MOVE FORWARD MOVE FORWARD P R O F E S S I O N A L T R A I N I N G C A T A L O G U E

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1 MOVE FORWARD PROFESSIONAL TRAINING CAT ALOGUE 2016

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3 TABLE OF CONTENTS 3 MOVE FORWARD RISK MANAGEMENT WHAT OUR CLIENTS SAY ABOUT 4-5 US / STRATEGIC PARTNERS INFORMATION SECURITY, AUDIT, GOVERNANCE 6-11 YEARLY TRAINING PALN CISCO / APPLE / RED HAT / MICROSOFT HAU FACILITIES & INFRASTUCTURE E-LEARNING CUSTOMIZED SOLUTIONS EVENTS CENTER OF EXCELLENCE IN PROJECT MANAGEMENT 74 EU FUNDED PROGRAMS BUSINESS ANALYSIS HELLENIC AMERICAN COLLEGE LEADERSHIP HAEC Κε. ι.βι.μ EXPORT OUR CLIENTS BUSINESS ENGLISH & COMMUNICATION 84 REGISTRATION PROCEDURES Massalias 22, Athens, Tel.: , Fax: ,

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5 Move forward! Do you consider yourself a born manager? For many it d be the Greek dream no need to change or grow, no insecurity, no anxiety. But we are not living in a dream world. In the real world, the workplace is always changing. Managers who can t respond to these changes risk being left behind. Now is the time to take your career into your own hands. The only way to predict the future is to create it. And the best way to begin creating the future is to plan for it. He who fails to plan is planning to fail said Winston Churchill. Can you afford to fail? Decide on your short- and long-term career goals. Don t forget to include your ultimate personal goals. Write down the steps you ll take and the resources you ll need to meet these goals. Think of the soft or hard skills, experience, and knowledge you need in order to succeed in your plans. Then put your plan into action. Our training catalog has the resources you need to move forward step by step. I am confident that you will find a program, seminar or certification that will meet your training needs and reflects your career aspirations and goals for personal growth. Get inspired. Join us. Move forward! Vicky Branika Chief Operating Officer 3

6 WHAT OUR CLIENTS SAY ABOUT US I would recommend this seminar to the whole Greek banking sector! RISK MANAGER, NATIONAL BANK OF GREECE Premises are fine, course subject very interesting, not easy to find in Greek market CREDIT OFFICER, ALPHA BANK Learn the basic principles of loan restructuring. A must for the bankers! SENIOR ACCOUNT OFFICER, PIRAEUS BANK Very good and relevant to market needs ASSISTANT BRANCH MANAGER, PIRAEUS BANK It met my expectations. It was really helpful, and the theory and examples provided were very interesting and useful PERSONAL LOANS, NATIONAL BANK OF GREECE It was motivating and fun HR, SCA HYGIENE PRODUCTS Εξαιρετική η γνώση και η µεταδοτικότητα του εισηγητή SENIOR RESEARCH ASSOCIATE, NOVARTIS Θα το πρότεινα σε εργαζόµενους κάθε ειδικότητας ΜΗΧΑΝΙΚΟΣ ΣΧΕ ΙΑΣΜΟΥ ΠΡΟΪΟΝΤΩΝ, BIC VIOLEX Μου άρεσε ο εισηγητής, γεµάτος θετική ενέργεια PRODUCT DESIGN ENGINEER, BIC VIOLEX Πολύ ενδιαφέρον και πρακτικό. Άριστη διοργάνωση ΣΤΕΛΕΧΟΣ MARKETING, WIND HELLAS Very well organized course, outstanding lecturer, extremely helpful knowledge PROJECT MANAGEMENT ALPHA BANK Excellent instructor. Very good syllabus ADMINISTRATIVE OFFICER, OLYMPIC AIR 4

7 STRATEGIC PARTNERS International Institute of Business Analysis Registered Education Provider Project Management Institute Cisco Networking Academy International Import Export Institute Apple Authorised Training Centre Global Association of Risk Professionals Microsoft Partner - Silver Learning Information Systems Audit and Control Association European Computer Driving Licence Test of Legal English Skills Red Hat Academy 5

8 YEARLY TRAINING PLAN JANUARY - DECEMBER TOTAL TITLE 2016 MONTHS COST PAGE HOURS PROJECT MANAGEMENT Jan Feb Mar Apr May June July Sept Oct Nov Dec Hours Cost Page The Art of Project Management The Art of Project Management for IT/IS Projects Contracts & Procurement MAY Explore MS Project (Οffered every 3 months) PMP Prep Course PMI-ACP Prep Course Professional Scrum Master (PSM ) Prep Course PRINCE2 Prep Course and Examinations Offered as in-house solution IPMA D Prep Course Offered as in-house solution BUSINESS ANALYSIS Business Analysis Fundamentals & Techniques CBAP Prep Course LEADERSHIP Creating a growth mindset for your self as a leader & your team NEW! Offered as in-house solution 0-31 > Using the MBTITM tool for Self-Understanding & Empowerment Offered as in-house solution > Action Learning A Team Building Tool for Solving Problems Offered as in-house solution > 8 39

9 EXPORT Jan Feb Mar Apr May June July Sept Oct Nov Dec Hours Cost Page Certified Exporter BUSINESS ENGLISH AND COMMUNICATION English for International Business Communication TBA TBA Keep up to date Business English TBA TOLES Advanced Exam Prep Course Business Grammar Refresher RISK MANAGEMENT Basel III Accord Foundations of Financial Risk Financial Risk & Regulation Bank Analysis Corporate Debt Restructuring INFORMATION SECURITY, AUDIT, GOVERNANCE CISA Prep Course 29-2 NOV CISM Prep Course CRISC Prep Course MAR NOV CSX Fundamentals Workshops

