ΕΛΛΗΝΙΚΗ ΔΗΜΟΚΡΑΤΙΑ Ανώτατο Εκπαιδευτικό Ίδρυμα Πειραιά Τεχνολογικού Τομέα Αγγλική Τουριστική Ορολογία Ενότητα 10: Exercises Κουτσογιάννη Ευαγγελία Τμήμα Διοίκηση Επιχειρήσεων
Άδειες Χρήσης Το παρόν εκπαιδευτικό υλικό υπόκειται σε άδειες χρήσης Creative Commons. Για εκπαιδευτικό υλικό, όπως εικόνες, που υπόκειται σε άλλου τύπου άδειας χρήσης, η άδεια χρήσης αναφέρεται ρητώς. 2
Χρηματοδότηση Το παρόν εκπαιδευτικό υλικό έχει αναπτυχθεί στα πλαίσια του εκπαιδευτικού έργου του διδάσκοντα. Το έργο «Ανοικτά Ακαδημαϊκά Μαθήματα στο Ανώτατο Εκπαιδευτικό Ίδρυμα Πειραιά Τεχνολογικού Τομέα» έχει χρηματοδοτήσει μόνο τη αναδιαμόρφωση του εκπαιδευτικού υλικού. Το έργο υλοποιείται στο πλαίσιο του Επιχειρησιακού Προγράμματος «Εκπαίδευση και Δια Βίου Μάθηση» και συγχρηματοδοτείται από την Ευρωπαϊκή Ένωση (Ευρωπαϊκό Κοινωνικό Ταμείο) και από εθνικούς πόρους. 3
Σκοποί Ενότητας In this section you will Learn the sectors of the tourism industry and the employment opportunities it offers; Acquire career skills related to job interviews and the letter of application for a job; Learn to explain guided tour itineraries 4
Περιεχόμενα Ενότητας Exercise 1 Exercise 2 The interview Exercise 3 Exercise 4 5
Careers in tourism 1 6
Exercise 1 Vocabulary List the jobs under the appropriate sector. 7
Exercise 2 (1) Vocabulary: The letter of application for a job Click on the appropriate word or phrase to complete the letter. I would like to be (considered/examined) for the for the post of Travel Agent as per your advertisement on the careers.com website. I am confident that my experience in the travel industry, my qualifications and professionalism as well as my personal attitude will make me a(n) (prospect/asset) to the success of your company. I am currently working for Zeus Travel Agents and I have made numerous contributions to them as well as previous (employees/employers). I possess extensive knowledge of travel industry (skills/practices) including selling holidays and related services, liaising with tour operators, marketing and also advising holiday makers on visas and foreign (departures/destinations). 8
Exercise 2 (2) I (hold/attend) a degree in Tourism Management from the Piraeus University of Applied Sciences and I have excellent IT skills. I speak Greek it is my native language-, English and Spanish. I believe I meet (all the essential criteria/ your description) of the position and I would welcome the opportunity to (attend/give) an interview. If you should require additional information, please do not hesitate to contact me. Thank you (in advance/again) for your consideration. I look forward to (your news/ hearing from you) soon. 9
The interview Once you have been selected for a job interview, it's important to prepare properly. That means practicing responses for the typical interview questions you will be asked: Q1 What do you think are your strengths? Q2 What do you think are your weaknesses? Q3 Why do you want to work for us? Q4 What exactly did you do in your last job? Q5 Why are you leaving your present job? 10
Exercise 3 (1) Comprehension Match each answer with one of the questions (Q1-Q5) 1. I used to wait until the last minute to set appointments for the coming week, but I realized that scheduling in advance makes much more sense. (Q2) 2. I pride myself on my customer service skills and my ability to resolve what could be difficult situations. With five years of experience as a customer service associate, I have learned to effectively understand and resolve customer issues.(q1) 11
Exercise 3 (2) Comprehension Match each answer with one of the questions (Q1-Q5) 1. I don t have room to grow with my previous employer and I'm ready to move on to a new challenge. (Q5) 2. I want this job because it seems tailored to my competencies, which include sales and marketing. Additionally, the team I would work with looks terrific. (Q3) 3. My responsibilities included answering customer requests via phone and email, updating and adjusting their accounts, all while upholding our standard of excellent customer service. (Q4) 12
Exercise 4 (1) Expressions In the text, a tourist guide explains a tour in Athens. Fill in the gaps with the phrases: a couple of hours, of historical interest, find ourselves, take in the view, to take this opportunity, is expected to take, will be heading Before we start the tour, I would like to take this opportunity to tell you about our route. We will be visiting most of the main places of historical interest in the city, and will start with one of a handful of places in the world that is so well known, the Acropolis. The Acropolis does not disappoint. It is as beautiful as its photographs but it is infuriatingly crowded. What you want there is time -- time to watch the Parthenon's columns; time to stand on the Belvedere and take in the view over Athens, and pictures of course; time to think of all those who have been here before you. 13
Exercise 4 (2) After that, we will be visiting the glass-and-concrete façade of this 21,000-square-meter startlingly modern museum of the Acropolis. It will take us a couple of hours and I m afraid you will be pretty exhausted after that, so we will be heading into the Plaka to enjoy souvlaki and beer in a taverna. You can stroll Plaka s picturesque streets and buy souvenirs or if you don t lack the energy we can run up the slope of Acropolis and find ourselves in Anafiotica- an old neighborhood- and have a cup of coffee. Finally, in the afternoon, we ll be visiting the Ancient Agora, the Roman Agora, the Tower of Winds and the Temple of Olympian Zeus. The tour is expected to take seven hours, so we will be back here by about five o clock. 14
Τέλος Ενότητας