Executive Speakers Paolo Maraziti Applications Director Customer Experience Solutions, Oracle Europe, Middle East and Africa As Senior Director of CX Applications, Paolo Maraziti is responsible for executing business strategy for Oracle s Customer Experience Solutions in EMEA, as well as for bringing them to market in the region. He brings Oracle s CX product strategies to life with campaigns that generate a strong customer pipeline and develop new revenue opportunities. In his time at Oracle, Paolo has developed and rolled out a Journey Mapping initiative that has brought a consultative selling approach to CX. He has also engineered and developed industry-specific solutions for the Consumer Goods market that have led to partnerships with multiple reputable clients. Paolo joined Oracle in 2006 to lead the Consumer Good Business Unit in EMEA before joining the CX applications team as a specialist in on premise solutions. He took up his current role with the company in June 2013. Before joining Oracle, Paolo was a Global Client Manager at Hewlett Packard, where he led Applications Development and Maintenance contracts in the supply chain for one of the company s lead accounts. Prior to that, Paolo worked in Logistics and IT at Procter and Gamble. Paolo earned his Masters of Science in Mechanical Engineering from the University of Salerno in Italy. He has father of twins, is fond of dogs, has lived in three different countries, is an avid bass player, and enjoys sailing. Loukas Deligiannakis Solution Consulting Director, Oracle Central and East Europe Loukas Deligiannakis is the Solution Consulting Director for Oracle Applications in Central East Europe. In the past 3 years Loukas led the transformation of Oracle s Application Presales team to the Cloud and is now leading a team of CX, ERPM and HCM Cloud Application Managers with a total of 25 Solution Consultants across CEE. Loukas holds a B.Sc. from U.M.I.S.T, Manchester, an M.Sc. from University of London, an MBA from the European Management School of Surrey and has spent his past 23 years providing Software Solutions in major Enterprises across industries. Dimitrios Michalaros Accenture Technology Executive Oracle Practice Dimitrios Michalaros is an Accenture Technology Executive of the Oracle Practice leading the delivery of Oracle large-scale solutions to the CRM area of Telco clients. He graduated in Electronic & Electrical Engineering at University of Birmingham (UK) and holds an MSc on the area of Telecommunications Oracle Expert Michal Wypych Applications Technology Architect, Oracle Michal Wypych is Applications Technology Architect at Oracle. He is responsible for creating a clear path to the Cloud and holistic solution architecture for customers across Europe, Middle East, Russia and Africa. Michal has more than 13 years of experience in IT business solutions. He has been working in IBM as SAP consultant and participated in various SAP implementations in Poland.
Guest Speakers Markos Fragoulopoulos President, Hellenic Institute of Marketing (EIM), Member of the board, European Marketing Confederation (EMC), Deputy General Marketing and Sales Manager, Interamerican Group Markos Fragoulopoulos is a graduate of Athens University of Economics and Business and also holds graduate degrees from the same university (Executive MBA) and from INSEAD (Achmea High Potentials MBA). He has participated in numerous seminars and workshops in Greece, Europe and the US, on various issues such as