QUALITY IN TIMES OF CRISIS - AN INTERNATIONAL VIEWPOINT

Με μεγάλη χαρά σας προσκαλούμε στις 10-06-2015 (14:00-17:15) στο Αμφιθέατρο της Γενικής Γραμματείας Πληροφοριακών Συστημάτων (ΓΓΠΣ) Χανδρή 1, 183 46 - Μοσχάτο στην εσπερίδα, με θέμα - αντικείμενο: QUALITY IN TIMES OF CRISIS - AN INTERNATIONAL VIEWPOINT με τρεις διακεκριμένους διεθνείς ομιλητές: K. Case (Η.Π.Α. - ASQ Regional Director, Crosby Medal Committee Member, CSBB, CRE, CQA, CMQ/OΕ), W. Vandenbrande (Βέλγιο - ASQ Country Counselor for Belgium, Master TQM, Six Sigma Black Belt, Founder and President of QS Consult) και M. Barsalou (Γερμανία - ASQ Country Counselor for Germany, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems Engineering GmbH) και από Ελλάδα: Γ. Ζαμπέτα (ASQ LMC Greece Chair, CSBB Lean6sigma4all Owner) και Α. Παλλαδά (ASQ Country Counselor for Greece, ASQ - QMD Organizational Excellence Technical Committee Member, representing Europe, EOQ IPN Member, INFORMATION SOCIETY S.A. (KtP A.E.) SDEP Manager, Internal Audit Dept.). Η εκδήλωση αυτή διοργανώνεται με την υποστήριξη των Διοικήσεων της ΚτΠ Α.Ε. και της ΓΓΠΣ, στο πλαίσιο των δραστηριοτήτων της Τοπικής Κοινότητας Μελών ASQ Ελλάδας (ASQ LMC Greece) του παγκόσμιου φορέα επαγγελματιών ποιότητας: ASQ - American Society for Quality, ως εθελοντική συμβολή στην ανάδειξη και εφαρμογή μεθοδολογιών και εργαλείων ποιότητας για τη βελτίωση και εξέλιξη επιχειρήσεων και οργανισμών στην Ελλάδα, ειδικά στις σύγχρονες, κρίσιμες για την ανάπτυξη της χώρας συνθήκες. Για όσους μπορεί να ενδιαφέρονται για τις επαγγελματικές πιστοποιήσεις του ASQ, ο κ. Κ. Ιακωβίδης, ASQ LMC Greece Certification Chair θα είναι στη διάθεση όλων για οποιαδήποτε σχετική πληροφορία. Γλώσσα της εκδήλωσης θα είναι η Aγγλική. Θα δοθούν πιστοποιητικά συμμετοχής. Για την είσοδο στο κτίριο απαιτείται έγγραφο ταυτοπροσωπίας. Ώρα Προσέλευσης: 13:30-14:00. Όσοι ενδιαφέρονται να συμμετέχουν, παρακαλούνται να το δηλώσουν με e-mail: στο: pallada@ktpae.gr με θέμα: June10th2015 event - Participation Invite_Quality_Cri_KtPAE_2_10June15.docx 1 / 6

EVENT SCHEDULE QUALITY IN TIMES OF CRISIS - AN INTERNATIONAL VIEWPOINT GSIS Auditorium, Chandri 1, 183 46 - Moschato, Attiki / Greece June 10th, 2015 13:30-14:00 Registration & Check-in 14:00-14:05 14:05-14:15 14:15-14:35 14:35-14:55 14:55-15:15 15:15-15:35 Welcome - Presentation of Guest Speakers - Event Introduction, by A. Palladas [5 min] [Event Organizer - Host] Welcome - Presentation of ASQ LMC Greece - Leadership Team, by G. Zampetas [10 min] [ASQ Greece Local Member Community Chair] Quality & Crisis Realities: Facts & Reflections - A. Palladas [20 min] [KtP A.E. SDEP Manager, Internal Audit Dept., ASQ Country Counselor for Greece, ASQ - QMD Organizational Excellence Technical Committee Member representing Europe, EOQ (European Organization for Quality) IPN Member] Quality Management in Uncertain and Changing Times - K. Case [20 min] [ASQ Regional Director, Crosby Medal Committee Member, CSSBB, CRE, CQA, CMQ/OE] Quality in the Public Sector - A Belgian Viewpoint - W. Vandenbrande [20 min] [ASQ Country Counselor for Belgium, Master TQM, Six Sigma Black Belt, Founder and President of QS Consult] - A short overview of the evolution over time and current state of Quality in Belgium, from a systems viewpoint (ISO 9001, EFQM, Lean, Six Sigma, ). - Quality initiatives in the public sector: Α different approach needed. Lean Six Sigma and Public Service: Examples, Criticisms and Rebuttals - M. Barsalou [20 min] [ASQ Country Counselor for Germany, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems Engineering GmbH] Lean Six Sigma and Public Service: Examples, Criticisms and Rebuttals - Case studies in which Lean Six Sigma was successfully applied in public service (government) and a discussion of criticisms and rebuttals. 15:35-15:50 COFFEE BREAK 15:50-16:10 16:10-17:10 Quality during the Financial Crisis Age - G. Zampetas [20 min] [ASQ Greece Local Member Community Chair, Lean6Sigma4All Owner] - How Quality is an Escape from the Crisis as indispensable component of the needed Competitiveness (the bright side of the moon ) - How Crisis destroys Quality if it is not incorporated in an organization s DNA (the dark side of the moon ) Quality and Crisis - Dealing with the problems [1 h] Panel Discussion & Discussion with participants 17:10-17:15 Closing Remarks & Conclusions Summary - G. Zampetas [5 min] Invite_Quality_Cri_KtPAE_2_10June15.docx 2 / 6

