ACKNOWLEDGEMENTS. Locked Bag 2220 North Ryde BC NSW Tel: Fax:

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2 ACKNOWLEDGEMENTS This Communication Aid is developed by the Northern Sydney Multicultural Access Project. It is an adaptation of the Communication Aid for Aged Day Care Services developed by the Cumberland / Prospect Multicultural Access Project. The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland / Prospect Multicultural Access Project Office, for her generosity in sharing her resources and her support to this project. We would also like to extend our appreciation to the centre based respite and aged day care services that contributed to the development of the original Communication Aid. The Northern Sydney Multicultural Access Project would also like to extend our thanks to Northside Community Forum, particularly to Tim McGovern, Northern Sydney HACC Development Officer, and Fleur Childs, Administration Officer for their contribution and support in the development of this series of communication tool. Special acknowledgement is extended to the Advisory Committee members of the Northern Sydney Multicultural Access Project and the HACC services in the Northern Sydney Region for their contribution and support to the development of this resource. The Northern Sydney Multicultural Access Project is funded by the Department of Ageing, Disability and Home Care through the Home and Community Care Program, and is managed by the Multicultural Health Service, Northern Sydney Central Coast Area Health Service. Grace Chan Northern Sydney Multicultural Access Project Multicultural Health Service Northern Sydney Central Coast Area Health Service Locked Bag 2220 North Ryde BC NSW 1670 Tel: Fax: i

The Northern Sydney Multicultural Access Project would like to express our gratitude to Monika Latanik, Cumberland / Prospect Multicultural Access Project Office, for her generosity in sharing her

3 INTRODUCTION As our culturally diverse population rapidly ages, it becomes increasingly important that our Home and Community Care (HACC) services have the capacity to provide a culturally responsive service. Effective cross cultural communication is one of the key, if not the most important, components in culturally responsive care. Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds, everyday communication continues to be a challenge. This Communication Aid is a tool for service providers to communicate with individual service users from diverse cultural backgrounds. It is available in 31 languages. It includes three categories: 1. General; 2. Health / Personal Care & Aid; and 3. Activities / Food. We encourage services to add individualised items in each category to reflect the preferences of their service users. It is recommended an individualised Communication Aid be put together for each service user requiring communication assistance. It does not only help the service user to feel valued and respected, it will also provide them more opportunities to familiarise with the Kit and encourage them to initiate conversation and make their needs known to the service provider. It may also be a good way to involve the family and carer to add individualised items, such as photos of activities, food (or even recipes), etc. to the resource. It is important to note that this Communication Aid is not a replacement of professional interpreters. When there is a complex issue, service providers should arrange for a professional interpreter to assist with communication. To download this Communication Kit in different languages and to find out more about countries and languages, please go to: The Northern Sydney Multicultural Access Project welcomes HACC and other services to adapt different parts of this Communication Kit to suit the needs of their services and service users. For more information, please contact the Northern Sydney Multicultural Access Project. ii

Whilst HACC services in the Northern Sydney Region are able to utilise face-to-face and telephone interpreters to communicate more effectively with people from culturally diverse backgrounds,

4 Ambulance / Hospital Bag BBQ Bus / Seat belt Cake / Birthday Call... Car Coffee Cold / Hot Cold / soft drink Doctor False teeth / dentures Food / Meal Food Chart 1 Food Chart 2 Glasses Going home Happy / Sad Hat Hearing aid Keys Lie down / Sleep Listen to music Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group. Tissues Toilet Walking frame / Walking stick Wheelchair Weekdays Ασθενοφόρο / Νοσοκομείο 1 Τσάντα 2 Ψησταριά 3 Λεωφορείο / Ζώνη ασφαλείας 4 Κέικ / Γενέθλια 5 Τηλεφωνήστε 6 Αυτοκίνητο 7 Καφές 8 Κρύο / Ζέστη 9 Κρύο ποτό / αναψυκτικό 10 Γιατρός 11 Ψεύτικα δόντια / μασέλες (οδοντοστοιχίες) 12 Φαγητό / Γεύμα 13 ιατροφικός Χάρτης 1 14 ιατροφικός Χάρτης 2 15 Γυαλιά 16 Ας πάμε σπίτι 17 Χαρούμενος(-η) / Λυπημένος(-η) 18 Καπέλο 19 Ακουστικό βαρηκοΐας 20 Κλειδιά 21 Ξάπλωσε / Κοιμήσου 22 Ακούμε μουσική 23 Φάρμακο / χάπια 24 Χρήματα (Λεφτά) 25 Νοσοκόμα (Νοσηλεύτρια) 26 Έξοδος / Πικνίκ 27 Χάρτης Πόνου 28 είξτε το σημείο που σας πονάει 29 Βρέχει 30 Άρρωστος(-η) 31 Ας καθίσουμε έξω 32 Τσάι / Γάλα / Ζάχαρη 33 Αυτό είναι Ημερήσιο Κέντρο Φροντίδας. 34 Καλωσορίσατε στην ομάδα μας. Χαρτομάντιλα 35 Τουαλέτα (Αποχωρητήριο) 36 Περιπατητήρας (Περπατούρα) / Μπαστούνι 37 Αναπηρική καρέκλα (Αναπηρικό καρότσι) 38 Καθημερινές 39 iii