10 YEARLY TRAINING PLAN JANUARY - DECEMBER 2016 CISCO NETWORKING ACADEMY PROGRAMS Jan Feb Mar Apr May June July Sept Oct Nov Dec Hours Cost Page CCNA TBA CCNP TBA CCNA Security TBA OPERATING SYSTEMS AND APPLICATIONS Apple 100 Introduction to Mac OS X TBA 8 64 Apple 101 OS X Support Essentials TBA Apple 201 OS X Server Essentials TBA Apple FCP 101 Final Cut Pro Level 1 TBA Red Hat Certified System Administrator TBA Red Hat Certified Engineer TBA MCSA (Microsoft Certified Solutions Associate) Windows Server 2012 TBA MCSE (Microsoft Certified Solutions Expert) Windows Server 2012 TBA ECDL Progress TBA ECDL Core TBA 75 67

11 E-LEARNING Jan Feb Mar Apr May June July Sept Oct Nov Dec Professional Writing ANY TIME What to Say When Things Go Wrong ANY TIME CONFERENCES Int l Athens Project Management Best Practices Training Forum JULY 73

12 ΣΕΜΙΝΑΡΙΑ ΣΤΑ ΕΛΛΗΝΙΚΑ IANOYAΡΙΟΣ - ΕΚΕΜΒΡΙΟΣ 2016 ΕΞΑΓΩΓΕΣ Ιαν. Φεβ. Μαρ. Απρ. Μαϊος Ιουν. Ιουλ. Σεπτ. Οκτ. Νοεµ. εκ. Ώρες Κόστος Σελίδα Εξαγωγές Αγροτικών Προϊόντων Εξαγωγές Οίνου και Αποσταγµάτων ΙΟΙΚΗΣΗ Κοινωνική Οικονοµία & Κοινωνική Επιχειρηµατικότητα NEW! Οικονοµική ιαχείριση για Βιωσιµότητα & Ανάπτυξη NEW! DIGITAL MARKETING 21 εως Certificate in Digital Marketing εως 26 Ανάλυση Αγοράς & ανταγωνισµού µε Online εργαλεία NEW! Growth Hacking NEW! TBA 23, SEO - Πρακτική προσέγγιση µε case studies NEW! TBA Conversion Rate Optimization NEW! TBA Social Media Content Optimization NEW! TBA 30 1,

13 ΕΠΙΚΟΙΝΩΝΙΑ Ιαν. Φεβ. Μαρ. Απρ. Μαϊος Ιουν. Ιουλ. Σεπτ. Οκτ. Νοεµ. εκ. Ώρες Κόστος Σελίδα Αποτελεσµατικές Παρουσιάσεις ΙΟΙΚΗΣΗ ΕΡΓΟΥ ιοίκηση Έργου: από το Σχεδιασµό ως την Ολοκλήρωση TBA IOYN ΠΡΟΣΩΠΙΚΗ ΑΝΑΠΤΥΞΗ Αυτογνωσία: Στροφή σας τον αληθινό εαυτό NEW! Πώς να στηρίξετε την κοινωνική & συναισθηµατική ανάπτυξη του παιδιού σας NEW! TBA Ο Τέσσερις ρόµοι για την ιαχείριση του Άγχους Κοινωνική νοηµοσύνη & διαπροσωπική αποτελεσµατικότητα NEW! Επιλέγω να Ζω την Ζωή που Αξίζω Καινοτοµία & ηµιουργική Σκέψη στον Εργασιακό Χώρο NEW! ιαχείριση χρόνου για παραγωγική και ποιοτική εργασιακή ζωή Βελτιώνοντας σας Προσωπικές και Επαγγελµατικές Σχέσεις µε την Βοήθεια σας Πώς να ενισχύσετε την επαγγελµατική σας εικόνα σε τρία στάδια NEW!

14 THE HAU FACILITIES AND INFRASTRUCTURE TECHNOLOGICAL EQUIPMENT > wireless access for conferences and seminars > e-learning platform and m-learning applications > on-line discussion forums > 1500 network access points > client-server data bases for registration, examination, contact management, accounting > call manager > VoIP technology The Hellenic American Union is equipped with state-of-the-art technological equipment that enables connectivity, mobility and collaboration: 12

15 Hellenic American Union facilities include / classrooms / computer labs / galleries / conference rooms Conference Center Facilities and/or Services The facilities of the Hellenic American Union are suitable for any kind of large or small-scale event, such as conferences, seminars, presentations and meetings. They combine flexible venues, excellent organization, a friendly environment and full services (secretarial support, audio visual equipment, interpretation, catering). 13

16 in - house training CUSTOMIZED SOLUTIONS When it comes to training, one size does not fit all. We take the time to understand the unique goals and challenges of your business and the training needs of your employees. If we don t already offer a program that meets your needs, we will work with you to create a customized program and the most cost-effective training solution for your organization. With more than 700 training programs offered on an in-house basis across all industries in Greece for the past 13 years, we have the experience and the expertise to deliver quality courses tailored to any organization s development needs. 14