Leadership, Marketing, Innovation, Digital Marketing and Sales. He worked for many years (1990-2003) at Intertrust, a Mutual Fund Management Company, in various positions with most recent that of the Managing Director. He works in Interamerican, which is a member of the Dutch Group, Achmea since 2003, and he is now, Deputy General Manager Marketing & Sales of Interamerican group and Vice President of Interamerican Finance. Also, he is the President of the Hellenic Institute of Marketing (EIM) and member of the Board of Directors of the European Marketing Confederation (EMC). Nikos Apostolopoulos Sales & Contact Center Director, OPAP S.A. Με την ανάληψη των καθηκόντων του στον ΟΠΑΠ, έθεσε ως βασική προτεραιότητα, τη δημιουργία από την αρχή, δομών εξυπηρέτησης πελατών και υποστήριξης συνεργατών που μέχρι τότε δεν υπήρχαν. Ξεκάθαρη στόχευση και όραμα του ήταν η παροχή άριστης εμπειρίας εξυπηρέτησης. Έχτισε άμεσα την ομάδα προσελκύοντας έμπειρα στελέχη από την αγορά, έθεσε σε εφαρμογή διαδικασίες εξυπηρέτησης, δρομολόγησε συνεργασίες που εξασφάλισαν την ομαλή λειτουργία του Κέντρου, εκμεταλλεύτηκε τεχνολογικές καινοτομίες και βελτίωσε το σημαντικά το περιβάλλον εργασίας. Οι διεργασίες αυτές ήταν απολύτως απαραίτητες για την στήριξη του Οράματος 2020 για τη δημιουργία μιας εταιρίας παγκόσμιας κλάσης στους τομείς της ψυχαγωγίας και των τυχερών παιχνιδιών. Επίσης, εργάστηκε επί σειρά ετών στην Vodafone Ελλάδας, αναλαμβάνοντας θέσεις ευθύνης στις διευθύνσεις πωλήσεων και εξυπηρέτησης εταιρικών πελατών. Οι πρωτοβουλίες του και οι καινοτόμες δράσεις του, βραβεύτηκαν επανειλημμένα από το ΕΙΕΠ στα πλαίσια του θεσμού των Εθνικών Βραβείων Εξυπηρέτησης Πελατών (Best Contact Center 2010 & 2012, Manager of The Year 2012). Το βασικό αντικείμενο των σπουδών του ήταν στη Διοίκηση Επιχειρήσεων στο Τεχνολογικό Εκπαιδευτικό Ίδρυμα Πειραιά και στο τμήμα Οικονομίας & Διοίκησης του Πανεπιστημίου Αθηνών. Γεννήθηκε στην Αθήνα το 1972, είναι παντρεμένος και έχει δύο παιδιά, τον Φίλιππο και την Δανάη. Spyros Louros Digital Transformation & New Business Development Director, OTE-Cosmote He started his career over 20 years ago in the area of FMCG. He served several senior Marketing and Sales positions in, Greek and Multinational companies, in the areas of FMCG, Retail και Telecom, among which Colgate Palmolive, Sara Lee, Multirama and Getitnow.gr. Mr. Louros joined OTE Group in 2010, first as Marketing Director OTE and then as Marketing Communication & E-Business Director OTE-Cosmote. Currently he holds the position of Digital & New Business Development Director OTE-Cosmote He has studied Production Engineering & Management in the Technical University of Crete, Greece and also holds an MBA from the Aston Business School, UK. He is married and has 2 sons.
Andreas Evangelatos Department of Marketing & Communication, Athens University of Economics and Business Ο Ανδρέας Ευαγγελάτος είναι στέλεχος του Εργαστηρίου Επιχειρησιακής Επικοινωνίας του Τμήματος Μάρκετινγκ και Επικοινωνίας του Οικονομικού Πανεπιστημίου Αθηνών. Είναι απόφοιτος του Μαθηματικού τμήματος του Εθνικού & Καποδιστριακού Πανεπιστημίου Αθηνών (ΕΚΠΑ), με μεταπτυχιακές σπουδές στο μάρκετινγκ και την επικοινωνία στο Οικονομικό Πανεπιστήμιο Αθηνών. Έχει δημοσιεύσει άρθρα σε πρακτικά διεθνών συνεδρίων, έχει κάνει ανακοινώσεις σε διεθνή συνέδρια με κρίση, καθώς και σε κλαδικές-επαγγελματικές ημερίδες, σε θέματα επικοινωνίας με έμφαση (α) στην εκπαίδευση και την εκπαιδευτική τεχνολογία (β) την χρήση της τεχνολογίας στο μάρκετινγκ και (γ) στην συμπεριφορά καταναλωτών στην αγορά υγείας (σχέση ιατρού-ασθενούς και σχέση φαρμακοποιούασθενούς). Έχει σημαντική διδακτική δραστηριότητα σε στελέχη εταιρειών και οργανισμών, και επίσης έχει αναπτύξει σημαντική συμβουλευτική δράση, κυρίως σε διεξαγωγή ερευνών και σχεδιασμό και υλοποίηση ερευνητικών αναπτυξιακών έργων και εκπαιδεύσεις στελεχών, συνεργαζόμενος με εταιρείες τεχνολογίας και πληροφορικής (erational SA, DATABANK SA, FOCUS-BARI, PLAISIO, OTE, κλπ.) με φαρμακευτικές εταιρείες (Dade Behring Hellas [νυν Siemens], Pharmathen, Pharmanel, ROCHE, ABBVIE, κλπ.), και με φαρμακαποθήκες (ΠΡΟΣΥΦΑΠΕ, ΠΕΙΦΑΣΥΝ, ΟΣΦΕ, κλπ.) αλλά και σε αλυσίδες λιανικής (ΑΒ Βασιλόπουλος, METRO AEBE, κλπ.). Dimitris Logothetic Commercial Director, Public Ο Δημήτρης Λογοθέτης είναι πτυχιούχος Οικονομικών Επιστημών από το Πανεπιστήμιο Αθηνών και κάτοχος MSc στα Logistics και στη Διαχείριση Εφοδιαστικής Αλυσίδας από το Cranfield University (UK). Επίσης, διαθέτει MBA από το ALBA Graduate Business School. Ξεκίνησε την καριέρα του το 2001 από την εταιρεία HAYS Logistics S.A. ως Activity Manager ενώ το 2003 μετακινήθηκε στην Foodlink S.A. όπου έως το 2010 διετέλεσε Sales and Operations Manager της εταιρείας. Τον Φεβρουάριο του 2010 ξεκίνησε η συνεργασία του με την εταιρεία Retail World αναλαμβάνοντας αρχικά καθήκοντα Operations Director για τα ηλεκτρονικά καταστήματα Getitnow.gr και Meandhome.gr. Από το 2012 έως σήμερα κατέχει στα Public τη θέση του Group Operations Director. Girgos Apostolakis General Manager, Integrated Enterprise Solutions, Singular Logic O Γιώργος Αποστολάκης είναι ο Γενικός Διευθυντής του Integrated Enterprise Solutions Division. Έχει να επιδείξει μια μακρά και επιτυχημένη πορεία στον χώρο Ολοκλήρωσης Πληροφοριακών Συστημάτων, με πάνω από 10 χρόνια εμπειρία σε θέματα στρατηγικού σχεδιασμού και στη διαχείριση μεγάλων και σύνθετων έργων πληροφορικής τόσο στο Δημόσιο όσο και στον Ιδιωτικό Τομέα. Στο παρελθόν, κατείχε με επιτυχία αντίστοιχες θέσεις στην Intrasoft. Ο Γιώργος είναι κάτοχος πτυχίου B.Sc. σε Computer Science από το Πανεπιστήμιο Queen Mary του Λονδίνου, καθώς και μεταπτυχιακού τίτλου M.Sc. σε Advanced Computing από το King's College του Λονδίνου. Alexandra Eleftheriou President, Hellenic Institute of Human Resources Management (EIMAD), Chief People Officer, Printec Group Alexandra Eleftheriou joined Printec Group in 2013 as the Chief People Officer and has overall responsibility for the Group's people strategy, programs and initiatives- including organization design and development, leadership and talent development, employee engagement, and total rewards. Her multinational career in HR consulting and management includes companies such as Hay Group in SEE and Inbucon in the UK. She joined Printec from Aon Hewitt, where she set up and led the Talent & Organization Consulting business and delivered numerous HR projects to support her clients organization transformation or performance improvement initiatives. Alexandra is President of Board of the Hellenic Institute of Human Resources Management (EIMAD) and Member of the Board of the Hellenic Management Association (EEDE). She is also a Professional Certified Coach PCC, by the International Coach Federation, and served as the founding president (2010-2104) of the Hellenic Coaching Association, HCA/ EMCC Greece. She holds a BA Joint Honours in Administration & Psychology from the University of Strathclyde and an MSc in Organizational Psychology from the University of Manchester.
