Your Career Charger M a n a g e M e n t t r a i n i n g C a t a l o g u e

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1 Your Career Charger M a n a g e m e n t T r a i n i n g C a t a l o g u e

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3 TABLE OF CONTENTS THE HELLENIC AMERICAN 3 EXPERIENCE risk management yearly training plan information security, audit, governance hau facilities & infrastructure cisco customized solutions E-learning center of excellence life skills & personal development business analysis events export Eu funded programs business english & communication hellenic american college management, marketing & sales what our clients say about us - some of our clients law registration procedures Massalias 22, Athens, Tel.: , Fax: ,

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5 The Hellenic American Experience Fifty-seven years ago a group of prominent cultural, educational, political, and business leaders, including Angelos Katakouzinos, Nikos Hatzikyriakos-Gkikas, Ilias Venezis, Xenophon Zolotas, and Prodoromos Athanasiadis-Bodosakis, founded the Hellenic American Union. Their aim in doing so was to help post-war Greece benefit from American innovations in education, culture, science, and business, and to promote cross-cultural awareness. The American education model is seen as a benchmark for efficiency, quality, and technological innovation and a pillar of entrepreneurship. These values have also informed the cultural and educational programs of our institution since its founding, but not on their own. The development of our institution has been equally shaped by a deep respect for the ingenuity, resourcefulness and versatility in problem-solving that have been part of Greek society and culture since Antiquity. This amalgamation of values, the Hellenic American Experience, as we call it, is expressed in our courses, cultural events, and community outreach. It has enabled us to accumulate a record of service to education and culture in Greece that was honored 2012 by the Academy of Athens, the pre-eminent learned society in the country. The Hellenic American Experience is reflected in our professional development seminars as well, and this Catalogue is filled with examples of the approach. The certification programs we offer in Information Security and Audit are organized in cooperation with both the US parent organization (ISACA-USA) and the local Greek ISACA chapter American knowledge as deployed in the Greek business environment. Our seminars in Digital Marketing transfer expertise gained in American enterprises to meet new and emerging needs of Greek businesses. And you ll find certifications and courses here that cannot be found elsewhere in Greece, such as the Certified Exporter designation. We invite you to share in the Hellenic American Experience. We are confident you will understand why 3,000,000 persons over the last half-century have placed their trust in the cultural, educational and certification services of the Hellenic American Union. Vicky Branika Chief Operating Officer

6 YEARLY TRAINING PLAN January - December 2014 TITLE MONTHS J F M A M J J S O N D TOTAL HOURS COST PAGE CENTER OF EXCELLENCE IN PROJECT MANAGEMENT The Art of Project Management The Art of Project Management for IT/IS Projects Explore MS Project 2010 once a month Contracts and Procurement Management in Projects PMP Prep Course PRINCE2 Prep Course and Examinations IPMA D Prep Course business analysis NEW! Big Data: what are you going to do about it Business Analysis Fundamentals CBAP Preparation Course TBA EXPORT Certified Exporter Exam Prep Course Meeting and Dealing with Foreign Clients Language Kit for the Business Traveler

7 BUSINESS ENGLISH AND COMMUNICATION English for International Business Communication TOLES Advanced Exam Prep Course English for Finance and Banking Cambridge ICFE Better Business Writing for Administrative Support Mind the Culture Gap! Inter-cultural Communication in the Global Business Environment Business English Live anytime client-specific 42/half hour 49 MANAGEMENT, MARKETING & SALES NEW! Advanced Selling Skills for the IT Industry law NEW! Principles of Maritime Law International Trade Law and Carriage of Goods Legal Structure of International Business Entities RISK MANAGEMENT Basel III Accord Bank Analysis NEW! TBA Remedial Management NEW! Foundations of Banking Risk (FBR) NEW! International Certificate for Banking Risk and Regulation (ICBRR) NEW! Bankers Lending Techniques NEW! Advanced Credit and Financial Analysis NEW!

