 2008. 2010, -,.. -. Altec 2009,, -.,, 12,52. 127,49. 2008., 17,86., 146,85.., 33,45., 73,7% 127,27. 2008, 75,5% 14,27. 58,34.. 10 infocom 04 10

GREEN ICT 17 2010 THENS DIVANI CARAVEL * GREEN ICT 1o : «Green For ICT» ICT ICT ICT 3o : «Green Rules» : Green Green NON-Green / ( & ) Specs Green Systems (Norms, Indexes, Absolute Values) GREEN/Non-GREEN (Offsets, CO2,...) GREEN-Approved-Tender GREEN ( & ) 2o : «ICT For Green» ICT ICT ( ICT -.) 4o : «Green elecoms» Green Technology Green ICT : Green,, Best Practices * To. www.greenict.gr. SMART PRESS A.E. MA 15, 104 38,,.: 210 52 01 500, 210 52 30 000 www.smartpress.gr SPEG CONSULTING 8, 104 32,.: 210 52 38 777, FAX: 210 52 39 886, www.speg.gr

NEWS GR.. Nova Forthnet hellas online; Forthnet hellas online -,,,.,,. Forthnet Nova hellas online., Nova,., www.opengov. gr, -,.,,.,,, http://www.opengov.gr/ypoian/?option=sygglisi, -,. Info-Quest Info-Quest,,., Info-Quest. Info-Quest (systems integration) Uni Systems., ACS Quest Energy. isquare, Rainbow Apple.. E 2,1. 2009 1. 2008. O 4,5. 7,3. 2008., -, -, (EBITDA) 0,6. 2,5. 2008. - Telecom. Profile - EBIDTA, 2009., 13,3. 2009 16,6., EBITDA 0,37. 3,4.. 4,5. 7,7. 2008-1,1.. 986., 1,7. 2008. - Uni Systems ( ), -. -.,, - -. 12 infocom 04 10

NEWS INTL ipad - - Apple,, Apple Stores 3 ipad,.,, - 2., 500.000, 300.000 ipad. ipad,,... -. PublicWorld -, PublicWorld SA,,.,,.. 2009,, 10. 5 concept PublicWorld,,. Bharti - Zain - Bharti Airtel Zain,,. Bharti 9. Zain 15-42..,, - -,. 33, -. «,», PublicWorld.,,,,..,. PublicWorld, 2005.,.. Zain, 32% Singapore Telecom,. Zain Bharti Airtel 18 178.,. 14 infocom 04 10

E Microsoft: Microsoft,, -., project «Pink», Microsoft Verizon Wireless., Microsoft, online hardware Pink, Sharp Corp.. D : itunes on line - Deutsche Telekom, - itunes Apple. Deutsche Telekom Mediaload, Videoload and Gamesload, -, video,. DT, -., DT - 100% Firstgate, ClickandBuy,,. NEC NEC Philips NEC Corporation - NEC Philips Unified Solutions. NEC Unified Solutions.,. Telekom Srbija; Telekom Austria 40% Telekom Srbija Wirtschaftsblatt. 40% Telekom Srbija - 20% - Telekom Austria,. Telekom Austria VIP Mobile,,, Telekom Srbija, MTS., PTK (Post Telecom of Kosovo)., -. funds. : Turkcell, Hrvatski Telekom ( ), Mobilkom ( ), GoldMark Telecommunication, Orascom, Cable & Wireless, Bedminster Capital, AXS Capital, Calik Holding Courier. -. DT-FT - - - Deutsche Telekom France Telecom. Orange UK T-Mobile UK 8 2009., Orange UK -., T-Mobile UK,,., -, Deutsche Telekom,, France Telecom,... infocom 04 10 15

TELECOM VIEW Appstores: 1990 appstores., DEVELOPER., Managing Director, new media, ExelixisNet.com, USA (twitter:@eliasara) -, - - iphone. appstores. Apple Appstore - - : 1.,, defacto (70/30) -. 2., -,. 3., - -. 4.,,,.,. 1-2 GHz. -, 3G+ 4G., -,, - Tapulous mig33. iphone Android, -. Apple, -, - iphone smartphones, downloads 7 2009 50 2012 92% (CAGR). downloads - 4,1. 2009 17,5.. 2012-62% (CAGR). ondeck ( ) offdeck 2009, 2012, offdeck Chetan Sharma Consulting. offdeck/ondeck,.,. 16 infocom 04 10

FOCUS Network Readiness Index: 56 133., 2009 Network Readiness Index (NRI) 56 55 2008. - 133. H, 2008 2007.,.,,,. 43-46 - (high income), 24 -. - (65 ), - (59 ) - (71 ) - -. (50 ) (55 ). - (48 ) World Economic Forum.. 15.,.,. 120 ( - 133 ), 93. 2001 - NRI,,.. (hard data) 3 125 (hard data) (hard data) (hard data) & (hard data) 14 17 18 (hard data) (hard data) (hard data) 122 109 107 20 101 24 & (hard data) 25 101 (hard data) (hard data) 31 34 utilities (hard data) 37 (hard data) Internet 101 101 99 98.. -. 4-5., - -, -, -.. 18 infocom 04 10

