2. Working with Teams

2. Working with Teams Γενικές Πληροθορίες Πού απεσθύνεηε Απεσθύνεηαι ζε ιδιοκηήηες, ζηελέτη και επαγγελμαηίες ηοσ κλάδοσ όπως και ζηον ενημερωμένο και δραζηήριο θοιηηηή Τοσριζηικών & Ξενοδοτειακών ζποσδών. Το Σεμινάριο διαρκεί δσο (2) ημέρες. Προζθέρεηαι και ζε ελληνόθωνο πρόγραμμα. Περιγραθή Πού απεσθύνεηε Η ενόηηηα ασηή καλύπηει ηα παρακάηω ηέζζερα (4) ζσνδσαζηικά Σεμινάρια με ζηότο ηην βεληίωζη ηης λειηοσργίας ηης Ομάδας - Σηελετών και Προζωπικού - ηης Ξενοδοτειακής Μονάδας. 1 2.1 Leading a Team 2.2 Leading and Motivating 2.3 Keeping Teams on Target 2.4 Working with a Virtual Team Διδαζκόμενη Ύλη Περιετόμενα Εκπαίδεσζης 2.1 WORKING WITH TEAMS Leading a Team >> Management gurus agree: teams can do wonderful things and we need more of them. But just how do you get one and running. This topic helps you find the right mix of skill and personality in forming a team and tells you how to foster collaborative work Team Building: An Overview Understanding How Teams Work Establishing a Team Becoming an Effective Team Leader Handling Problems Evaluating Performance

Starting a Team Leading an Effective Team Selecting Team Members Building Team Performance Worksheet for Forming a Team Checklist for Evaluation Whether a Group is a Team Checklist Assessing a Team s Performance Checklist for Assessing your Team s Work Checklist for Evaluating Yourself as a Team Leader Role Classification Worksheet choice questions to help you identify your baseline knowledge of Leading a Team. 2 2.2 WORKING WITH TEAMS Leading and Motivating >> The command-and-control techniques of the previous generation are increasingly ineffective. Instead, today s business leaders need to be alert, agile, enterprising, and skilled in the art of diplomacy. This topic shows you how to build a vision and align stakeholders with it, and how to regulate the organizational temperature so that employees are motivated to do their best. The Challenge of Contemporary Leadership The Tensions Leaders Must Balance Characteristics of Effective Leaders Accepting the Assignment with Open Eyes Distinguishing the Challenges Crafting a Vision That Enlists Support Scouring the Terrain for Resources

Keeping Your Staff and Allies Motivated The Personal Side of Leadership Steps for Gathering Resources Formulating a Vision Creating Forward Momentum Self Evaluation: Characteristics of Effective Leadership Establishing Credibility and Building a Holding Environment Worksheet for Crafting and Maintaining Your Vision Worksheet for Monitoring and Balancing Conflict Keeping Staff and Allies Motivated Establishing Your Credibility Motivating Others Developing the Leadership Skills of Subordinates Self-Care choice questions to help you see what you ve learned and identify areas that you might want to explore further. 3 2.3 WORKING WITH TEAMS Keeping Teams on Target >> Just because your team is up and running doesn t mean that you can put it on auto-pilot: your sensitivity and foresight will be crucial to preventing the team from running aground. This topic examines problems that frequently throw a team off course and offers concrete advice for getting things back on track. Improving Communication Among Team Members Reinvigorating Commitment to the Team Promoting Interdependence Tap into Senior Management s Vision

Evaluating Your Team Steps for Keeping Meetings on the Right Track Revisiting Performance Goals Reinvigorating Commitment Communication Fostering a Team Identity Keeping Virtual Teams Focused How Well Are You Encouraging Team Talk? Could Your Team Meetings be Better Organized? Working through a disagreement Promoting Team interdependence Are you Resisting Healthy Conflict Team Audit: How Are We Doing? choice questions to help you see what you ve learned and identify areas that you might want to explore further. 4 2.4 WORKING WITH TEAMS Working with a Virtual Team >> A virtual team s separation in time and distance alters group dynamics, but it doesn t have to mean that productivity suffers. This topic offers concrete suggestions for forming virtual teams, assessing their technology and communication needs, keeping virtual projects on track, and ensuring that virtual teams produce high-quality work. What Is a Virtual Team? The Benefits and Challenges of a Virtual Team Defining the Vision and Goals Staying Organized Building a Community When People Are Not in the Same Place Coaching the Team You Can t See Planning Your Technology Using Basic Technology Live Meetings

Putting Together a Virtual Team Building a Virtual Community Laying a Technology Foundation Managing in a Virtual Environment Creating a Lending Library Maintaining Version Control Test Contact Information Virtual Team Roles and Responsibilities Technology Assessment and Plan Set-Up Check List Virtual Team Work Plan Standard Time Zones of the World Writing E-Mail Leaving Voice Mail Running Conference Calls Sending Faxes Holding Video Conferences Establishing and Using a Project Web Site Using Groupware Deciding Which Media to Use choice questions to help you see what you ve learned and identify areas that you might want to explore further. 5