8 TITLE MONTHS J F M A M J J S O N D TOTAL HOURS COST PAGE INFORMATION SECURITY, AUDIT, GOVERNANCE Using COBIT5 for Risk and Assurance Keeping the Business Going A Business Approach to Continuity CBK (CISSP) Course 69 CISA Prep Course TBA CISM Prep Course TBA CISCO NETWORKING ACADEMY PROGRAMS CCNA TBA CCNP T B A CCNA Security TBA OPERATING SYSTEMS AND APPLICATIONS Apple 100 Introduction to Mac OS X TBA 8 74 Apple 101 OS X Support Essentials TBA Apple 201 OS X Server Essentials TBA Apple FCP 101 Final Cut Pro Level 1 TBA Red Hat Certified System Administrator TBA Red Hat Certified Engineer TBA 80 75

9 MCSA (Microsoft Certified Solutions Associate) Windows Server 2012 TBA MCSE (Microsoft Certified Solutions Expert) Windows Server 2012 TBA ECDL Progress TBA ECDL Core TBA E-LEARNING Staying One Step Ahead of the Pack anytime Professional Writing anytime What to Say and Write when Things Go Wrong anytime Capital Budgeting Techniques anytime LIFE SKILLS AND PERSONAL DEVELOPMENT How to Develop Innovative and Creative Thinking at the Workplace Personal Power and Influence CONFERENCES Int l Athens Project Management Best Practices Training Forum th ISACA Athens Chapter Conference

10 TITLE MONTHS J F M A M J J S O N D TOTAL HOURS COST PAGE ΣΕΜΙΝΑΡΙΑ ΣΤΑ ΕΛΛΗΝΙΚΑ ΕΞΑΓΩΓΕΣ Εξαγωγές Αγροτικών Προϊόντων Επιλογή Αγοράς-Στόχου στις Εξαγωγές Προώθηση Προϊόντων σε Ξένες Αγορές ΔΙΟΙΚΗΣΗ ΕΡΓΟΥ Διοίκηση Έργου: Από τον Σχεδιασμό ως την Ολοκλήρωση (Project Management Fundamentals) Διαχείριση Συμβάσεων και Διαπραγματεύσεις ΔΙΟΙΚΗΣΗ, ΜΑΡΚΕΤΙΝΓΚ και πωλησεισ Αρχές Μάνατζμεντ για Νέους Διευθυντές και Προϊσταμένους Zero Budget Μάρκετινγκ ΔΙΑΦΗΜΙΣΤΙΚΗ ΠΡΟΒΟΛΗ ΚΑΙ ΠΕΡΙΕΧΟΜΕΝΟ ΣΤΑ ΨΗΦΙΑΚΑ ΜΕΣΑ (Digital Native Advertising) NEW! Διαφημιστική Αξιοποίηση Ψηφιακών Μέσων (Digital Advertising) Διαχείριση Ψηφιακού Περιεχομένου 21,23,24, ,14, 16,17 Ανάπτυξη Περιεχομένου Ιστότοπων (Writing for the Web) 16,

11 ΤΟΥΡΙΣΜΟΣ Στρατηγικές Μάρκετινγκ σε Περιόδους Κρίσης: ανάπτυξη και προώθηση τουριστικών υπηρεσιών 14,18, Διοργάνωση και Διαχείριση Εκδηλώσεων (Banquet Sales Department) Ανάπτυξη, Κοστολόγηση, Διαχείριση Μενού (Menu Engineering) Βασικές Αρχές Διοίκησης Ανθρώπινου Δυναμικού Τουριστικών Επιχειρήσεων και Επιχειρήσεων Εστίασης Ηγεσία και Παρακίνηση Ανθρώπινου Δυναμικού Τουριστικών Επιχειρήσεων Ποιοτική Εξυπηρέτηση Πελατών Διοίκησης Τμημάτων Εστίασης (Food and Beverage outlets Management) Εκπαίδευση Προσωπικού Τμήματος Ορόφων/ Καθαριότητας (Housekeeping) προσωπικη αναπτυξη Οι Τέσσερις Δρόμοι για την Διαχείρισης του Άγχους Επαγγελματική Αυτογνωσία Διαχείριση Χρόνου για Παραγωγική και Ποιοτική Εργασιακή Ζωή Κοινωνική Νοημοσύνη και Αποτελεσματικές Σχέσεις στον Εργασιακό Χώρο Βελτιώνοντας τις Προσωπικές και Επαγγελματικές Σχέσεις με την Βοήθεια της Υποκριτικής