17 We offer customized solutions beyond the model of conventional training. That is why we: Define the competencies you wish to enhance Analyze skills gaps and specific training requirements to meet your business needs Customize training sessions and material to meet your staff s needs Incorporate in our training material case studies and examples from your company or business sector in order to maximize training results Deliver the training session at a time to suit your staff s workload. We can either deliver courses at your premises or host training sessions free-ofcharge in the Hellenic American Union s conference center Provide the benefit to learn from the best. Our faculty are practitioners with extensive experience in Greece and abroad, and where required, are accredited by relevant professional bodies. Our faculty is available to speak to your trainees beforehand in order to ensure the course exactly matches your requirements Provide evaluation assessment with training results and continuous development schemes We deliver in-house solutions across all industries. These programs include: Project Management Strategy Leadership Business Communication Human Resource Management Digital Marketing Management for New Managers Negotiations Finance and Risk Management Anti-fraud Training IT Audit and Security Business English Professional Writing Skills Coaching Office-PC skills 15

18 Center of Excellence in project management OUR PROJECT MANAGEMENT EXPERTISE AT-A-GLANCE We established the first Center of Excellence in Project Management in Greece in 2003 with the mission of raising business performance by championing Project Management. Getting back to basics and adopting a simple, userfriendly project management methodology has been the backbone of our project management training excellence ever since. We have trained more than 2000 managers and organized over a hundred project management seminars, workshops, conferences and other events. DIVERSITY INNOVATION What makes us different from other trainers in the market is that we provide: Services offered by world-known experts with years of project management training experience in top 50 (Forbes) companies A complete training portfolio, from basic principles to advanced topics and soft skills enhancement Corporate solutions customized to specific business needs, systems, and projects Preparation courses for top certifications in the profession: IPMA system, PMI s PMP and ACP, Prince2, and PSM (Scrum), complemented with certification retention services Training in special skills and tools such as 6 Sigma and Agile PM methodologies Up-to-date best practices and information through conferences and special training sessions 16

19 OUR PARTNERS & ASSOCIATES Registered Education Provider PROJECT MANAGEMENT INSTITUTE Hellenic American Union is a Global Registered Education Provider of the Project Management Institute, project management s leading global professional association. INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS We are an Endorsed Training Provider of IIBA, an independent non-profit professional association serving the growing field of business analysis. GLOBAL BUSINESS MANAGEMENT CONSULTANTS The Center for Excellence is primarily supported by Global Business Management Consultants, an international firm specializing in project management training and services. Our training associates hold or have held senior management and executive positions in companies ranging from startups to the Fortune 50. PM-GREECE The oldest non-profit scientific project management association in Greece, and the Greek member of IPMA, is one of our major training associates. Training and Consulting Solutions We can assist your business in the following areas: Project Management deployment: Establish new project management systems and integrate them into current organizational structures Executive mentoring and project coaching: Receive back-up support in helping the organization to implement project management systems Project Management health checks, audits and project recovery Project Management maturity assessment Project Management training and certification: Focus your staff s training on specific project management effectiveness needs and certify them with either PMP, IPMA System or Prince2, and Scrum. Our open courses Core training curriculum > The Art of Project Management > The Art of Project Management for IT/IS Projects > Explore MSP 2013 > Contracts & Procurement Management in Projects > PMP Prep Course > PMI-ACP Prep Course > PSM Prep Course WHAT S NEW Check our new courses on Agile methodologies to further enhance your project management competencies (p....) 17

20 The art of Project Management 7-9 MARCH 2016 OCTOBER HOURS This is a highly interactive workshop for those who want a thorough review of project management tools and team management skills. The workshop goes beyond project management standards and methodologies and focuses on what works in practice. You will learn how to make good project plans, identify and manage project risks, monitor and control your project and communicate effectively across the team and to project stakeholders. WHO SHOULD ATTEND This course is targeted at specialists just getting into project management, experienced project managers and technical specialists who wish to refresh their project management skills, and at business and functional managers of all commercial and industry sectors. This course can be adapted for the following industries: Pharmaceuticals, Telecoms, IT/IS, Construction, Engineering, Oil and Gas, Fast Moving Consumer Goods (FMCG), Banking, Services CONTENT The Project Management Method > The project-based company > Management functions, roles, responsibilities, culture, values and client expectations Five basic project planning elements and behaviors > Developing Work Breakdown Structures (WBS) > Statement of Work (SOW) > Project organizational structures, System > Development Life Cycle Scheduling and budgeting > GANTT charts, > ADM/PDM/PERT techniques > Critical Path Method > Performance baselines and budgeting > Allocating resources > The Project Execution Plan Organization and staffing > Responsibilities and network of alliances > Leading without authority > Project Offices and co-located teams > Effects of culture on effectiveness Risk management techniques Project control techniques Reporting Closing a project Special leadership skills for managing project teams Communication planning COURSE LEADER: Anthony Eve, PMP, MAPM, P2 Practitioner EARN 24 PDUs 18