INTERVIEW, ROMTELECOM:., g.georgatzis@smartpress.gr Romtelecom,,,..,,,.,., 3.. Fiber-to-the- Home, Fiber-to-the- Window. I-C:. ;..:. -. 70% - 30%.,, 30% 56%. -. RCS&RDS, - UPC, UPC. RCS&RDS -,. 4 30 Mbps 5 50 Mbps,. -, 700 ( 3G ) Internet 50 Mbps 6 /. Internet 2,5 /,. -,.. 4 RCS&RDS 1. 3.,. -. Romtelecom. UPC -., - (neighborhood networks)., 500 5000., -.. -, - 20 infocom 04 10

., NextGen. -, 100.000, - Internet, VoIP.,,. 30% -, 15% -.,. I-C: ;..:. 10%,, -,, -.,. (churn),,, ADSL,, -, churn. I-C: - Romtelecom..:,. Vodafone Orange 16% 20%. UPC 15% Romtelecom 7%. H Cosmote Romania., «granular marketing approach»,. -., - «-», -,. -,, Romtelecom PSTN,. -. VDSL,. - FTTB, «Pizza Box». - GPON., RF - -,. F TB,, - -.,. I-C: FTTH, -. ;..: -, 3.,., -,,, - -. infocom 04 10 21

INTERVIEW (.. DT), -,,. Fiber-to-the-Home, Fiber-to-the-Window.., CDMA Internet Romtelecom. I-C: ; ;..:.,.. nternet browsing, email -,. -, «bandwidth hungry»,., -.,,. -,. -... 1 2007 RomTelecom,. RomTelecom, -, 22..,., 2000 2007,, - Internet, 2008. 2004 -,.,., RomTelecom 2006.. 1950. - (Lowell Technological Institute )., -, I-C: DT (, ). ;..:.. :, -., -,,.,,, 3G. -.,,,,. I-C: DT - ; Romtelecom ;..: H Deutsche Telekom, -, -. -, DT., -, -,, -. I-C: DT;..:, -. 22 infocom 04 10

DT -. DT, (.. Stategy 2.0) DT. I-C: Romtelecom Dolce DT -. ;..:,. home entertainer. -. electronic/ home entertainer,. I-C: Dolce - ;..:, project., -, -,. project. I-C:. 2009 ;..:,, Romtelecom -, -, 30%., -, Romtelecom 4,1% (.. revenue generating units) 2008, - 4,4 RGUs. To Internet -, 24% 37%,,. 26% ADSL 87%, 2008., Romtelecom - 2009 27.000 - mobile broadband, CDMA., -, 7%, -.,,, Romtelecom 1,2%, EBITDA 32,3% 2009.,,, -. I-C: Romtelecom ;..: 2010 -, -. -,,,. 2010 -, FTTB GPON,., 100 Mbps - IPTV Dolce Interactiv, -,. I-C: NextGen;..: NextGen,,. Romtelecom NextGen. - NextGen Romtelecom 50% - NextGen. NextGen. I-C:, ;,. - home entertainer.. infocom 04 10 23

INTERVIEW H Romtelecom -,, 3play. Romtelecom...:, - -., ICT, -., -. SLA (Service Level Agreement),,. VPN, -,. VPN 14% 2009-10%- -. - CDMA VPN,,., Romtelecom 50,,. -, (video surveillance),, video online, Romtelecom., Romtelecom 10.000 -,,, servers..- -,. 14.000 -,,.. I-C: Romtelecom ICT. - ;..:., - Gold Master Managed Services Provider Cisco, -. Romtelecom, Cisco -, -., Romtelecom, -., - managed services, IP, Managed VPN Internet Premium., IP -, datacenter -., Romtelecom 1. -. 24 infocom 04 10

60 Cisco, 200.. Romtelecom - -. I-C:, - ;..:, Romtelecom - -., 30-40% Romtelecom. I-C:, Romtelecom, - ;..:, Romtelecom, -. -. -, «Voce pentru Ea», -.. H Romtelecom -, -, 3play -. Romtelecom. Romtelecom., - «Telcu».,, «concept store», Deutsche Telekom merchandising. 4 : 2, Constanta Braila., -. - concept,, Cluj., - Romtelecom e-shop. online - e-commerce. 24/7, online Romtelecom. e-shop Romtelecom. -.,, «MyAccount», -,,, 100.000. «MyAccount», -.. I-C:, Romtelecom. - ;..:, - -.,. Romtelecom.,, - 7%,, -. K..,. Romtelecom -. infocom 04 10 25

COVER STORY - : 2009., 5,6% 2009.,., - - 2008... 2009,, - &. 5,6% 10,8., 11,5. 2008. - Altec ( ltec, Microland) Informer Nexans., - (downsizing), Informer (-54%) (Temenos) 2008., Nexans 50%., 35%..,, 10, 47.. - Forthnet, Nova 2009, 75%. 370.. - Hellas Online (+49%), Centric (+25%), MLS (+19%) Newsphone (11%). Intracom, Ideal Entersoft. H Forthnet..,, 12,6% 77,8.. -,, - ( ), 5,1% 2,4%.,, -, - 26 infocom 01 10