12 THE HAU FACILITIES AND INFRASTRUCTURE TECHNOLOGICAL EQUIPMENT / wireless access for conferences and seminars / e-learning platform and m-learning applications / on-line discussion forums / 1500 network access points / client-server data bases for registration, examination, contact manage ment, accounting / call manager / VoIP technology The Hellenic American Union is equipped with state-of-the-art technological equipment that enables connectivity, mobility and collaboration:

13 Hellenic American Union facilities include / classrooms / computer labs / galleries / conference rooms Conference Center Facilities and/or Services The facilities of the Hellenic American Union are suitable for any kind of large or small-scale event, such as conferences, seminars, presentations and meetings. They combine flexible venues, excellent organization, a friendly environment and full services (secretarial support, audio visual equipment, interpretation, catering). 11

14 customized solutions in - house training When it comes to training, one size does not fit all. We take the time to understand the unique goals and challenges of your business and the training needs of your employees. If we don t already offer a program that meets your needs, we will work with you to create a customized program and the most cost-effective training solution for your organization. With more than 550 training programs offered on an in-house basis across all industries in Greece for the past 12 years, we have the experience and the expertise to deliver quality courses tailored to any organization s development needs.

15 Our training approach We offer customized solutions beyond the model of conventional training. That is why we: Define the competencies you wish to enhance Analyze skills gaps and specific training requirements to meet your business needs Customize training sessions and material to meet your staff s needs Incorporate in our training material case studies and examples from your company or business sector in order to maximize training results Deliver the training session at a time to suit your staff s workload. We can either deliver courses at your premises or host training sessions free-of-charge in the Hellenic American Union s conference center Provide the benefit to learn from the best. Our faculty are practitioners with extensive experience in Greece and abroad, and where required, are accredited by relevant professional bodies. Our faculty is available to speak to your trainees beforehand in order to ensure the course exactly matches your requirements Provide evaluation assessment with training results and continuous development schemes We deliver in-house solutions across all industries. These programs include: Project Management Strategy Leadership Business Communication Human Resource Management Management for New Managers Negotiations Finance and Risk Management Antifraud Training IT Audit and Security Tourism Business English Professional Writing Skills Coaching Office-PC skills

16 Center of excellence in project management Our project management expertise at-a-glance Diversity Innovation What makes us different from other trainers in the market is that we provide: services offered by world-known experts with years of project management training experience in Forbes list of top 50 companies a complete training portfolio: from basic principles to advanced topics and soft skills enhancement corporate solutions customized to specific business needs, systems, and projects preparation courses for the top three certifications in the profession: IPMA system, PMI s PMP, and Prince2, complemented with certification retention services training in special skills and tools such as 6 Sigma and Agile PM methodologies up-to-date best practices and information through conferences and special training sessions our partners & associates Project Management Institute Registered Education Hellenic American Union is a Provider Global Registered Education Provider of the Project Management Institute, project management s leading global professional association. Global Business Management Consultants The Center for Excellence is primarily supported by Business Management Consultants, an international firm specializing in project management training and services. Our training associates hold or have held senior management and executive positions in companies ranging from startups to the Fortune 50. PM-Greece The oldest non-profit scientific project management association in Greece, and the Greek member of IPMA, is one of our major training associates.

17 We established the first Center of Excellence in Project Management in Greece in 2003 with the mission of raising business performance by championing Project Management. Getting back to basics and adopting a simple, user-friendly project management methodology has been the backbone of our project management training excellence even since. In the decade that followed, we trained more than 2000 managers and organized over a hundred project management seminars, workshops, conferences and other events. our in-house solutions We can assist you in the following areas: Project Management deployment Establish new project management systems and integrate them into current organizational structures. Executive mentoring and project coaching Receive back-up support in helping the organization to implement project management systems our open courses - core training curriculum The Art of Project Management The Art of Project Management for IT/IS Projects Project Management Fundamentals (in Greek) Explore MSP 2010 Contracts & Procurement Management in Projects (in Greek) PMP Prep Course Project Management health check, audits and project recovery Project Management maturity assessment Project Management training and certification Focus your staff s training on specific project management effectiveness needs and certify them with either PMP, IPMA System or Prince2. what s new Check our new courses on Business Analysis to further enhance your project management and requirements management skills See page 32