21 The art of Project Management for IT/IS projects 9-11 MAY 2016 NOVEMBER HOURS The course presents a standard project management methodology directed specifically at the unique challenges and situations faced by IT/IS project managers. This course will help you plan IT projects effectively. You will be able to define each phase of an IT project, develop realistic resource plans and produce reports so that your clients and teams know what stage the project is at, along with any changes that have been agreed upon. You will feel more confident in motivating and empowering your team members, developing effective communications across teams and using simple, user friendly risk management tools. WHO SHOULD ATTEND IT project managers, newly assigned IT project leaders, new product development managers, IT project team members, functional managers who deal with IT project managers and all those who support IT projects. COURSE LEADER: Anthony Eve, PMP, MAPM, P2 Practitioner CONTENT Project management in IT and software development - why IT projects fail > The role of the IT project manager Project planning: Tools and behaviors, project objectives and the client(s) > Five basic project planning elements and behaviors > Statement of Work (SOW) > Structuring an IT Project with Work Break down Structure tools (WBS) > System Development Life Cycle Developing realistic schedules > Phases, tasks, dependencies, networks and constraints > GANTT Charts, CPM and PERT Network techniques > Allocating and balancing resources > Budgeting, performance baselines > The Project Execution Plan Organizing project teams > Culture issues > Roles and responsibilities of line and project management The Project leader/manager > Leadership and team building > Managing IT project team members > Problem solving styles Risk management and contingencies Project control and monitoring techniques Reporting and Closing a project EARN 24 PDUs 19

22 Explore MS Project 2013 The course combines a review of the tools and techniques of project planning and control, with hands-on individual work using the software. Upon completion of this course, you will be able to confidently build and track project schedules with precision. You will work on your own PC to become familiar with menus, views and reports by inputting example project data. All solutions are provided by the instructor but discovered by the participants on their own. PREREQUISITES 18 MARCH HOURS Offered every 3 months. Exact dates TBA We strongly recommend participating in one of our core project management courses in order to understand what data a project manager should look for before entering numbers and tasks into the software. However, a person with limited project management experience could also attend MSP 2013, since all workshops include a brief brainstorming part which helps to justify data input according to project management principles. WHO SHOULD ATTEND Project managers, project schedulers and planners, program managers, PMO managers. Experience in project management is not mandatory, but it is strongly recommended. CONTENT What s new in MS Office Project 2013 Planning a Project: WBS, PDM networks, Gantt Charts Tasks and resources Optimizing schedules Dealing with multiple projects Project monitoring and controls Tracking and evaluating performance Variances Reports COURSE LEADER: Gerasimos Kontaxis, MSP Certified EARN 8 PDUs 20

23 Contracts and Procurement Management in Projects Participants will understand the role of the procurement function in their company and MAY in projects, 2016 and will be able to minimize risk and avoid legal pitfalls and misunderstanding in contracts. They will manage conflicts and negotiate with more confidence. This course is offered in Greek. WHO SHOULD ATTEND This two-day course is targeted specifically at professionals in Sales, Engineering, Operations, Field Service, and IT, as well as the senior management population who wish to broaden their understanding of contracts management and the techniques to avoid disputes and legal problems. COURSE LEADER: Nikolaos Samaras, PgDL, LPC EARN 16 PDUs CONTENT MAY HOURS Introduction to drafting contracts > Structure and types of contracts > Project assignment contracts > Public works contracts, public supply contracts and public service contracts Evaluation criteria >- Price > Cost of use > Life cycle cost Drafting effective clauses > Basic rules > The three stages: incorporation, construction, compliance with existing law > Late delivery clause From negotiation to contract > Controlling the negotiation process > Attempting to ensure our conditions prevail > Cancellation clauses, amendments Legal issues > Terms and conditions > Breach of contract > Choice of jurisdiction and choice of law Remedies Project planning and management > Parties communication > Exchange of information > Monitoring progress Financing international agreements > Collection arrangements > Performance bonds Price, payment and delivery > Payment schedule > Delay in delivery > INCOTERMS

24 Certifications PMP Project Management Professional Project Management Institute (PMI ) As a PMI Registered Education Provider, we offer prep courses for PMI s PMP and ACP Certifications. PMI is a leader in setting project management standards. PMI s Project Management Body of Knowledge (PMBOK Guide 5th edition) is a rigorous and generic standard that can be used to ensure different industry organizations have the basics in place. We provide training worth of more than 60 PDUs every year. 22

25 How can you earn your PMP, PMI s most mainstream professional certification for project managers 1 CHECK ELIGIBILITY REQUIREMENTS Visit for further information. If you have previous project management experience or training that you not are sure that fits PMI s eligibility criteria, you may contact us at project@hau.gr or for more clarifications. 2 PREPARE FOR THE EXAM The Art of Project Management (or, The Art of Project Management for IT/ IS Projects), 3 day course: Learn fundamental project management tools and techniques based on PMI s PMBOK 5th edition and gain 24 PDUs. PMP Prep Course, 3 day course : Study thoroughly PMI s PMBOK, practice with several sample test questions, and gain 24 PDUs. Skim through PMBOK at least one time before attending this class. 3 REGISTER FOR THE EXAM 4 TAKE THE EXAM Our instructors support you through on-line services for every update on PMP exams as well as offer you any assistance you may require up to the day of the test. You may retake our PMP Prep Course free of charge if you don t pass the PMP exam the first time. 5 MAINTAIN CERTIFICATION Our training curriculum offers you a minimum of 60 PDUs every year for recertification. 23

26 PMP Certification Test Prep Course This course prepares participants to pass the PMP Certification exam by reminding them of what they know, filling them in on what they don t know, and putting everything into the appropriate context. In this course participants develop a mental model for organizing and remembering the specific bits of information covered in the PMBOK Guide 5th Edition and the recommended references needed to pass the PMP exams. Participants will have multiple opportunities to test the application of their knowledge through exposure in a simulated examination environment to over 1000 sample questions. PREREQUISITES CONTENT MARCH 2016 OCTOBER HOURS The project management framework: context and processes Initiating processes Core and facilitating project planning processes Core project executing processes and facilitation Core and facilitating project control processes Closing processes Preparing for the Exam: logistics, test - taking hints Participants must be familiar with the basic elements of work breakdown structures, activity network diagrams, activity duration estimating, cost estimating, contracting, leadership, team development, quality management, risk, earned value management, and organizational structures for projects. COURSE LEADER: George Merguerian, PMP WHO SHOULD ATTEND This course is designed for project managers and team leaders who are preparing for the PMP certification exam. Other project personnel and functional managers who work with projects will benefit from a better understanding of how their functional responsibilities fit into the total project management task.. EARN 24 PDUs 24