37%,, 5,1%. -, - Altec, Microland, Intracom Info-Quest., 2009, -, 2008., Intracom 51. hellas online. T, Info-Quest 2009, 30. Unisystems.,, Marac,, Infotech, PC Systems,, Profile, Nexans Informer. ( 2008),., Hellas Online Forthnet,, 40.. Altec (-12,5. ) Microland (-9,3. )., - 120., - Intralot. 17,8% 2008.,,. 23,8%, - 0,3, 3,6%. ( / ) 20,2% 16,9% 2008. ( ) 17,8%. -, E (. ) 2008-2009 * 2009 2008 OTE AE 245.100,00 367.612,79 Intralot AE 23.844,00 34.971,00 Computers 2.649,60 2.649,60 Newsphone Hellas 1.670,88 1.670,88 Inform 1.632,71 1.632,71 Intertech AE 561,66 673,99 396,77 445,40 Vidavo 99,67 0,00 Centric 59,69 1.019,11 Dionic AE 53,32 265,47 FG Europe AEBE 0,00 14.379,51 Nexans Hellas ABE 0,00 920,00 Byte Computer ABEE 0,00 838,25 Optronics Tecn ABETE 0,00 495,00 Entersoft AE 0,00 388,17 Informer AE 0,00 230,67 Profile AE 0,00 121,56 0,00 57,76 0,00 0,00 Infoquest AEBE 0,00 0,00 Forthnet AE 0,00 0,00 Hellas On Line AE 0,00 0,00 Altec ABEE 0,00 0,00 Space Hellas AE 0,00 0,00 Microland AEBE 0,00 0,00 PC Systems AE 0,00 0,00 0,00 0,00 Infotech 0,00 0,00 Quality & Reliability 0,00 0,00 Intracom Holdings 0,00 0,00 Logismos 0,00 0,00 Compucon ABEE 0,00 0,00 Ideal 0,00 0,00 0,00 0,00 Performance Techn. 0,00 0,00 MLS 380,28 SingularLogic AE 0,00 276.068,30 428.371,89 * 2009 : :. 2009 276. 36% 2008 (428. ). 245., infocom 01 10 49

COVER STORY Intralot, - 97%. - - 2009,, 2008,. E (. ), 31/12/2009 2009 2008 % 2009 2008 % 2009 2008 % ( ) 5.984.100,00 6.407.300,00-6,6% 2.156.200,00 2.270.700,00-5,0% 400.700,00 597.800,00-33,0% Intralot AE ( ) 903.553,00 1.077.330,00-16,1% 154.429,00 192.699,00-19,9% 77.407,00 104.426,00-25,9% Centric ( ) 758.563,31 605.168,68 25,3% 8.941,96 8.666,82 3,2% 5.398,86 4.753,02 13,6% Intracom Holdings AE ( ) 547.414,00 509.019,00 7,5% 77.223,00-14.261,00 641,5% -2.577,00-83.394,00 96,9% Infoquest AEBE (E ) 402.252,00 458.586,00-12,3% 14.812,00-11.835,00 225,2% 3.254,00-26.955,00 112,1% Computers AEE ( ) 389.670,00 411.901,00-5,4% 14.766,00 13.055,00 13,1% 4.731,00 4.257,00 11,1% Forthnet AE ( ) 371.767,40 211.756,54 75,6% 64.025,98 6.474,39 888,9% -41.182,77-40.871,36-0,8% ( ) 241.636,48 358.334,93-32,6% 11.065,73 14.402,16-23,2% -1.229,56-974,66-26,2% Hellas On Line AE ( ) 160.142,24 107.536,18 48,9% 15.413,76-2.451,17 728,8% -41.246,03-40.417,72-2,0% FG Europe AEBE ( ) 121.843,00 144.555,00-15,7% 17.349,00 26.846,00-35,4% 8.039,00 14.674,00-45,2% Inform ( ) 106.490,68 127.922,68-16,8% 15.489,01 18.477,14-16,2% 3.477,39 6.473,93-46,3% SingularLogic AE** ( ) 103.879,10 107.028,52-2,9% 18.441,95 17.005,27 8,4% 10.214,10 9.461,70 8,0% * ( ) 97.157,48 110.362,25-12,0% 149,22 5.297,10-97,2% -2.966,41 504,36-688,2% Dionic AE ( ) 73.128,60 80.928,71-9,6% 5.560,94 7.192,35-22,7% 1.043,47 2.293,43-54,5% Newsphone Hellas AE ( ) 70.680,80 63.465,72 11,4% 9.328,31 8.550,18 9,1% 3.741,44 3.418,04 9,5% Ideal (E ) 69.219,00 65.752,00 5,3% 3.864,00 2.905,00 33,0% 3.080,00 2.206,00 39,6% Nexans Hellas ABE 68.037,00 115.829,00-41,3% 25,00 5.767,00-99,6% -1.999,00 2.369,00-184,4% Space Hellas AE ( ) 49.678,00 49.916,00-0,5% 2.420,00 4.171,00-42,0% 469,00 1.687,00-72,2% ( ) 46.681,86 4.046,95 1053,5% 1.325,03-1.970,90 167,2% 619,30-5.408,57 111,5% Intertech AE 42.663,70 47.143,83-9,5% 1.352,14 1.291,26 4,7% 564,89 512,94 10,1% Byte Computer ABEE ( ) 39.041,55 51.418,58-24,1% 3.777,64 6.072,10-37,8% 663,00 2.340,02-71,7% Altec ABEE ( ) 33.453,48 127.273,10-73,7% -18.305,89-128.703,91 85,8% -17.275,63-151.485,12 88,6% Infotech ( ) 23.519,30 29.342,35-19,8% 1.067,24 3.535,53-69,8% -775,01 302,22-356,4% PC Systems AE (E ) 17.194,21 19.821,50-13,3% 180,38 3.092,19-94,2% -2.043,73 822,15-348,6% MLS 14.787,94 12.431,25 19,0% 4.982,61 4.186,35 19,0% 2.403,25 1.820,16 32,0% Profile AE ( ) 13.288,02 16.542,12-19,7% 373,24 3.404,90-89,0% -1.180,82 1.243,38-195,0% ( ) 13.151,91 16.222,73-18,9% 2.551,43 2.522,81 1,1% 920,90 1.165,13-21,0% ( ) 11.741,99 17.530,18-33,0% 240,96 1.881,32-87,2% -1.692,79-170,77-891,3% CPI AE* 11.407,85 11.614,68-1,8% 569,49 308,03 84,9% -225,10-238,49 5,6% Performance Tech. AE ( ) 9.757,46 11.792,81-17,3% 610,99 407,94 49,8% 83,64-48,91 271,0% Quality & Reliability ABEE (E ) 8.461,67 13.448,20-37,1% 345,86 890,81-61,2% -353,45-210,33-68,0% Entersoft AE ( ) 7.226,85 7.113,72 1,6% 1.507,70 1.959,13-23,0% 668,60 1.127,10-40,7% Informer AE ( ) 6.758,68 14.633,01-53,8% -3.140,71-3.566,71 11,9% -5.695,48 8.976,39-163,4% ( ) 4.509,57 7.322,67-38,4% -578,49 2.351,92-124,6% -2.057,90 1.015,45-302,7% Optronics Tecnhologies ABETE 3.937,59 5.014,42-21,5% 823,11 1.520,22-45,9% 584,20 1.105,55-47,2% Compucon ABEE ( ) 3.469,11 4.912,05-29,4% -583,64-355,72-64,1% -2.187,02-1.368,74-59,8% Logismos - 3.023,48 4.108,18-26,4% 1.492,46 1.669,86-10,6% 57,15 91,49-37,5% Vidavo 639,84 809,93-21,0% 466,34 483,42-3,5% 268,28 278,93-3,8% Microland Computers AEBE ( ) 82,93 47.365,34-99,8% -9.459,13-21.606,23 56,2% -9.343,12-24.383,43 61,7% 10.834.011,07 11.482.599,81-5,6% 2.579.103,65 2.453.035,57 5,1% 394.357,63 399.197,29-1,2% * (1/7/2009-31/12/2009) ** : 28 infocom 01 10

