Απολογισμός Εταιρικής Κοινωνικής Ευθύνης 2011

Απολογισμός Εταιρικής Κοινωνικής Ευθύνης 2011

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Εθελοντική Εκδήλωση για το Μάζεμα της Ελιάς στην Ελλάδα A 2011 9

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1 2 2011 2011 82% 85% 95% 95% o 45% 40% 35% 30% Α Κύμα (Ν=1017) Μ.Ο. Ικανοποιήσεως (Α κύμα): 8,6 Μ.Ο. Ικανοποιήσεως (Β κύμα): 8,7 Β Κύμα (Ν=1004) 39 42 25% 20% 15% 23 23 20 20 10% 8 7 5% 0% 1 1 1 0 1 0 1 1 4 3 3 3 1 2 3 4 5 6 7 8 9 10 καθόλου ικανοποιημένος απόλυτα ικανοποιημένος :, Global Link, 2011, 2011,, 9.037,, 8,8%, 2010 (8.306 2010). -,,,,,., (22,5 ), 2010 (23 )., 2011, 77 (119 2010)., 25 (41 2010), 51 (39 2010) 35 (33 2010).,. A 2011 25

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Ημέρα Εθελοντισμού Alpha Bank στα Τρίκαλα A 2011 31

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2009 2010 2011 3.845 3.713 3.579 51% 51% 51% ( ) 196 219 217 15 14 14-1 - 2009 2010 2011 2 2 1 12,5% 12,5% 7,0% 14 13 13 87,5% 87,5% 93,0% 16 15 14 2009 2010 2011 ( A) 195 193 193 2009 2010 2011 / 6.321 6.621 6.532 84,3% 91,1% 93,4% 2009 2010 2011 2009 2010 2011 - - - - - - - 1 - - 1 - - - - - - - ( ) 4.571 4.189 4.123 50.257 44.608 41.275 ( R) 2,63% 2,10% 2,35% 38 A 2011

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2009 2010 2011 MWh 1 35.762 39.546 38.510 ( 2 ), 191.312 208.183 216.509, 58% 63% 69% kwh 2 187 189 178 ( 3 ) 99.339 155.960 173.008 ( 3 ) 2 1,53 2,22 2,98 2 65.075 70.252 57.976 ( ) 115.600 94.600 127.830 2 1,96 1,91 2,22 2 58.976 49.535 57.501 2 31.024 34.367 33.964 2 0,16 0,17 0,16 ( 3 ) 28.647 38.466 30.123 ( 2 ), 91.800 91.800 117.782, 28% 28% 38% 3 12.272 14.738 19.025 ( 2 ), 33.942 55.597 55.597 ( kg) 455.987 450.000 568.825 ( kg) 466.000 415.000 168.600 3 102% 92% 29,6% ( UPS) ( kg) 10.150 2.238 4.550 1,,,.,, 2011, 69% Alpha Bank,. 2,. : 1 lt 10,8 kwh; 1 10,6 kwh. 814 MWh Greenhouse Gas Protocol (www.ghgprotocol.org/ calculation-tools) 2002. 3,. A 2011 45

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M Ημέρα Εθελοντισμού Alpha Bank στη Σερβία A 2011 61

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Alpha Bank Bulgaria -DOMe Khan Asparouh,. Alpha Bank To A Alpha Bank, 1 24 2011,, 30.000.,,,,,,. Alpha Bank Srbija a.d.,,, 10,. 2011, Alpha Bank Srbija a.d.. : H,. 145.000,,,.,,,.,, Alpha Bank Srbija a.d. Novi Sad,, 1.500-2.000., Blic zena ( Blic Woman ), Alpha Bank Srbija a.d.,, (,,,..).,., Alpha Bank Srbija a.d.,., 2011 : -,,, Milica Strainovic, Debelja 40. -, 88, 6 18. -,, 51.. 2011, : Mikser, 40 380. 60.000,,., Alpha Bank Srbija a.d.,.,.,, Young Balkan Designers,. Alpha Bank Srbija a.d. Danube 64 A 2011

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GRI, B+ GRI. / (limited assurance) (reasonable assurance).,, Alpha Bank.. 1 2011-31 2011,, GRI., Alpha Bank.. B+ GRI 70, GRI..,. Alpha Bank A.E.,. KPMG..,, 25 2012 68 A 2011

E K GRI Report Application Level C C+ B B+ A A+ Standard Disclosures G3 Profile Disclosures G3 Management Approach Disclosures G3 Performance Indicators & Sector Supplement Performance Indicators OUTPUT OUTPUT OUTPUT Report on: 1.1 2.1-2.10 3.1-3.8, 3.10-3.12 4.1-4.4, 4.14-4.15 Nor Required Report on a minimum of 10 Performance Indicators, including at least one from each of: Economic, Social and Environmental. Report Externally Assured Report on all criteria listed for Level C plus: 1.2 3.9, 3.13 4.5-4.13, 4.16-4.17 Management Approach Disclosures for each Indicator Category Report on a minimum of 20 Performance Indicators, at least one from each of Economic, Environmental, Human rights, Labor, Society, Product Reponsibility. Same as requirement for Level B Management Approach Disclosures for each Indicator Category Report on each core G3 and Sector Supplement* Indicator with due regard to the Materiality Principle by either: a) reporting on the Indicator or b) explaining the reason for its omission. Report Externally Assured * Sector supplement in final Version A 2011 69

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