Medicine / tablets Money Nurse Outing / Picnic Pain Chart Point to where the pain is Raining Sick Sit outside Tea / Milk / Sugar This is a Day Care Centre. Welcome to the group.

5 Ambulance / Hospital Ασθενοφόρο / Νοσοκομείο 1

6 Bag Τσάντα 2

7 BBQ Ψησταριά 3

8 Bus / Seat belt Λεωφορείο / Ζώνη ασφαλείας 4

9 Cake / Birthday Κέικ / Γενέθλια 5

10 στο γιο στο φίλο/ στη φίλη στο γείτονα/ στη γειτόνισσα στην κόρη (στη θυγατέρα) στο σύζυγο (στον άντρα) στο γιατρό στη σύζυγο (στη γυναίκα) στο δικηγόρο στην οικογένεια Τηλεφωνήστε 6 στο διερμηνέα

11 Car Αυτοκίνητο 7

12 Coffee Καφές 8

13 Cold / Hot Κρύο / Ζέστη 9

14 Cold / soft drink Κρύο ποτό / αναψυκτικό 10

15 Doctor Γιατρός 11

16 False teeth / dentures Ψεύτικα δόντια / μασέλες (οδοντοστοιχίες) 12

17 Food / Meal Φαγητό / Γεύμα 13

18 Soup Σούπα Bread Ψωμί Chips Πατατάκια Rice Ρύζι Pasta Ζυμαρικά Pizza Πίτσα Burger Μπέργκερ Sandwich Σάντουιτς Hot Dog Χοτ -ντογκ Lamb Αρνάκι Chicken Κοτόπουλο Pork Χοιρινό Beef Βοδινό Roast Ψητό Food Chart 1 - Likes & Dislikes Διατροφικός Χάρτης 1 Τι μου αρέσει & Τι δεν μου αρέσει 14 Fish Ψάρι

Chicken Κοτόπουλο Pork Χοιρινό Beef Βοδινό Roast Ψητό Food Chart 1 -

19 Food Chart 2 Likes & Dislikes Διατροφικός Χάρτης 2 Τι μου αρέσει & Τι δεν μου αρέσει 15

20 Glasses Γυαλιά 16

21 Going home Ας πάμε σπίτι 17

22 Happy / Sad Χαρούμενος(-η) / Λυπημένος(-η) 18

23 Hat Καπέλο 19

24 Hearing aid Ακουστικό βαρηκοΐας 20

25 Keys Κλειδιά 21

26 Lie down / Sleep Ξάπλωσε / Κοιμήσου 22

27 Listen to music Ακούμε μουσική 23

28 Medicine / tablets Φάρμακο / χάπια 24

29 Money Χρήματα (Λεφτά) 25

30 Nurse Νοσοκόμα (Νοσηλεύτρια) 26

31 Outing / Picnic Έξοδος / Πικνίκ 27

32 πόνος στο στήθος καρδιακό πρόβλημα πόνος στην πλάτη πονοκέφαλος στομαχικός πόνος διάρροια πονόλαιμος ωταλγία (πόνος στο αυτί) πονόδοντος Pain Chart Χάρτης Πόνου 28

33 Point to where the pain is Δείξτε το σημείο που σας πονάει 29

34 Raining Βρέχει 30

35 Sick Άρρωστος(-η) 31

36 Sit outside Ας καθίσουμε έξω 32

37 Tea / Milk / Sugar Τσάι / Γάλα / Ζάχαρη 33

38 This is a Day Care Centre. Welcome to the group. Αυτό είναι Ημερήσιο Κέντρο Φροντίδας. Καλωσορίσατε στην ομάδα μας. 34

39 Tissues Χαρτομάντιλα 35

40 Toilet Τουαλέτα (Αποχωρητήριο) 36

41 Walking frame / Walking stick Περιπατητήρας (Περπατούρα) / Μπαστούνι 37

42 Wheelchair Αναπηρική καρέκλα (Αναπηρικό καρότσι) 38

43 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Δευτέρα Τρίτη Τετάρτη Πέμπτη Παρασκευή Σάββατο Κυριακή Weekdays Καθημερινές 39

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