(10%), -. ( -,..),, 31/12/2009 2009 2008 % 2009 2008 % 2009 2008 % 2009 2008 % 1.979.700,00 2.173.200,00-8,9% 10.294.000,00 11.425.200,00-9,9% 2.078.300,00 2.986.200,00-30,4% 4.516.936,20 4.619.900,00-2,2% 331.206,00 337.805,00-2,0% 1.055.507,00 1.022.764,00 3,2% 193.181,00 196.325,00-1,6% 267.437,00 188.159,00 42,1% 21.609,35 14.913,54 44,9% 54.723,07 46.061,14 18,8% 11.810,16 9.174,53 28,7% 19.242,48 21.474,11-10,4% 500.495,00 468.487,00 6,8% 1.208.812,00 1.144.698,00 5,6% 489.541,00 471.528,00 3,8% 275.999,00 273.633,00 0,9% 198.666,00 193.290,00 2,8% 350.406,00 377.742,00-7,2% 130.122,00 166.704,00-21,9% 11.346,00 59.296,00-80,9% 51.386,00 49.387,00 4,0% 162.030,00 157.090,00 3,1% 85.758,00 94.505,00-9,3% 16.945,00 21.166,00-19,9% 348.457,56 388.853,77-10,4% 1.084.075,26 1.028.558,01 5,4% 216.402,16 191.123,45 13,2% 274.537,94 249.171,86 10,2% 104.595,32 106.423,76-1,7% 234.137,31 245.118,92-4,5% 75.279,28 71.321,63 5,5% 83.344,37 95.534,11-12,8% 18.113,41-24.571,58 173,7% 398.417,01 328.297,21 21,4% 200.962,58 181.283,14 10,9% 198.610,86 192.134,10 3,4% 55.730,00 54.604,00 2,1% 186.292,00 244.077,00-23,7% 130.562,00 121.768,00 7,2% 36.262,00 85.362,00-57,5% 90.400,71 83.245,56 8,6% 173.887,79 183.292,17-5,1% 35.221,83 40.834,27-13,7% 53.490,35 33.011,39 62,0% 72.570,88 62.285,92 16,5% 164.327,73 161.283,06 1,9% 55.001,94 62.085,75-11,4% -7.689,50-9.600,39 19,9% 18.479,96 21.288,84-13,2% 111.102,71 108.310,51 2,6% 91.267,70 82.106,71 11,2% 311,88-3.865,73 108,1% 29.096,18 29.462,90-1,2% 58.736,15 86.975,57-32,5% 36.341,94 32.697,57 11,1% 25.505,39 21.486,52 18,7% 21.828,18 19.192,72 13,7% 68.094,29 60.911,48 11,8% 44.409,74 39.322,20 12,9% 15.814,57 14.987,98 5,5% 17.657,00 14.577,00 21,1% 42.931,00 29.421,00 45,9% 22.167,00 26.311,00-15,8% -2.347,00-6.231,00 62,3% 28.755,00 31.674,00-9,2% 51.783,00 56.773,00-8,8% 20.376,00 21.787,00-6,5% 5.054,00 5.834,00-13,4% 14.750,00 14.307,00 3,1% 55.310,00 47.894,00 15,5% 38.148,00 31.056,00 22,8% 20.139,00 12.302,00 63,7% 45.802,29 1.249,18 3566,6% 56.760,48 12.857,67 341,5% 9.996,50 10.920,76-8,5% 2.497,55 3.966,58-37,0% 26.723,29 26.832,40-0,4% 42.054,34 44.583,55-5,7% 8.559,13 10.173,04-15,9% -5.245,43 204,09-2670,2% 21.176,57 21.347,64-0,8% 41.719,14 43.040,25-3,1% 19.334,10 20.170,91-4,1% 3.520,87 44,01 7900,0% -82.992,12-78.954,67-5,1% 102.848,31 186.393,36-44,8% 93.744,43 179.154,53-47,7% 138.166,75 155.860,21-11,4% 6.779,49 7.359,99-7,9% 41.788,19 40.979,12 2,0% 19.065,65 17.291,00 10,3% 25.938,65 25.383,45 2,2% 10.796,54 12.851,68-16,0% 43.139,75 48.472,66-11,0% 17.747,92 20.788,88-14,6% 14.770,54 19.639,06-24,8% 14.494,12 13.507,39 7,3% 20.494,84 18.521,31 10,7% 5.814,42 4.931,16 17,9% -4.074,59-2.195,83-85,6% 13.793,04 15.016,09-8,1% 28.222,94 28.234,27 0,0% 11.966,26 11.853,46 1,0% -235,73 2.529,05-109,3% 8.890,41 7.942,29 11,9% 19.741,34 21.075,04-6,3% 6.831,37 9.117,17-25,1% 3.179,17 2.732,46 16,3% 38,66 1.731,15-97,8% 19.480,50 22.773,48-14,5% 15.342,19 17.606,65-12,9% 9.327,60 9.354,25-0,3% 4.459,27 4.684,37-4,8% 14.432,86 13.159,60 9,7% 8.893,39 7.027,01 26,6% 3.271,98 3.844,60-14,9% 3.020,94 2.981,87 1,3% 7.567,70 9.050,59-16,4% 2.619,42 4.228,34-38,1% 1.315,64 2.332,53-43,6% 10.593,87 10.947,32-3,2% 16.548,57 19.195,58-13,8% 5.443,42 8.028,63-32,2% -6.252,89-2.792,09-123,9% 5.828,86 5.163,19 12,9% 8.542,40 6.994,36 22,1% 1.763,36 1.062,16 66,0% -325,86-935,65 65,2% 22.684,82 22.672,65 0,1% 26.537,61 41.116,54-35,5% 2.489,13 16.084,53-84,5% -10.388,57-21.483,72 51,6% 8.919,19 11.518,61-22,6% 13.436,21 14.075,06-4,5% 3.287,44 1.727,22 90,3% 1.759,10-393,91 546,6% 3.158,99 3.124,82 1,1% 4.518,55 5.473,47-17,4% 1.335,84 2.195,01-39,1% -837,48-1.676,18 50,0% 2.121,06 4.565,95-53,5% 10.102,55 12.236,87-17,4% 3.654,19 4.491,33-18,6% 4.073,29 4.429,94-8,1% 6.716,07 6.658,91 0,9% 11.536,43 10.661,16 8,2% 3.143,18 2.377,55 32,2% 2.409,35 2.084,36 15,6% 1.209,66 942,38 28,4% 1.711,68 1.478,78 15,7% 326,93 363,43-10,0% -426,17-368,20-15,7% 23.043,99-13.700,87 268,2% 4.785,55 14.014,82-65,9% 27.677,06 26.478,05 4,5% -9,96 9.343,09-100,1% 4.060.755,54 4.126.868,74-1,6% 16.290.542,23 17.368.854,59-6,2% 4.223.887,68 5.202.204,03-18,8% 5.993.373,36 6.085.657,04-1,5% infocom 01 10 51

