Εμημερωτική Επιστολή Νο 60/2016

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1 ΤΝΔΕΜΟ ΕΠΙΦΕΙΡΗΕΩΝ ΔΙΕΘΝΟΤ ΔΙΑΜΕΣΑΥΟΡΑ & ΕΠΙΦΕΙΡΗΕΩΝ LOGISTICS ΕΛΛΑΔΟ Τηλ.: , 2 Fax: contact@synddel.gr Ν. Σμύομη, 19/05/2016 Εμημερωτική Επιστολή Νο 60/2016 Αφορά: Ερωτηματόλογιο ΙΑΣΑ για CASS Αγαπηςξί ρσμάδελτξι, Σαπ παοαθέςξσμε επιρςξλή /μήμσμα πξσ λάβαμε από ςημ ΙΑΤΑ, με ςημ ξπξία μαπ ζηςξύμ μα ραπ ποξωθήρξσμε ςξ αίςημα για ςημ ρσμπλήοωρη εμόπ εοωςημαςξλξγίξσ πξσ ατξοά ρςξ CASS. Σο ερωτηματολόγιο θα πρέπει μα συμπληρωθεί ΑΠΟΚΛΕΙΣΙΚΑ και ΜΟΝΟ στημ ηλεκτρομική διεύθυμση (για λόγξσπ εσελινίαπ επιρσμάπςεςαι ςξ εοωςημαςξλόγιξ ρε μξοτή word, ςξ ξπξίξ όμωπ δεμ μπξοεί μα ρσμπληοωθεί και μα απξρςαλεί ρε ασςήμ ςημ μξοτή είςε ρςξμ Σύμδερμξ είςε ρςημ ΙΑΤΑ). Παοακαλείρθε όπωπ ρσμπληοώρεςε ςξ εοωςημαςξλόγιξ ςξ αογόςεοξ μέυοι ςημ 27 η Μαϊξσ Σαπ εσυαοιρςξύμε για ςημ ρσμεογαρία. «Dear Members of SYNDDEL, As you know, the Cargo Account Settlement Systems (CASS) is designed to simplify the billing and settling of accounts between airlines and freight forwarders. It operates through CASSlink an advanced, global, web-enabled e-billing solution. At the end of 2015, CASS was processing billings and settlements via 96 operations, serving over 500 airlines and over 12,000 freight forwarders, general sales and service agents (GSSAs) and ground handling companies. The settlement amount was US$29 billion. Due to the evolving of air cargo industry, IATA currently is developing a vision to modernize Cargo Billing and Settlement processes. In order to establish the best possible framework, we would like to

2 ΤΝΔΕΜΟ ΕΠΙΦΕΙΡΗΕΩΝ ΔΙΕΘΝΟΤ ΔΙΑΜΕΣΑΥΟΡΑ & ΕΠΙΦΕΙΡΗΕΩΝ LOGISTICS ΕΛΛΑΔΟ Τηλ.: , 2 Fax: contact@synddel.gr conduct a market research to understand the current perception of CASS and how your members see the evolution of Air Cargo Billing and Settlement. We are therefore kindly requesting your help by distributing this survey link to your members and ask them to complete it by 27 May For your Members convenience, we send you attached the survey with all questions in a word format. Please note that this word document is not intended to be filled and returned back to your Association or IATA as an attachment. We thank you in advance for your cooperation With best regards George MAMALAKIS, Country Manager, Greece and Cyprus International Air Transport Association» Με υαιοεςιρμξύπ Βαρίληπ Μπαομπαγιάμμηπ Ποόεδοξπ Δ.Σ. Δμμαμξσήλ Βιςραοάπ Γεμικόπ Γοαμμαςέαπ Δ.Σ.

3 Please use this link to fill the survey: This document is for informing you all the survey questions and is not intended to be filled and returned back to the Association or IATA as an attachment. CASS Market Research - Freight Forwarders via Freight Forwarders Association "Any published results will be aggregated for statistical purposes only and will not individually identify any of the participants concerned. IATA will, of course, maintains the information supplied in confidence and we will not share individualized stakeholder information with any external parties." 1) Pleas choose your Country GR - GREECE 2) Please provide the contact information Company Name First Name Last Name Title Department Address 3) How many AWBs does your company generate per year? 50,000 and Above AWBs 20,000-49,000 AWBs 19,000 and below AWBs Other (please specify) If you selected other, please specify 4) Please indicate the level of market interest in using CASS (considering back office benefits) High Goes to question no. 6 Medium Goes to question no. 6 Low Goes to question no. 5 No interest Goes to question no. 5 Other (please specify) Goes to question no. 5 If you selected other, please specify 5) If you have indicated "Low" Or "No Interest" in using CASS on the previous question, could you please provide further explanation?

4 6) Is your company currently participating in CASS? Yes Goes to question no. 7 No Goes to question no. 15 7) What are the benefits of using CASS for your company? Please choose all that applies Standardized invoice format Standardized settlement terms Simplification of remittance: one payment covers all carriers invoices On-line correction module Other (please specify) If you selected other, please specify 8) What is the estimated percentage (%) of AWB (CASS Export only) not paid through CASS? % 9) Please indicate the reason for not paying AWBs through CASS? 10) What additional functionality would you or your company like to see in CASS? 11) Is the current payment options for CASS sufficient for your company's needs? Yes Goes to question no. 13 No Goes to question no ) If you have indicated No on the previous question, please indicate what other options you or your company would like to have? 13) Do you or your company see value in paying by Credit Card or other mechanism such as Paypal, applepay?

5 Yes No 14) Please provide further explanation for your answer on the previous question In today s digital environment, there is a need to modernize and improve industry competitiveness 15) How would you or your company like to see the Air Cargo Billing and Settlement evolve? Value of being IATA accredited 16) What value do you see in current IATA accreditation? 17) How could IATA create more value in the current accreditation program? 18) What kind of changes would you or your company like to see within IATA accreditation criteria? 19) Is there any other accreditation provider that the Freight Forwarder identifies as more valuable than IATA for their business? Yes Goes to question no. 20 No Goes to question no ) If yes, please indicate the name 21) Please enter any additional comments and feedback you might have

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