27 CERTIFICATIONS ΕXTRA RESOURCES For our PMP Prep Course Participants NEW SELF-STUDY SYSTEM AT NO EXTRA CHARGE PLUS 11 PDUS We offer the PMTestOnline TM to our PMP Prep Course participants at no extra charge. PMTestOnlineTM is an advanced self-study system which presents thousands of multiple-choice questions and information texts to help you master the PMBOK Guide 4th Edition and pass the test. Using sophisticated artificial intelligence PM- TestOnline becomes acquainted with your knowledge, pace and speed, providing you with a smoother learning experience. It s like having your own personal tutor. You will only need an internet connection - no software installation or download is required. And the best news is: if you attend our PMP Prep course you get it for free plus 11 PDUs. PMTestOnline TM is exclusively offered to our seminars participants by our partners, Global Business Management Consultants free of charge. PMTestOnline TM Self-study Guide We offer the PMTestOnlineTM to our PMP Prep Course participants at no extra charge. PMTestOnlineTM is an advanced self-study system which presents thousands of multiplechoice questions and information texts to help you master the PM- BOK Guide 5th Edition and pass the test. 25

28 PMI-ACP Prep Course If you are pursuing PMI-ACP, PMI s professional certification for agile practitioners, this course has been designed to help you demystify agile fundamental concepts and review all PMI s recommended reading list and much more. You will also be invited to participate in interactive discussions to link the theoretical knowledge covered in class to practical examples and experiences. WHO SHOULD ATTEND This course is designed for anyone currently working on Agile-based projects and with wider project experience who wants to become PMI Agile certified. Anyone with a working knowledge of Agile from senior management to product developers will benefit from this course including: project managers, team leaders, business analysts. COURSE LEADER: Nader K. Rad, PMP, PRINCE2, CSM, PSM, Agile PM, PMI-ACP EARN 24 PDUs ΤΟPΙCS This training program covers the seven domains, the tools and techniques, and the knowledge and skills included in the ACP Certification Exam: Agile principles and mindset Value-driven delivery Stakeholder engagement Team performance Adaptive planning Problem detection and resolution Continuous improvement (Product, Process, People) Tools and techniques Knowledge and skills The training also covers: 1-3 FEBRUARY HOURS > An overview of the PMI-ACP certification process > Understanding the knowledge and experience requirements for passing the PMI-ACP certification exam > Overview of PMI s perspective on Agile Project Management > Comparison of Scrum to Agile Project Management > Overview of the various Agile approaches and methodologies > Overview of Lean, Extreme Programing (XP), feature-driven development, and the Agile Unified Process 26

29 Professional Scrum Master (PSM I) Prep Course 4-5 FEBRUARY HOURS The Professional Scrum Master (PSM ) assessment provided by Scrum.org, allows professionals to validate their understanding of agile and Scrum practices and values, and their ability to react to challenging situations. The greater the depth and extent of knowledge needed to earn a certificate, the greater its value. By this measure, the PSM assessments are significantly more valuable than available alternatives for Scrum. Our 2-day prep course helps participants understand certification domains, explore real-world cases and discuss some additional material useful for both passing the certification exam and for actually applying the Agile and Scrum principles and practices. This course is designed to also ensure that participants are ready to start using agile practices in their projects. ΤΟPΙCS 1. The Agility Concept: Agile approaches Product development The difference between Scrum and traditional product development approaches and situations in which Scrum is appropriate Scrum framework review Roles, artifacts, activities Scrum Master roles and responsibilities Estimating and valuing work Planning and monitoring Scrum work People and teams: core values of Scrum Colocation, context switching, team dynamics Team culture, Coaching teams Scrum Master s Characteristics Scrum in large organizations Scrum and organizational change Scaling Scrum EXAM PREPARATION : Instructors: Nader, K. Rad, PMP, PRINCE2, CSM, PSM, Agile PM, PMI-ACP Nicos Kourounakis, PMP, PRINCE2, IPMA- D, PM2 Certified, Agile PM2 Certified. WHO SHOULD ATTEND Future Scrum team members, analysts, architects, programmers, testers, business stakeholders who collaborate on IT projects. EARN 16 PDUs 27

30 PRINCE2 PRACTITIONERS CERTIFICATION PRINCE, which stands for Projects in Controlled Environments, is a project management method covering the organization, management and control of projects. PRINCE2 : is a structured method providing organizations with a standard approach to the management of projects controls the use of resources and the ability to manage business and project risk more effectively provides for regular reviews of progress against the plan and against the business case provides flexible decision points, automatic management control of any deviations from the plan, the involvement of management and stakeholders at the right time and place during the project Provides excellent communication channels ELIGIBILITY REQUIREMENTS In order to become a Certified Prince2 professional, one must pass the Foundation and Practitioners examinations. There are no other eligibility requirements. THE PRACTITIONERS CERTIFICATE The Practitioners Certificate is awarded upon the successful completion of an examination comprising 3 essay type questions. THE FOUNDATION CERTIFICATE The Foundation Certificate is awarded upon the successful completion of an examination comprised of 75 multiple choice questions. The Foundation Certificate must be achieved prior to the Practitioners Certificate. PRINCE2 PRACTITIONERS PREP COURSE & EXAMINATIONS The course prepares you for the examinations of the Foundation and the Practitioners Certificate and it contains both tests, pre-work and P2 manual. COURSE LEADER: Mr. Alan Wade, PMP, P2 Practitioner is a certified instructor of the EARN APM Group. PRINCE2 is a Registered Trade Mark of AXELOS Limited. 40 PDUs 28