COVER STORY E (. ) & 2009 2008 % Intralot AE ( ) 10.635,00 12.954,00-17,9% OTE AE 5.000,00 4.700,00 6,4% Infoquest AEBE (E ) 4.252,00 3.379,00 25,8% Forthnet AE ( ) 3.242,40 2.525,83 28,4% SingularLogic AE ( ) 3.115,65 2.709,78 15,0% Hellas On Line AE ( ) 2.908,88 2.877,36 1,1% Intracom Holdings AE 2.636,00 1.854,00 42,2% FG Europe AEBE ( ) 2.126,00 2.121,00 0,2% Newsphone AE ( ) 1.705,44 2.694,26-36,7% Space Hellas AE ( ) 1.446,00 1.513,00-4,4% ( ) 1.421,88 1.382,43 2,9% Ideal (E ) 1.278,00 703,00 81,8% Centric ( ) 1.223,20 1.068,21 14,5% Altec ABEE ( ) 1.194,46 2.328,26-48,7% Informer AE ( ) 1.129,42 1.772,75-36,3% ( ) 1.087,85 750,64 44,9% Intertech AE 1.080,48 1.243,05-13,1% Byte Computer ABEE ( ) 1.017,82 1.065,61-4,5% PC Systems AE (E ) 913,09 769,35 18,7% Entersoft AE ( ) 885,24 1.087,33-18,6% Computers AEE ( ) 840,00 813,00 3,3% Profile AE ( ) 833,89 815,24 2,3% Inform ( ) 738,49 851,36-13,3% ( ) 723,98 340,34 112,7% ( ) 722,23 291,85 147,5% Dionic AE ( ) 660,44 428,46 54,1% Quality & Reliability ABEE (E ) 601,20 539,21 11,5% MLS 553,94 434,74 27,4% ( ) 484,14 594,36-18,5% CPI AE 444,82 478,60-7,1% ( ) 338,20 1.567,87-78,4% Nexans Hellas ABE 317,00 302,00 5,0% Performance Techn. AE ( ) 293,06 419,95-30,2% Logismos 283,68 300,98-5,7% ( ) 260,69 253,24 2,9% Optronics Tecn. ABETE 254,40 399,00-36,2% Compucon ABEE ( ) 226,51 314,42-28,0% Microland AEBE ( ) 6,75 208,56-96,8% Vidavo 0,00 0,00-56.882,23 58.852,03-3,3% :. 2009 1,5% 6.. - 2,32 2,48 2008. 1,32 1,19 2008., 2009-3,3% 2008. Intralot, Altec, Marac, Newsphone Informer. A -,, Ideal Dionic., - 31/12/2008 31/12/2009. 2009 : 2009 23,6., - Cosmofon. 171. Romtelecom. H 4% - 201.. 30,3.. 113., -. Intralot: T Intralot 5,6,.. Forthnet: Nova - 2008 Forthnet 2009-2008. Intracom: - 51. Intracom Holdings Hellas Online,. : 2009 2008 -. Info-Quest: 2008 - (Unisystems) 30.. 30 infocom 01 10