Nancy Papalexandris Em. Professor in Human Resource Management, Athens University of Economics and Business Nancy Papalexandris is Em. Professor of Human Resource Management and Academic Coordinator of the MSc Programme in Human Resource Management of the Athens University of Economics and Business. She has served as Vice-Rector for Academic Affairs and Personnel of her University. She is President of the Greek Association of Women University Professors George Christodoulides Human Resources Director, Baker Tilly in South East Europe See him at the: Modern HCM Experience track George Christodoulides is the Human Resources Director of Baker Tilly in South East Europe, responsible for the firm s HR Functions in Cyprus, Greece, Romania, Bulgaria and Moldova. He is also the creator and Managing Director of Baker Tilly s Human Cell Consulting Services. George has 25 years of experience in the Human Resources field. He has served as the HR Manager of the Bank of Cyprus in Greece as well as the HR General Manager for the Bank of Cyprus Group. He has extensive experience in the whole range of the HR Functions and Practices, including Employee Relations and Engagement, Performance and Talent Management, Training and Development, Cultural Change, Executive Coaching. Natia Pierides Head Performance Management and Staffing and Head Training and Development, Personnel Services Department, Cyprus Telecommunications Authority (CYTA) Natia Pierides is Head Performance Management and Staffing and Head (by assignment) Training and Development, Personnel Services Department, Cyprus Telecommunications Authority (CYTA). She has also served as Head Sales Strategy and Development, Customer Services, CYTA. She is Member of the Cyprus Human Resource Management Association and Member of the Institute of Personnel Management, UK. Eleni Vythoulka Senior Manager, Talent Management, Group HR & Organizational Learning, Piraeus Bank Group A Talent Management professional with more than 16 years of experience in the Banking sector, currently accountable for PBG s Talent Strategy. Holding an MSc Organizational Psychology and dedicated to address human factors affecting organizational performance and culture. Passionate about identifying and deploying talent, contributes on people management, leadership development, business strategy and operational efficacy. Self-motivated with the ability το adapt readily to new challenges. Was in charge of functional areas such as Recruitment & Selection, Training and Development, Performance Management and as HR Business Partner in business sectors. Nikos Tsabourakis Managing Director of Athens Technology Center (ATC) See him at the: Modern HCM Experience track Nikos Tsabourakis, a Ph.D. holder in Mechanical Engineering (London Imperial College), is the Managing Director of Athens Technology Center (ATC), an Oracle Gold Partner company. He oversees the company s strategic decisions regarding technology along with the development of national and global partnerships. His latest challenges relate to the variety of HCM solutions that ATC provides to private & public organizations for Learning, Recruitment, Certification Management, Talent Management, Virtual Classroom and Collaboration.
Christos Dallis Member of the board, Hellenic institute of Financial Management (EIOD),Human Resources Director, Director, Treasury Operations, National Bank of Greece Christos Dallis is Head of the Treasury Operations Division in National Bank of Greece. He holds this position since 2009 and he joined National Bank of Greece in 2005, as Executive Advisor in Group Risk Management. He holds board positions in National Securities S.A., NBG International Holdings B.V. and NBG Funding Ltd., NBG Group companies Prior to that, he was Regional Client Services Manager, Central & Eastern Europe at Temenos AG, the banking software company, where he worked for significant international Financial Institutions (ING, Credit Suisse, Nordea amongst others) managing large scale software implementations and enabling transformation programs. He holds a Diploma in Mechanical Engineering and Industrial Management from Aristotle University, Thessaloniki and an M. Sc. (Econs) in Operational Research and Information Systems form the London School of Economics, University of London. Since September 2016, he is a member of the Management Committee of the Hellenic Financial Management Institute of the Hellenic Management Association (HIFM-HMA). Panagiotis Avramidis Assistant Professor of Finance & Quantitative Methods, ALBA Graduate Business School Panagiotis