31 The IPMA Level D The IPMA Certification is a competency-based certification system offered by the International Project Management Association (IPMA). These certifications provide for greater confidence that the person can perform the roles assigned at a given level. As opposed to a knowledge-based certification, IPMA certification system measures the ability to perform. IPMA operates as the international network of national project management associations, representing today 45 national members. International Project Management Association (IPMA) Today there are more than IPMA certified Professionals in 45 countries, and 200 IPMA Level A certified project directors, most of them in top management positions. IPMA certification targets professionals who move beyond the knowledge-based credentials and focus on competency based qualifications, and who want to obtain a certification that corresponds to their level of experience. The IPMA Level D PREPARATION COURSE AVAILABLE UPON REQUEST We offer a 24 hour preparation course for the IPMA Level D candidates in association with IPMA D Certified professional trainers. By attending this course you will feel confident that you have mastered the 3 competence areas of ICB, studying all technical, behavioral and contextual elements. You will spend considerable time on both Part A and Part B of the test, practicing on many sample questions and case study simulations. WHO SHOULD ATTEND The course is targeted at project managers, project owners and project team members. Working experience is not mandatory, but it is recommended. CONTENT Introduction to the IPMA Certification System - Basic principles and processes and compliance with the Greek Regulatory Project Management Framework - Project management corporate requirements for ESPA Introduction and review of the Project Management Baseline - Competences: contextual, technical, behavioral - Earned value methodology - Sample case study - Self-assessment and project report - Simulation Part A - Sample multiple-choice test questions - Simulation Part B - Case study EARN 24 PDUs 29

32 IN HOUSE PROJECT MANAGEMENT SOLUTIONS PROJECT RISK MANAGEMENT 16 HOURS Projects are inherently risky ventures. If there is no risk, the activity may not be a project. In this course, participants will learn how risk is identified, assessed and minimized in the project planning phase. WHO SHOULD ATTEND EARN 16 PDUs Project managers and team members, senior project managers, risk managers, consultants. COURSE LEADERS: Anthony Eve, PMP, MAPM, P2 Practitioner, Partner Dr. Dave Adkins, PE, PMP 30

33 ADVANCED PROJECT MANAGEMENT WORKSHOP 16 HOURS You will be exposed to insights, concepts, current global best practices, and project methodology techniques that are essential for managing complex projects. The course will focus on project, program and portfolio management issues, classification, ranking and prioritization, PMOs, project personnel assessment, recruitment and development, organizational baseline assessments, and resource and capacity planning. WHO SHOULD ATTEND EARN 16 PDUs This course is targeted at experienced Project Managers, PMO Officers and senior managers with a sound background and knowledge of project management. 31

34 RECOVERING TROUBLED PROJECTS 16 HOURS This course provides an overview of project rapid assessment and recovery processes. These techniques are very similar to taking the time to plan the project correctly in the first place: (1) developing an assessment and recovery charter, (2) planning the assessment and recovery, (3) executing the plans, (4) monitoring and controlling the transition to stabilize, and (5) avoiding reoccurrence. The course covers the foundations of investment management: accounting, economics and financial mathematics, as well as the various asset classes and financial markets WHO SHOULD ATTEND Experienced project managers, PMO managers, program managers portfolio managers, and operational managers involved in supporting projects at high risk. EARN 16 PDUs PROJECT PORTFOLIO MANAGEMENT 16 HOURS The seminar presents methods for defining programs and projects, prioritizing strategic objectives, evaluating project alignment and anticipated benefits, determining optimal combinations of programs and projects within portfolios, establishing portfolio performance measures, and periodically re-evaluating ongoing projects throughout the portfolio s life cycle. WHO SHOULD ATTEND Project managers, program and project portfolio managers, PMO managers, senior managers. EARN 8 PDUs 32

35 EXECUTIVE BRIEFING: CREATING A PROJECT-BASED ORGANIZATION 8 HOURS Explore and discuss what a project-based company is, why it is more agile, how it works, what the advantages and disadvantages are in using project management as a management method throughout the organization. This course discusses guidelines on how to get started to change your organization to a project-based company - a prescription. WHO SHOULD ATTEND Senior project managers, CEOs, CFOs, senior level managers, functional managers. EARN 8 PDUs 33

36 BUSINESS ANALYSIS Business Analysts help firms develop business cases, new products, systems, project scopes, improve business processes and facilitate change throughout operations. The variety of solutions provided by business analysts fully reflects the diversity of the profession and the considerable career opportunities it provides. Our program in Business Analysis will help you acquire applied business analysis skills and pursue the International Institute for Business Analysis TM CBAP designation (Certified Business Analysis Professional TM ). 34