STRATEGY Giuliano Berretta, CEO, EUTELSAT COMMUNICATIONS: «broadband» Eutelsat KA-SAT, 73 Gbps (!), 30. hubs 10 - -, Info-Com. Giuliano Berretta, CEO Eutelsat,,.., g.georgatzis@smartpress.gr «90,. 1990 -, ESA (European Space Agency). Eutelsat 1990.», - Eutelasat. Eutelsat 1990, ESA, - -. «,,,»,. «,,., 13. -.,, broadcasters (direct broadcasting)..,,»,. Eutelsat. «- RAI 10 13,, 10 4. broadcasters -,»,. Berretta. funds 1999 o. Berretta Eutelasat ( - ). 2,5 2001,. Berretta., - Eutelesat. Telecom Italia Lehman Brothers. 2002, «Internet», «timing - ICT»,. Berretta.,,, France Telecom, British Telecom 32 infocom 04 10

Deutsche Telekom 54%, Eutelsat INTELSAT (.. International Telecommunications Satellite Organization). «Deutsche Telekom - De Agostini,, 3, - Eutelsat»,. Berretta «o». -,. (private equity funds) Eutelsat. - Lehman Brothers funds,. «5 2004, 2 3 : Euroasio, private equity fund France Telecom, Cinvent, Goldman Sachs, TPG (Texas Pacific Group) Spectrum»,. «2005, - (leverage buy out) - Eutelsat Communications., 2,4..,»,.,. arretta 2005,,., Eutelsat Communications, 95% Eutelasat S.A. -, RSCC. 11,9.,. «4,. Eutelsat 5,3..,., 7,5., 2,4. leverage buy out 860.»,. Berretta., 2001 7,5.. «.,,,. H»,.. Eutelsat, Giuliano Berretta Giuliano Berretta CEO Eutelsat Communications, -. 877,8. 30 2008. -, Eutelsat Communications 600 27. 27,,.. Berretta Hispasat ESOA (European Satellite Operators Association).. Berretta Eutelsat 1990, 1999 2001,. Eutelsat,. Berretta.,. Berretta,,,. Eutelsat video ( 3200 70 high definition),. Skylogic,,,. Eutelsat,. Berretta European Space Agency (ESA),, (ESTEC). infocom 04 10 33

STRATEGY. Renato Farina. Skylogic.. Arduino Patacchini. Director, Multimedia & Value Added Services, Eutelsat. : 1,6. - (!). 600 -, 940., CEO, 1.. Eutelsat. Berretta Eutelsat.. «Eutelsat - Hotbird,,,. Hotbird - 1000. -, (high definition), MPG 4, 2,5 (bandwidth). HD., HD. 3D. 2»., Eutelsat,,. «-., - :,,.,, -,». - -. Eutelsat -.. NineSat, (7 ) Eutelsat. Ninebird, -, ArabSat 25,5. «, -»,. Berretta. «, (.. cascade strategy),., Hotbird,»., 13,,, 16, 17, 36..., Eutelsat,. «.. - 3 Hotbird,., -,. (cascade), -,.. Hotbird 3 -,,,»,. 3D Eutelsat -. «.»,. Berretta., «, carrier. 2008 97%, HD., 34 infocom 04 10