18 core training curriculum The Art of Project Management MARCH OCTOBER (24 hours) This is a highly interactive workshop for those who want a thorough review of project management tools and team management skills. The workshop goes beyond project management standards and methodologies and focuses on what works in practice. You will learn how to make good project plans, identify and manage project risks, monitor and control your project and communicate effectively across the team and to project stakeholders. who should attend This course is targeted at specialists just getting into project management, experienced project managers and technical specialists who wish to refresh their project management skills and at business and functional managers of all commercial and industry sectors. Course Leader: Anthony Eve, PMP, MAPM, P2 Practitioner Earn 24 PDUs CONTENT The Project Management Method The project-based company Management functions, roles, responsibilities, culture, values and client expectations Five basic project planning elements and behaviors Developing Work Breakdown Structures (WBS) Statement of Work (SOW) Project organizational structures, System Development Life Cycle Scheduling and budgeting GANTT charts, ADM/PDM/PERT techniques Critical Path Method Performance baselines and budgeting Allocating resources The Project Execution Plan Organization and staffing Responsibilities and network of alliances Leading without authority Project Offices and co-located teams Effects of culture on effectiveness Risk management techniques Project control techniques Reporting Closing a project Special leadership skills for managing project teams Communication planning This course can be adapted for the following industries: Pharmaceuticals, Telecoms, IT/IS, Construction, Engineering, Oil and Gas, Fast Moving Consumer Goods (FMCG), Banking, Services This course is also offered in Greek. See page 7

19 The Art of Project Management for IT/IS Projects core training curriculum may NOVEMBER (24 hours) This course will help you plan IT projects effectively. You will be able to define each phase of an IT project, develop realistic resource plans and produce reports so that your clients and teams know what stage the project is at along with any changes that have been agreed upon. You will feel more confident in motivating and empowering your team members, developing effective communications across teams and using simple, user friendly risk management tools. who should attend IT project managers, newly assigned IT project leaders, new product development managers, IT project team members, functional managers who deal with IT project managers and all those who support IT projects. Course Leader: Anthony Eve, PMP, MAPM, P2 Practitioner Earn 24 PDUs CONTENT Project management in IT and software development - why IT projects fail The role of the IT project manager Project planning: Tools and behaviors, project objectives and the client(s) Five basic project planning elements and behaviors Statement of Work (SOW) Structuring an IT Project with Work Breakdown Structure tools (WBS) System Development Life Cycle Developing realistic schedules Phases, tasks, dependencies, networks and constraints GANTT Charts, CPM and PERT Network techniques Allocating and balancing resources Budgeting, performance baselines The Project Execution Plan Organizing project teams Culture issues Roles and responsibilities of line and project management The Project leader/manager Leadership and team building Managing IT project team members Problem solving styles Risk management and contingencies Project control and monitoring techniques Reporting and Closing a project 17

20 core training curriculum Explore MS Project 2010 Offered every month check our web site for dates (8 hours) The course combines a review of the tools and techniques of project planning and control, with hands-on individual work using the software. Upon completion of this course, you will be able to confidently build and track project schedules with precision. You will work on your own PC to become familiar with menus, views and reports by inputting example project data. All solutions are provided by the instructor but discovered by the participants on their own. CONTENT What s new in MS Office Project 2010 Risk management techniques Planning a Project: WBS, PDM networks, Gantt Charts Tasks and resources Optimizing schedules Dealing with multiple projects Project monitoring and controls Tracking and evaluating performance Variances Reports who should attend Project managers, project schedulers and planners, program managers, PMO managers. Experience in project management is not mandatory, but it is strongly recommended. Course Leader: Gerasimos Kontaxis, MSP Certified Earn 8 PDUs Prerequisites We strongly recommend participating in one of our core project management courses in order to understand what data a project manager should look for before entering numbers and tasks into the software. However a person with limited project management experience could also attend MSP 2010, since all workshops include a brief brainstorming part which helps to justify data input according to project management principles.