SPEAKERS Kristin CASE Kristin Case has over fifteen years of expertise in designing, implementing, and improving quality management systems in manufacturing and aerospace. Experienced in lean, six sigma, Baldrige criteria, team facilitation, and project management, she has assisted numerous companies in developing quality management systems that drive organizations toward their objectives. She has presented papers at multiple conferences and been invited back by ASQ s St. Louis Conference, ASQ s Cowtown Roundup (Ft. Worth, TX), and the International ISO 9000 Conference where she has presented five papers, was awarded the Best Speaker Award in 2012, and is scheduled to present again in March 2015. Case formed CaseConsults as a sole proprietorship beginning in 2001. It has grown from a part time consulting practice and now provides a menu driven selection of services including training, consulting, document review and development, project management, team facilitation, and auditing to help organizations develop, maintain, improve, or certify their quality management systems. She is active in the American Society for Quality, currently serving as a Regional Director and on the Crosby Medal Committee, previously serving on the Board of Directors. Case holds several ASQ certifications: Certified Quality Engineer, Certified Quality Auditor, Certified Manager of Quality / Organizational Excellence, Certified Calibration Technician, Certified Reliability Engineer, and Certified Six Sigma Black Belt. She was a registered Lead Auditor for ISO 9001 and an Aerospace Industry Experienced Auditor (AS9100), accredited by RABQSA from 2001-2010. She holds a Master Black Belt in Six Sigma and Lean. She has served as a Baldrige Performance Excellence Program Examiner, Senior Examiner, and Team Leader from 2007-2011. She is an Associate Member of the International Academy for Quality. She developed coursework and taught as an Adjunct Assistant Professor at Oklahoma State University in the Master of Science in Engineering and Technology Management program from 2011-2013 and is slated to present the course again during Summer 2015 term. She is also serving as Secretary on the Advisory Board of OSU s Industrial Engineering and Management program. She was previously an adjunct instructor for Tulsa Technology Center and Tulsa Community College, teaching multiple courses related to ISO 9001 and quality management systems. Education includes a BS in Industrial Engineering and Operations Research from Virginia Tech, an MS in Applied Mathematics from the University of Tulsa, and an MBA with a specialty in Finance from Oklahoma State University. Willy Vandenbrande Willy Vandenbrande is an independent consultant. He founded QS Consult in 1995 and is active in the fields of Quality Systems, statistical techniques, Six Sigma and Lean Manufacturing. Willy holds a Masters degree in Civil Engineering Metallurgy from the State university of Ghent (Belgium) and a Masters Degree in Total Quality Management from the University of Limburg (Belgium) as well as Six Sigma Black Belt Certification from the American Society for Quality (ASQ). His work experience includes research and development at the State University of Ghent, Belgium and he has held responsible positions in production and quality for Clark-Hurth Components. Invite_Quality_Cri_KtPAE_2_10June15.docx 3 / 6