». Eutelsat HD, - 3D. «Hotbird, 7 2006, Hotbird 9,. Hotbird 7, (9 ), 3D». Berretta. KA-SAT ( ) Eutelsat KA-SAT, - 73 Gbps, 30. hubs 10 ( ), triple play, - ADSL, 10Mbps downlik 1 Mbps uplink. «72%», - Eutelsat. «Internet. «-»,. broadcasting. Internet : web. Internet. - spots, -»,. ««-». - SAT,, -». KA-SAT 84 spots -. spots 250., Eutelsat. «, -», «hubs,. 8 hubs,. hubs, hub,,,. Internet». hubs, - (,, ),,,,. «KA-SAT 73 Gbps. Eutelsat, 27. 2.»,. Berretta. «- Internet 10 Mbps, ADSL. spots,». environment friendly,.. Berretta, Eutelsat KA-SAT: «- broadband. ViaSat., Internet». infocom 04 10 35

TRENDS Green ICT: 2, Green ICT (www.greenict.gr), 17 2010, (e-tee),., e-tee, GREEN ICT.. I-C: Green ICT et ;..:,,.. - -,. Green ICT ICT CO2,,.,,,,, - -. I-C: - ; ;..:. To e-tee, -,.., -. (Green ICT) -. : -,. : - -, 2-2,5%. 140-240 2020. - / 10,. I-C: ICT;..:. 40, -,. - 88% -. 36 infocom 04 10

,.,. :,,,,,,,. - e-tee -,, «-». I-C: ICT CO2,, ;..: -, -., -. -, -, -. I-C: ;..:, :, -, : / data centers, -, -,, : ( - ) ( ) (, -, logistics, ) (,, / - (FTTH, - ) I-C: ICT etee;..:, -. ( e-tee), -,, -., - www.green-ict.gr, -,,, -., :, - - e-tee, : / - -, site www.greenict.gr -,.. infocom 04 10 37

POLICIES Google vs everybody: ; GOOGLE Microsoft;, ;, ; dmallas@gmail.com Apple - HTC -. -,, Apple HTC Google., - Apple - Nexus One Google HTC. Nexus One iphone,,, Apple. Google Apple,, Google Microsoft : -. Google,, : 67%, Comscore, - www.google.com., Google sites, YouTube.. (web mail), Gmail, (Chrome), -, Android,, Chrome OS.,, (data centers) -. Google -,. Google. on line 38 infocom 04 10

95%.,, Google projects, Google., 1 Gbps 50.000 500.000 Verizon AT&T Google., Google.,,,. -, Google Intel Sony Logitech Google TV.,, Google TV - -, -. Google.com YouTube! Google -. - -. Google, cloud computing. ( ). Google,,. Microsoft,. Google;, -., - (, ), 100%. Google,, infocom 04 10 39

POLICIES., Apple - Google., Apple Google Voice ( - ) Apple Applications Store. HTC. - Android, Google, - Apple,.,,. Google., New York Times, Google Apple -. Apple, Google., -,. Microsoft,, - Yahoo! - Google.,, Google Apple.,, 2010 Windows Phone 7,. - Windows 7. - Google. - Google Internet., Google. google.cn, -. - : Google, Apple Microsoft -. -. - 100 Mbps 100.. - LTE Google - cloud computing., smartphones -, PC HP Dell,., - ; 40 infocom 04 10

Gigaset: Made in Germany Συνδυάσαμε συμπαγές μέταλλο με πρωτοποριακή τεχνολογία και δημιουργήσαμε, το πρώτο ασύρματο τηλέφωνο με πλήρως μεταλλικό πλαίσιο Gigaset Communications Austria GmbH is a licensee of the Siemens trademark. * Όταν το ακουστικό είναι σε αναμονή Το νέο Gigaset SL780 θέτει τα πρότυπα: με τη χρήση εξαιρετικών υλικών, με τη βραβευμένη σχεδίαση του, με την εύχρηστη και επαναστατική τεχνολογία του. Νοιώσε και εσύ την εμπειρία της τεχνολογίας που προσφέρει μία συσκευή Gigaset ΑΣΥΡΜΑΤΗ ΕΠΙΚΟΙΝΩΝΙΑ ΣΤΟ ΣΠΙΤΙ

STREAMING INFO : customer loyalty. ( )... ;!. 15% -,. 85% -. - -. 1994 2001 1, churn. - 42 infocom 04 10

de facto de jure, -, 8. 15%,. - - - - 1.528,,, -. «-». ARPU, - -, service., - (,..). -.,. call center. -..,, ( - ), operator., -..,...2251/94.,,. -, -.., one stop shop, -, customer loyalty., -, - -., -. - (outsourcing). Vodafone: H Vodafone.. 400 Vodafone, - - -. Arvato, - service. Vodafone -., infocom 04 10 43