Avramidis is Assistant Professor of Finance at the ALBA Graduate Business School at The American College of Greece. He holds a BSc degree in mathematics from the University of Athens and an MSc and a PhD degree in statistics from the London School of Economics. From 2007-2012 he hold the post of adjunct professor at the Graduate School of the American College of Greece. Currently, his research focuses in the area of empirical finance and particularly in the area of information asymmetry and the implications in intermediation, financial stability and managerial decision making. In the past, Dr. Avramidis held senior positions at Fitch Risk and at ICAP Group and from there he provided advisory services to Greek and international financial institutions on regulatory compliance, credit risk measurement and economic capital. Sofoklis Yiannacou ACCA, SVP & CFO Southeastern Europe & Greece, AB Βασιλόπουλος Delhaze Group Sofoklis Yiannacou was born in Athens and has also lived in Frankfurt, Germany for 4 years. He studied Financial and Banking Management in the University of Piraeus. He holds a Post-Graduate Degree in Accounting and Tax from the Athens University of Economics and Business and he is a Chartered Accountant and Fellow Member of the Association of Chartered Certified Accountants (ACCA). Sofoklis has worked for Geniki Bank of Greece (Dealing Room) during his studies. He then moved to KPMG (1996-2006) where he worked as a Manager in Risk Advisor Services. After KPMG, he worked for British American Tobacco (2006-2009) as Financial Accounting and Tax Manager and Marketing Finance Manager. Mr. Yiannacou was hired in 2009 in AB Vassilopoulos as a Finance Director. He was then promoted to AB Vassilopoulos as VP Finance and CFO and subsequently to SVP and CFO Southeastern Europe. He currently holds the position of Senior Vice President Finance & Chief Financial Officer for AB Vassilopoulos. He speaks 4 languages (Greek, English, German and French). He is a Greek native speaker, proficient in English and he also speaks French and German. He enjoys swimming and playing tennis. George Angelides ACA, Director, Finance Division, National Bank of Greece George Angelides is professionally qualified (FCA) with 20 year experience in the Banking and Advisory sectors. Since 2013 he is the Head of NBG Group Finance, responsible for the Bank s accounting and the Group s financial reporting and control. He joined NBG in 2007 as Head of Group Accounting Policies. His previous experience includes Corporate Finance and IFRS Technical Advisory services in PWC, where he advised clients on corporate transactions, valuations and IFRS implementation. George started his career at in the Operations Divisions of Bank of Cyprus (Greece) in 1997.
Panagiotis Dorovatas CFO, OTIS From the year 2002 I am working in Otis Elevator S.A. as CFO & CIO responsible for Otis Greece and Cyprus. In addition I am a member of BoD for both companies. Otis is a subsidiary of United Technology Corporation. My responsibilities include the leading of all Financial and IT functions and in addition the supervision of company Business Development strategy through acquisitions. Reporting to company MD and Otis EMEA South Region CFO and CIO my team achieved JDE implementation of JD Edwards ERP system in Greece and Cyprus, Formulation of Financial & IT practices and policies, Finance transformation as well timely and accurate forecasting and reporting, 25 service portfolio acquisitions (of which 2 stock acquisitions). Prior to Otis I have worked in IBM HELLAS S.A. for 9 years in various finance positions, in IBM South Europe S.P.A. located in Milan for 3 years as Project Manager of Financial Operations & Systems centralization and in Mercedes Benz Hellas S.A. I am holding a Bachelor degree in Economics from Athens University and I have attended many seminars in Managerial Accounting, Business Process Reengineering, Financial Management, Systems Analysis. Christos Kontellis General Manager Enterprise Solutions, Intrasoft International Christos Kontellis holds a B.Sc. in Mathematics and a Master's degree in Economics and Management of Telecommunication Networks from the University of Athens. He has broad experience in the systems integration business through several executive positions held throughout his career. His position is General Manager of the Enterprise Solutions Business Unit in Intrasoft International, where he holds the vertical responsibility for Sales, Marketing and Delivery of turn-key solutions to enterprise customers internationally and in Greece.