He is an ASQ Fellow, ASQ Country Counselor for Belgium and has been a member of the Global Advisory Committee of ASQ. He has delivered presentations at many conferences all over the world and has written numerous articles on Quality Management. Presentations in 2013 and 2014 included: Out-Of-The-Big-Box Thinking, June 2013 EOQ Tallinn (Esthonia). Quality of Life and Nothing Else Matters June 2014, September 2014 EOQ Gothenburg (Sweden). 1st International Conference on Quality Engineering and Management Guimaraes Portugal Making Quality Management Attractive for Small and Medium Sized Enterprises. Matthew Barsalou Matthew Barsalou is an engineering quality expert in BorgWarner Turbo Systems Engineering GmbH s global engineering excellence department. He is a Smarter Solutions certified Lean Six Sigma Master Black Belt, ASQ-certified Six Sigma Black Belt, quality engineer, and quality technician, and a TÜV-certified quality manager, quality management representative, and auditor. He is ASQ Country Counselor for Germany. He has a bachelor of science in industrial sciences, a master of liberal studies with emphasis in international business, and has a master of science in business administration and engineering from the Wilhelm Büchner Hochschule in Darmstadt, Germany. He is author of the books Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time, Statistics for Six Sigma Black Belts and The ASQ Pocket Guide to Statistics for Six Sigma Black Belts. Georgios Zampetas Georgios Zampetas is a Quality Practitioner with long experience in many fields. He was for more than 20 years Quality Manager, Business Improvement Director and Factory Leader in several organizations such as Singular Software S.A., Delta Singular S.A., First Data Corp.. He is a FDC Lean Six Sigma Master Black Belt, ASQ certified as Lean Six Sigma Black Belt, with a long experience in implementing these improvement methodologies in tenths of projects achieving high financial results. He is an EFQM EQA assessor and he has the experience of implementing Business Process Models that have been certified according ISO 9001, 14001, 20000, 27001 OHSAS 18001. He is an ASQ member since 2005, elected as the first Chair of ASQ Local Member Community in Greece, in 2015. Founder and MD of LeanSixSigma4all, an organization supporting Improvement Programs for several organizations for the last 5 years, he is also a lecturer at the University of Piraeus, where he teaches the Lean Six Sigma Methodology to MBA TQM students. Invite_Quality_Cri_KtPAE_2_10June15.docx 4 / 6

Annabelle Palladas Dr. A. Palladas is currently working at Information Society S.A. (Greece), as Internal Auditing and Quality & Administrative Proficiency System Manager. She is a certified ISO 9001 Quality System, ISM and HACCP Auditor as well as Certified Adult Trainer, BRAVO Corporate Responsibility & Sustainability Awards Assessor and former EFQM European Quality Award Assessor (SME Category). Her fields of organizational / business expertise are: Quality Management, Business Excellence (especially in high tech and IT &Telecoms companies - private and government sectors), CAF (Common Assessment Framework), Internal Auditing, Project Management and, in particular, EU co-funded project management, Corporate Governance - Responsibility - Sustainability Report Assessing, Adult Training and Metrology. A. Palladas holds post-graduate degrees in: (a) Management & Business Administration (MBA), (b) Quality Management (c) Adult Distance Learning, (d) (Low Energy) Plasma Physics (M.Sc. & Ph.D.) and a B.Sc. in Physics. She has worked as Corporate Quality Manager, Business, Quality and Excellence Consultant, Quality System and Internal Auditor, Adult Trainer (in all her business and academic fields, totaling over 2.500 hours), as well as Low Energy Plasma Physics Researcher (University of Crete - Greece, Universite P. Sabatier & Centre de Physique Atomique de Toulouse (CPAT) - France) and Hellenic Open University Associate (in graduate and post-graduate Quality Management, Business Excellence and Metrology courses). Occasionally, she teaches quality subjects at EKDDA (National Center for Public Administration and Local Government) - INEP (Institute of Training). Creator of a pioneering integrative business - corporate management paradigm (HIMS ) and an interactive software application (ecalq ), A. Palladas is a recognized author, with approximately 100 international - national