STREAMING INFO, -., -, Vodafone. on-line, -,, - SMS,., 24, - -. Wind: H Wind,. Wind, -., service Wind, - -.,, Wind.. Terminal Services Manager WIND: «-. -, - One shop solution. -,,. Wind, service. -. 24 Customer Care, Status, - SMS. Wind -, -,.» Cosmote: H Cosmote, -.,, service. -. service,. -, -,. Cosmote-, -., - G-Service Extra, G- nsurance G-Files.,.,., - «- -».,,, customer loyalty.,, 44 infocom 04 10

., -,,. Arvato: H Arvato services - 2005, Teleservice 2000. Arvato services 12 Bertelsmann elsmann (RTL Group, Gruner & Jahr, Random House, Direct Group, Arvato AG). -,.. Nokia, SonyEricsson, Samsung, Alcatel, Huawei, Sagem, Apple, LG.., - -,. Arvato services, - Vodafone - Vodafone. 2009 Arvato Vodafone. Arvato Vodafone, - - - one stop -,,., -. SMARTEC: SMARTEC 1999,, -. «...».. - - «- - : 1999, Motorola high level / -., 2004 SMARTEC - - - Samsung -. SMARTEC, - 2006 - Toshiba., -,, -., - -., SMARTEC -, -. operators, -,. - :,., Cosmote A.E., Media Markt, Dixons A.E., Multirama A.E.,.., Smartec, - ISO 9001:2000 TUV NORD, -.» Procordia: H Procordia 1997.. Norrköping -. service Sony Ericsson LG., - infocom 04 10 45

STREAMING INFO 400... 8 4, LG.., «Procordia, -.,,. - -,, - standards,, -., -, -,». - service, 1999,,,. :,. -,., - - ( ),,, -. -. operator 2004, -, 72 50%. 2009 86 50% 41., - stock. - 2004-2009 - - 100,., - - - 2,. ( - ), -.. «It s a dirty job, but someone has to do it»,, -,,. 2010, - Alpha Copy VServices,, -, -.,,. 46 infocom 04 10

REPORT EITO: 2010 E ( ) 2010. 2010 1,9% 2,3, 2009, 1,6%. «.», -. August-Wilhelm Scheer, BITKOM - EITO, CeBIT,. «, -.,,, 2009. «2010»,. Scheer. -, 2011 3,7% 2,4, EITO. mobile Internet,. 0,5%, 2010 2,9% 1,4.,. Scheer. -. 18%,. 20% - 26%.,. 2010 4,6%. -, 1,4% 417. -,,. - 2010-7%, 198.. 16% -, 141,5..,.Scheer., - 2010 0,4%, - 894.. 2009 4,6%. «48 infocom 04 10

-»,. Scheer., -.,. Scheer. 1% 625., 2009-2,7%. -, cloud computing, 20%. 2011, 4%. RIC, BRIC (,, ) -. 2009 10% 2010-11%, 33,6.., 11%, 14.. «, BRIC». Scheer..., 2010 0,2% 303.....,, - 2010, 0,8% 304.. -. 2010, 8% 126., 15% 40,5..,.,, 80%. smartphones -,... 2010 1,6% 324.... 0,1%, 346..,,,,, - - BRIC (Brazil, Russia, India, China) -., 11% (33,6 ) 11% (14 ), 0,2% (303 ), 0,8% 304. -., -, 0,5% 2009, - 2,9% 2010 1,4.., 1,4% 417, - (7%, 198 ) Internet (16%, 141,5 ).., (hardware,, ) - 0,4% 894, 2009 4,6%., -,., Cloud Computing 20%! ( ), - ( ) 1,9% 2010, 2,3, 2009 1,6%. infocom 04 10 49

PROFILE dfactory: webtv, webtv.,. webtv - IPTV extra (. set up box) internet video. dfactory - webtv - Vinci. TVinci webtv -. TVinci - MTV, Orange video.. : 1. TVinci Work Flow Manager 2. TVinci Digital Asset Management 3. TVinci Storefront TVinci Work Flow Manager Work Flow Manager ( VOD LIVE streaming) - DRM -. TVinci Studio -. -. - media files CDN. TVinci Digital Asset Management Digital Asset Management - TVinci -. - Digital Asset Management - : - - - Monetization - Reporting - - Syndication - Recommendation Engine - TVinci meta tagging, - -. webtv - -. monetization components., - pre roll video -. PRSMS.,. - video.. 1 72, 1,48 24. 50 infocom 04 10

- -. - -, - -. analytics reports -.. -, TVinci Studios DRM MS DRM, MS PlayReady, Adobe & NDS DRM. TVinci Storefront. TVinci - -. social networks Facebook Twitter ( viral effects) personalization. player ( VOD LIVE ), - video search tool., TVinci set up box, mobile TV.. TVinci Success Story - online video shop - Orange., TVinci - video portal, player - Orange. Orange, - - SMS -. ORANGE TIME, -, - 2008.,. content syndication mini sites -. dfactory dfactory TVinci, 2009... - web mobile 12. - internet Galaxynet. Hypertech Olympic DDB Client Service Internet. Ant1 project, mobile Big Brother Fame Story, Java Games WIND, Mobile TV online Ant1. WIN Operations Director ALPHA, mobile -. dfactory website mobsite web mobile campaigns. Facebook application. -, STV studio green box studio post production facilities - spot. dfactory email info@dfactory.gr infocom 04 10 51