21 Contracts and Procurement Management in Projects core training curriculum may (16 hours) CONTENT Participants will understand the role of the procurement function in their company and in projects and they will be able to minimize risk and avoid legal pitfalls and misunderstanding in contracts. They will manage conflicts and negotiate with more confidence. who should attend This course is targeted specifically at professionals in Sales, Engineering, Operations, Field Service, and IT, as well as the senior management population who wish to broaden their understanding of contracts management and the techniques to avoid disputes and legal problems. Course Leader: Nikolaos Samaras, PgDL, LPC Earn 16 PDUs Introduction to drafting contracts Structure and types of contracts Project assignment contracts Public works contracts, public supply contracts and public service contracts Evaluation criteria Price Cost of use Life cycle cost Drafting effective clauses Basic rules The three stages: incorporation, construction, compliance with existing law Late delivery clause From negotiation to contract Controlling the negotiation process Attempting to ensure our conditions prevail Cancellation clauses, amendments Legal issues Terms and conditions Breach of contract Choice of jurisdiction and choice of law Remedies Project planning and management Parties communication Exchange of information Monitoring progress Financing international agreements Collection arrangements Performance bonds Price, payment and delivery Payment schedule Delay in delivery INCOTERMS

22 certifications PMP Project Management Professional Project Management Institute (PMI ) PMI is a leader in setting project management standards. PMI s Project Management Body of Knowledge (PMBOK Guide 5th edition) is a rigorous and generic standard that can be used to ensure organizations from different industries have the basics in place. PMI s PMP is the widely recognized professional certification for project managers. How to earn your PMP How we may help you 1 Check eligibility requirements 3 Register for the exam Visit for further information. If you have previous project management experience or training and you are not sure if it fits PMI s eligibility criteria, you may contact us at project@ hau.gr or for more clarifications. 2 Prepare for the exam 4 Take the exam Our instructors support you through on-line services for every update on PMP exams as well as any assistance you may require up to the day of the test. You may retake our PMP Prep Course free of charge if you don t pass the PMP exam the first time. Attend the Art of Project Management (or, The Art of Project Management for IT/IS Projects), course and learn fundamental project management tools and techniques based on PMI s PM- BOK 5th edition. Gain 24 PDUs. Attend the PMP Prep Course: study thoroughly PMI s PMBOK, practice with several sample test questions, and gain 24 PDUs. Skim through PMBOK at least one time before attending this class. 5 Maintain certification We provide training worth of more than 40 PDUs every year.

23 PMP Certification Test Prep Course certifications may 22-24, october (24 hours) This course prepares participants to pass the PMP Certification exam by reminding them of what they know, filling them in on what they don t know, and putting everything into the appropriate context. In this course, participants develop a mental model for organizing and remembering the specific bits of information covered in the PMBOK Guide 5th Edition and the recommended references needed to pass the PMP exams. Participants will have multiple opportunities to test the application of their knowledge through exposure in a simulated examination environment to over 1000 sample questions. CONTENT The project management framework context and processes Initiating processes Core and facilitating project planning processes Core project executing processes and facilitation Core and facilitating project control processes Closing processes Preparing for the Exam: logistics, test - taking hints who should attend This course is designed for project managers and team leaders who are preparing for the PMP certification exam. Other project personnel and functional managers who work with projects will benefit from a better understanding of how their functional responsibilities fit into the total project management task. Prerequisites Participants must be familiar with the basic elements of work breakdown structures, activity network diagrams, activity duration estimating, cost estimating, contracting, leadership, team development, quality management, risk, earned value management, and organizational structures for projects. Course Leaders: Anthony Eve, PMP, MAPM, P2 Practitioner George Merguerian, PMP Dr. Dave Adkins, PE, PMP Earn 24 PDUs 21

24 certifications NEW EXTRA resources for our PMP Prep Course participants PM Test online tm New self-study system at no extra charge plus 11 PDUs We offer the PMTestOnline TM to our PMP Prep Course participants at no extra charge. PMTestOnline TM is an advanced self-study system which presents thousands of multiple-choise questions and information texts to help you master the PMBOK Guide 5th Edition and pass the test. Using sophisticated artificial intelligence, PMTestOnline platform becomes acquainted with your knowledge, pace and speed, providing you with a smoother learning experience. It s like having your own personal tutor. You will only need an internet connection - no software installation or download is required. And the best news is: if you attend our PMP Prep course you get it for free plus 11 PDUs. PMTestOnline TM is exclusively offered by our partners, Global Business Management Consultants to HAU CoE participants free of charge. one on one pmp prep course Your personal tutor: instructor-lead e-learning solutions Need a more personalized e-learning solution before you take the test? Our PMP Prep-One on One solutions offers you 2 hour-long live conversations with our PMP Prep special instructor via your PC on a PMBOK knowledge area of your choice. PMP Prep-One on One Solutions are 2 hour live sessions which you may use for a period of two weeks. Each solution corresponds to a specific knowledge area of PMBOK. Our PMP Prep course participants will get their first PMP Prep- One on One session for free and will receive a discount of 50 Euros on the standard price of this service for additional sessions.