37 BUSINESS ANALYSIS FUNDAMENTALS AND TECHNIQUES MARCH HOURS We perform business analysis tasks daily. We discuss how to exploit business opportunities and how to address business problems. We build a business case, define a scope of solutions, and evaluate alternatives. In most cases, however, we do it ad hoc without any formal training and without stakeholders sharing a common language. This course will teach you the fundamental concepts and techniques of business analysis and help you develop business analysis skills by practicing these techniques in simulated business situations in class. You will also acquire a greater understanding of the communication infrastructure in which business users and stakeholders responsible for implementation and operations interact, and will be able to shape a common language among stakeholders when conducting business analysis. This course will also reference the exam material (BABOK Guide v2.0) for the CBAP examination. However, while BABOK includes definitions of Business Analysis techniques in Chapter 9, it takes for granted that candidates are already familiar with the techniques they have to use. The course will help you gain a detailed understanding of these techniques. WHO SHOULD ATTEND LEARNING OBJECTIVES Upon attending this course you will be able to: > Understand the fundamental concepts and terms of Business Analysis > Establish a communication plan between business and stakeholders > Identify and select the most important Business Analysis techniques suited for your job > > Practice Business Analysis techniques in class > Prepare templates based on the techniques presented in class to apply on the job TOPICS Introduction to Business Analysis Introduction to Managing Requirements Stakeholders communication Business Analysis Techniques Overview Business Analysis Techniques Workshop EARN 24 PDUs 24 CDUs System Analysts, Operations Analysts, IT business analysts, product managers, project managers, sales executives and professionals who wish to shift their careers towards the business analyst s role. Since business analysis tools can be applied throughout operations, anyone working in any part of the business (i.e. Quality, Customer Service, Sales, IT, Finance, PMOs etc) may benefit from acquiring business analysis skills. 35

38 CBAP CERTIFIED BUSINESS ANALYSIS PROFESSIONAL PREPARATION COURSE APRIL HOURS This course will help you master the exam material for the CBAP test, understand the areas you need to focus your preparation on, and enhance your confidence in taking the test. The course provides you with a large bank of sample questions (with solutions) to practice your knowledge. The course includes study books, study guides and access to sample question databases. LEARNING OBJECTIVES Upon completion of this course you will be able to: > Understand the knowledge areas and experience that is required to pass the test > Identify knowledge gaps > Understand all BABOK terms and principles > Develop your personal action plan for studying for the test in order to minimize effort and preparation time CONTENT Exam overview BABOK key concepts and principles Exploring BABOK knowledge areas: > Business analysis planning and monitoring > Elicitation > Requirements management and communication > Enterprise analysis > Requirements Analysis > Solution assessment Identifying knowledge gaps towards pursuing the CBAP certification Preparing for the exam - logistics EARN 24 PDUs 24 CDUs 36

39 BUSINESS ANALYSIS 37 35

40 LEADERSHIP Empowerment workshops for open-minded leaders To be able to develop others, leaders need to first know themselves. They need to be clear about their strengths and the effectiveness of practices they use in working with others. We offer a selection of self-assessment and leadership workshops for those about to move into leadership roles and for those who are leading people and need to re-think their leadership practices. These workshops are only offered as in-house solutions which are customized to meet specific organizational needs. Most of these workshops are complementing coaching solutions in order to maximize personal and organizational change. 38

41 Creating a growth mindset for yourself as a leader and your team 16 HOURS This workshop focuses on enhancing self-leadership skills for greater organizational impact. Discover or re-assess how you prefer to lead, communicate with others and manage change on a personal level and within your working environment. Discover how aware you are of emotions in the workplace and how you can adapt your behavior to various stressful or challenging situations when leading others. CONTENT Self development and leadership > Fixed vs growth mindset > Communication and conflict management decision making preferences > Time management > Mindfulness for enhancing emotional intelligence > Managing change > What is your No.1 goal and what is stopping you from achieving your goal Leading others > Action Learning: a problem solving tool > Secure base leadership model > Career development and the career curve Using the MBTI TM Tool for self-understanding and empowerment 10 HOURS Action Learning A team building tool for solving problems 8 HOURS The MBTI tool is a widely administered personality inventory used by many leading international corporations as a self-assessment and empowerment tool. Using this tool you will be able to gain insight into the way you communicate, make decisions and solve problems, but also the way you can work with other people as a leader instead of a commander. Having your MBTI results as a reference point, you will discover your blind spots, stress-inducing behaviors and your learning preferences. You will further self- reflect on new strategies to manage diversity and form powerful teams. Action Learning is a problem-solving and leadership development process that involves a small group working on a real challenge or project and taking action on it. Group work is facilitated by the instructor who guides the participants to agree on specific actions. This tool provides a structured method of solving problems in the spirit of collective inquiry, and enforces collaboration between people with varied levels of skills and experience. 39

42 EXPORT CERTIFIED EXPORTER The Certified Exporter (CE), one of the IIEI Certifications (a division of the International Import-Export Institute, Inc), focuses on the essential knowledge and skills required for a career in international trade. The 28-hour Certified Exporter exam preparation course covers the key knowledge areas, such as trade principles, concepts and processes, included in the examination s body of knowledge. During this course you will identify export trends and understand international market research and entry; explore fundamental methods of logistics and distribution when moving goods in a foreign market; recognize proper pricing of goods within international markets and examine the various payment WHY PURSUE THE CERTIFIED EXPORTER DESIGNATION Learn beneficial trade concepts Communicate with trade peers more easily and effectively Build professional credentials and status Differentiate yourself from competition and enhance career opportunities Increase value to employers WHO SHOULD ATTEND The CE certification is ideal for entrepreneurs and people seeking to start a career in international trade. Good knowledge of the English language (C1) is required. 40