publications, conference announcements and lectures on: Quality and Business Management - Excellence, Adult Education, Metrology and Physics. In 2006, she won the IDEOPOLIS National Business Plan Contest 1st Prize. Titles / Memberships: EOQ (European Organization for Quality) IPN Member, ASQ (American Society for Quality) Senior Member & Country Counselor for Greece, as well as ASQ s QMD OETC (Organizational Excellence Technical Committee) Member representing Europe. IIA (Institute of Internal Auditors) Member and HIIA (Hellenic Institute of Internal Auditors) Member. Invite_Quality_Cri_KtPAE_2_10June15.docx 5 / 6

American Society for Quality (ASQ) & ASQ LMC Greece O ASQ (www.asq.org) είναι μία παγκόσμια κοινότητα ατόμων αφοσιωμένων στην ποιότητα, οι οποίοι μοιράζονται, ιδέες και εργαλεία για τη βελτίωση του κόσμου μας. Με περισσότερα από 80.000 φυσικά και εταιρικά μέλη σε περισσότερες από 150 χώρες ανά την υφήλιο, ο ASQ διαθέτει την εμβέλεια και το κύρος που δημιουργεί η ένωση και αλληλεπίδραση των επαγγελματιών του χώρου της ποιότητας (όλων των κλάδων της οικονομίας), οι οποίοι εξελίσσουν επιχειρήσεις, οργανισμούς και κοινωνίες προκειμένου να αντιμετωπιστούν οι κρίσιμες προκλήσεις του σήμερα και του αύριο. Ο ASQ, ο οποίος ιδρύθηκε το 1946, παρέχει στα μέλη του, αλλά και σε λοιπούς ενδιαφερόμενους: γνώσεις, πρακτική τεχνογνωσία, εκπαίδευση και επαγγελματικές πιστοποιήσεις στον τομέα της ποιότητας, της επιχειρηματικής αριστείας και γενικότερα της διοίκησης επιχειρήσεων. Η έδρα του οργανισμού βρίσκεται στο Milwaukee (Wisconsin - ΗΠΑ), αλλά διαθέτει Εθνικά Κέντρα Εξυπηρέτησης σε: Ινδία, Κίνα και Μεξικό, καθώς και ένα Περιφερειακό Κέντρο Εξυπηρέτησης στα Ενωμένα Αραβικά Εμιράτα, το οποίο εξυπηρετεί την Μέση Ανατολή και την Βόρεια Αφρική. Εντός 2015 προβλέπεται η δημιουργία και ενός Περιφερειακού Κέντρου Εξυπηρέτησης στην / για την Ευρώπη. Όραμα του ASQ: «Θέτοντας την ποιότητα ως μία παγκόσμια προτεραιότητα, μία επιχειρησιακή - επιχειρηματική επιταγή και μία προσωπική ηθική, ο ASQ γίνεται η κοινότητα για όλους όσους αναζητούν τις ιδέες, την τεχνολογία ή τα εργαλεία της ποιότητας για να εξελίξουν τον εαυτό τους και τον κόσμο τους.» Αποστολή του ASQ: «Η αύξηση της αξιοποίησης και της επίδρασης της ποιότητας σε απόκριση των ποικίλων αναγκών στον κόσμο.» Ο ASQ παρέχει, κατόπιν εξετάσεων, 17 διεθνώς αναγνωρισμένες επαγγελματικές πιστοποιήσεις. Η Τοπική Κοινότητα των Μελών του ASQ στην Ελλάδα (ASQ Local Member Community (LMC) Greece) αριθμεί σήμερα περισσότερα από εξήντα (60) ανώτατα και ανώτερα στελέχη επιχειρήσεων και οργανισμών, οι οποίοι εργάζονται στις πιο γνωστές διεθνείς και ελληνικές επιχειρήσεις και οργανισμούς της χώρας. Εθνικός Εκπρόσωπος του ASQ στην Ελλάδα, είναι η Δρ. Α. Παλλαδά, Υπ. ΣΔΕΠ - Εσωτ. Ελέγχου της ΚτΠ Α.Ε.. Τον Οκτώβρη 2014, κατόπιν σχετικής πρότασης της Εθνικής Εκπροσώπου για την Ελλάδα, πραγματοποιήθηκε η 1 η Συνάντηση Κορυφής Ευρωπαίων Εθνικών Εκπροσώπων του ASQ, με συμμετοχή του Προέδρου ΔΣ και της εκλεγμένης για την επόμενη θητεία (από Ιαν. 2015) Προέδρου ΔΣ του ASQ, της Δντριας Παγκόσμιων Μελών του ASQ και Εθνικών Εκπροσώπων από 11 κράτη της Ευρώπης. Αντικείμενα της Συνάντησης Κορυφής ήταν: (α) η παρουσίαση και συζήτηση επί της τρέχουσας κατάστασης των θεμάτων ποιότητας και της επαγγελματικής κατάστασης των επαγγελματιών ποιότητας στις επιχειρήσεις και τους οργανισμούς ανά ευρωπαϊκή χώρα, (β) η διαμόρφωση ευρωπαϊκής σχετικής στρατηγικής και πολιτικών και (γ) η δρομολόγηση σχετικών τοπικών (ανά χώρα), πανευρωπαϊκών, αλλά και διεθνών (με επίκεντρο όμως την Ευρώπη) δραστηριοτήτων. Μέχρι σήμερα, έχουν διοργανωθεί και υλοποιηθεί (δωρεάν και σε εθελοντική βάση) αρκετές ενημερωτικές και εκπαιδευτικές εκδηλώσεις, στην Αθήνα και στην επαρχία. Από τον Φλεβάρη 2015, η Τοπική Κοινότητα Μελών του ASQ στην Ελλάδα έχει δικό της Προεδρείο, το οποίο συνεργάζεται στενά με την Εθνική Εκπρόσωπο. Τον Μάη 2015, η Τοπική Κοινότητα Μελών του ASQ στην Ελλάδα επισημοποιήθηκε στην οργανωτική δομή του ASQ, αποτελώντας την πρώτη επισημοποιημένη τοπική κοινότητα μελών του ASQ στην Ευρώπη. Invite_Quality_Cri_KtPAE_2_10June15.docx 6 / 6