25 PRINCE2 Practitioners Certification certifications PRINCE2 PRINCE, which stands for Projects in Controlled Environments, is a project management method covering the organization, management and control of projects. PRINCE was first developed in 1989 by the Central Computer and Telecommunications Agency (CCTA), now part of the Office of Government Commerce (OGC) as a UK Government standard for IT project management. PRINCE2 is a qualification of the APMG-International, UK. PRINCE2 : is a structured method providing organizations with a standard approach to the management of project controls the use of resources and the ability to manage business and project risk more effectively provides for regular reviews of progress against the plan and against the business case provides flexible decision points, automatic management control of any deviations from the plan, the involvement of management and stakeholders at the right time and place during the project provides excellent communication channels. Eligibility requirements In order to become a Certified Prince2 professional, one must pass the Foundation and Practitioners examinations. There are no other eligibility requirements. The Foundation Certificate The Foundation Certificate is awarded upon the successful completion of an examination comprising 75 multiple choice questions. The Foundation Certificate must be achieved prior to the Practitioners Certificate. The Practitioners Certificate The Practitioners Certificate is awarded upon the successful completion of an examination comprising 3 essay type questions. PRINCE2 Practitioners Prep Course & Examinations may 5-9 (40 hours) The course prepares you for the examinations of the Foundation and the Practitioners Certificates, and it contains both tests, pre-work and P2 manual. Our Course Leader: Mr. Alan Wade, PMP, P2 Practitioner is a certified instructor of the APM Group. Earn 40 PDUs PRINCE2 is a Registered Trade Mark of the Office of Government Commerce in the UK and other countries.

26 certifications The IPMA 4 Level certification system The IPMA Certification is a competency-based certification system which provides for greater confidence that the person can perform the roles assigned at a given level. As opposed to a knowledge-based certification, the IPMA certification system measures the ability to perform. International Project Management Association (IPMA) IPMA operates as the international network of national project management associations, currently representing 55 national members. PM- Greece, a non-profit organization and IPMA s Greek National Member Association, is administering, the IPMA 4 level (A,B,C & D) certification system in Greece. Today there are more than IPMA certified Professionals in over 50 countries. IPMA certification targets professionals who move beyond the knowledge-based credentials, focus on competency based qualifications and who want to obtain a certification that corresponds to their level of experience.

27 The IPMA Level D Preparation Course certifications Available upon request (24 hours) We offer a 24 hour preparation course for the IPMA Level D candidates in association with IPMA D Certified professional trainers. The course consists of lectures, exercises, mock tests, real time examination tests and many tips based on past certification exam experience. Special attention is given to enhancing the application capabilities of the participants in real-world situations. By attending this course you will feel confident that you have mastered the 3 competence areas of ICB, studying all technical, behavioral and contextual elements. You will spend considerable time on both Part A and Part B of the test, practicing on many sample questions and case study simulations. The course is offered in Greek, however all material and mock up tests are in English. The course provides guidance in all aspects of the ICB and logistics information on how to fill in self-evaluation forms and the application form. CONTENT Introduction to the IPMA Certification System Basic principles and processes Compliance with the Greek Regulatory Project Management Framework Project management corporate requirements for ESPA Introduction and review of the Project Management Baseline Contextual competences Technical competences Earned value methodology Behavioral competences Sample case study Self-assessment and project report Simulation Part A - Sample multiple-choice test questions Simulation Part B - Case study who should attend The course is targeted at project managers, project owners and project team members, across all industries, who wish to sit for the IPMA Level D examination. Working experience is not mandatory, but it is recommended. Earn 24 PDUs 25