43 8 FEBRUARY - 28 MARCH HOURS CONTENT Introduction > Globalization > Exporting, importing > The element of the export plan > Trade agreements Reaching markets > Company s export readiness > The overseas inquiry > The outbound inquiry > Product export potential > International marketing information > Assessing markets- market research and entry > Other sources of information > Commerce export assistance programs Export distribution > Assessing the value and importance of various international distribution methods > Recognizing the value of distribution agreements Export pricing > Recognizing the proper prices of goods in an international market > Distinguishing between domestic and international pricing Shipping and documentation > Cargo insurance > Documentation > Export packing > Export labeling > Transportation Financing exports > Getting paid > Methods of payment involved in the exporting of goods > Risks involved with the different payment methods > Financing your exports International law > Agency agreements > Patent and intellectual property legal considerations > International licensing issues > Export tax incentives > Free Trade Zone benefits > Regulations related to export of controlled goods Business travel > Trade missions > ATA carnet system 41

44 The examination The CE examination consists of 100 multiple-choice questions and is held online. To pass the examination candidates need a score of 75%. The results are released approximately 10 days after the examination date. To successfully pass the examination, candidates should demonstrate good knowledge of the following: TOPIC KNOWLEDGE DEMONSTRATED Expansion of the firm to international markets To know how to determine if a firm should expand their effort to include import/export markets. Analysis of product import/export potential To be capable of analyzing the import/export potential of a product or service. International market research Establishing pricing for international markets International finance tools International distribution International business resources International trade documentation International trade terminology To understand the mechanics of primary market research: to be able to build a market survey instrument for import/export use. To know how to use secondary market research to make import/ export decisions. To possess basic knowledge of the principles of setting a product s price in a foreign market. To be capable of using the various financial tools, including letters of credit and other forms of payment and credit terms, used in international trade. To be able to assess and utilize all elements of the international distribution environment as needed to facilitate international trade. To possess basic knowledge about the various organizations and other sources available to assist individuals and organizations in their efforts to import/export goods and services. To demonstrate an understanding of the documents used in import/export and their usage. To understand the documentation needs of general goods being imported or exported. To understand the terminology and usage of terminology used in the import/export of goods and services, including Incoterms 2000 and

45 Preparation Course and Exam Fees The fee for participation in the Certified Exporter prep course is: 700 (exam fees are included) You get: Your own copy of the Global Import- Export Desk Reference Handbook Extra notes, exercises, and assignments prepared by instructors Access to the IIEI Resource elibrary, which contains thousands of useful links and resources regarding international trade The GlobalWatch enewsletter, a bimonthly publication of the International Import-Export Institute which includes topics and events that are of interest to international trade professionals ABOUT THE IIEI CERTIFICATION IIEI Certification, a separate division of the International Import-Export Institute, Inc. is a member of the American National Standards Institute (ANSI), the U.S.organization that is part of ISO (International Standards Organization). IIEI Certification s relevance to the international trade industry is the reason why its program is accepted over the world as the global standard. IIEI Certification Program is recognized around the world, from USA to China, and from Canada to Philippines. Fortune s 1000 Global Corporations have their employees worldwide participate in its programs. Some of the companies worldwide whose employees have participated and earned one of the IIEI Certifications: Abbott Laboratories Alcatel FEDEX Amazon.com Inc. BMW Manufacturing Boehringer Ingelheim The Boeing Company British Petroleum Cadbury PLC Citibank Coca-Cola Deloitte Tax LLP Dell Inc. DHL Express Ericsson Inc. Export Controls-NASA FEDEX Garmin General Motors Corporation General Electric Healthcare Hellmann Worldwide Logistics ITT Corporation Johnson Diversey Inc. JP Morgan Chase Kellogg s KPMG LLP Maersk/Damco Logistics Motorola Nokia Group Oxford Industries Inc. Pelican Products Inc. Pfizer Inc. Quantum Corporation Raytheon Company Sanofi-Aventis Sony Electronics Textronix Inc. The World Disney Company UPS Verizon 43

46 BUSINESS ENGLISH & COMMUNICATION English is at the core of any modern business. Companies have international clients or partners. Business people need to travel abroad to participate in trade fairs or to attend international conferences. They also need to be able to effectively communicate and socialize with foreigners visiting Greece. We offer different specialized business English courses to accommodate different needs: 44

47 BUSINESS ENGLISH FOR YOUR COMPANY (IN-HOUSE TRAINING) ANY TIME, UPON REQUEST More than 2000 hours of specialized Business English programs have been designed in consultation with employers and have been delivered in-house at their premises. The key to such customized programs is a clear understanding of the language needs of the company s group of participants, as well as the company s objectives for conducting this training. We therefore create a program that is relevant, useful and applicable to the participants daily activities. Industries we have designed and conducted customized Business English courses include: Food & Beverage, Embassies/Diplomats, Maritime, Construction, Aviation, Business Consultants, Insurance, Pharmaceutical, Cosmetics, Consumer Goods, Legal Services, IT Solutions, Export Services, Banking. WHAT FORMER STUDENTS SAY ABOUT THE PROGRAMS More than expected. I would recommend this program to all people who have to use English in their professional life Internal Auditor It was the best program I ve ever participated in. I will definitely recommend it to my colleagues Systems Support Employee Very satisfying and wellstructured Quality Assurance Leader I recommend this course as it is a great way to be updated on how to communicate with multicultural partners, colleagues, etc Bancassurance 45