Office Management Programme

Office Management Programme Recognized by the Institute of Leadership & Management, UK CONICON LTD P.O.Box: 53300, 3301 Limassol Phone: 25749370 Fax: 25749371 E-mail: conicon@logos.cy.net Website: http://www.conicon.com

OF 3 Approved by the Institute of Leadership and Management, UK The Programme: This is an intensive programme recognized by ilm, that concentrates on developing the skills and techniques you need to run an Office effectively and at the same time equip you with the ability to manage yourself and others. The programme is designed to enhance your existing skills with modern and state of the art competences and know how in order to build up your confidence, to create a dynamic and efficient office working environment while influencing systems and people to work effectively together to achieve the desired results. Status and Recognition of Programme The programme is recognized by the Institute of Leadership and Management (ilm), UK. Ilm, is a professional body, part of City & Guilds, the biggest and most known Organization in awarding Vocational, Management and Leadership Qualifications Worldwide. Upon successful completion of the programme, the candidates can register as Members to ilm thus enabling them to advance their membership status as they climb the management ladder. The programme is structured in 8, 3-hours modules covered in four (4) training days. The topic / title and content of each module are described below. Programme Structure and Content OM1. Office Management Defining Office Management Role Office Management Function Office Management Responsibilities Personal Development Plan OM2. Office Administration Smoothing the operation Managing Paper Flow Office Ergonomics Safety and the Working Environment Office Ethics and Politics OM 3. Digital Office Digital Tools Electronic Filing Minutes of Meetings Time Sheets Electronic Calendar How to automate simple tasks The webpage Social Media OM4. Effective Planning and Organizing How to plan step by step Action Planning Prioritizing Project Management Problem solving and decision making Calculating resources needed The Art of Time Management and Delegation 3hours

OF 3 OM5. Leadership Influencing Across the Organization The 7 Habits of Effective Office Managers Managing Change Interviewing Skills OM6. Effective Written & Spoken Communication Written Communication Correspondence Report writing Taking notes Non verbal Communication Listening Skills Body language OM7. Dealing with Yourself and Others Dealing with pressure, stress, anger Gender Communication Dealing with conflict Dealing with difficult situations / people, emotions OM8. Understanding & Controlling Finances Understanding the Financial Terminology How to prepare a budget How to control a budget How to defend a budget What you will Learn and Gain During the four (4) intensive training days you will learn: The crucial role of an Office Manager What effective Office Administration includes How to take advantage and use modern digital office technology The essential skills and techniques for planning, organizing and controlling work and managing time How to develop yourself into a Leader in the Office How to communicate effectively How to handle pressure, stress, anger and deal with conflict situations and difficult people in an effective manner. The essentials of financial matters and budgeting Advantage of the Programme Practical, flexible, intensive International recognition through the Institute of Leadership and Management, UK Low cost / investment

OF 3 Successful Completion of the Programme includes: Participation in all 4 training days Participation in all classroom exercises and activities Passing of final exam. The final exam consists of a test paper at the end of each training day. Upon successful completion of the Programme, the candidate will be awarded a Certificate issued by the Institute of Leadership and Management, UK. Participant / Candidate Profile: The programme is designed for acting Office Managers, Office Administrators, Experience Secretaries and Personal Assistants who wish to advance their career to Office Management Programme Cost / Investment Value: 800 + VAT per Participant Subsidy: 220 Net Value: 580 + VAT per Participant Further discount is granted to groups of three + (3)+ from the same Organization and unemployed Participants. The programme cost / investment is includes: Registration fee to the Institute of Leadership and Management, UK Participation in 4 training days including coffee breaks and lunch All classroom notes, materials, handouts Final examination assessment

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