E l i m i n a t i n g t h e p e r c e p t i o n s a n d t h e e x p e c t a t i o n s g a p b e t w e e n l e a d e r f o l l o w e r s : T h e r o l

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1 JFI LF!JII C8 ;!GBOC8J!AI G!9B.A8 :JI F hvcgp j_p ;_dviayp Ggcajabsp ij_e jyahabs Agaeoeabs kawe_ j Cabhgd>iYtoe > am>ahsi>oe. 2h>keY ijge jgkhaijabv bcr= GgabacgdghltY ijge >h<yiaybv myhg : gdglkcglacty, f> >hyidreg s iw<mhgeg jyd gw ; =aylgh>jabvj_jy ij_e >h<yity : _ >ht joi_ joe Y glkcybaiarejoe faighhv _i_ hgio absp bya > Y<<>cdYjabsp?osp : g hvcgp joe gh<yeoiaybye YhY<vejoe!ighhg ty d>jyfw >h<yiaybsp bya hgio absp?osp bya >h<yiaybs abyeg gt_i_ - hvcgp joe hgio abye bya >h<yiaybye YhY<vejoe F hvcgp joe >h<yc>toe ;_dviayp Ggcajabsp ij_e hgya_i_ j_p jyahabs Agaeoeabsp kawe_p ijap Cabhgd>iYt>p am>ahsi>ap jgk Dgdgw BYiaA F hvcgp joe YejacYd;Yevd>eoe myhybj_haijabye jgk d_ewdyjgp YeYjhglg=vj_i_p j_p Y v=gi_p ij_e j>cabs =aydvhloi_ joe ijri>oe bya joe Yeja=hRi>oe joe Yfagcg<gwd>eoe =ay=abyity j_p d>jylghrp bya j_p dra_i_p bya ga YhR<gej>p gk > a=hgw Ykjs F hvcgp j_p >h<yiaybsp hgio abvj_jyp ij_ imri_ joe A>jabye >h<yiaybye ijri>oe hgp day gh<yeoiaybs YccY<s I m p l e m e n t i n g o r g a n i z a t i o n a l c h a n g e u s i n g K o t t e r s e i g h t s t e p m o d e l : A c a s e s t u d y F Hvcgp bya jy 8 gj>cridyjy jgk C e n t o r i n g -CaY C>crj_ G>ht joi_ C O S T P E R H I R E : Crjh_i_, > t >=g bya ikim>jti>ap drjh_i_ jgk ;>tbj_ 8 gkiaye ( a b s e n t e e i s m r a t e ) ijap >cc_eabrp > am>ahsi>ap mhsi_ jgk ;>tbj_ Crjh_i_p 8eAho tegk ;keydabgw T r a i n i n g R O I ija > am>ahsi>ap gk ;htibgejya ij_e ccr Imri_ <rj_ - KlaijYdregk. Ghgi=aghaijabgt YhR<gej>p gk > _h>r?gke j_ abyeg gt_i_ bya j_ =rid>ki_ joe >h<y?gdreoe!hi=rfh<dhl. C o a c h i n g - M e n t o r i n g & B e s t P r a c t i c e s i> cc_eabgwp bya Eregkp Fh<Yeai GYhR<gej>p 8 gj>c>idyjabvj_jyp!hi=rfh<dhl.

2 E l i m i n a t i n g t h e p e r c e p t i o n s a n d t h e e x p e c t a t i o n s g a p b e t w e e n l e a d e r f o l l o w e r s : T h e r o l e o f $ HLI:FKRQ. ;a>kakejabr Ij>crm_ bya E ajkmty ij_e AYharhY : t=hyi_ j_p Ghgio abvj_jyp, joe IjhYj_<abye AYharhYp bya joe Fh<YeoiaYbye GYhY<vejoe AYharhY mohtp iweghy bya Y gj>cridyjy byharhyp - Gyp ga ijhyj_<abrp byharhyp ikd;rccgke ij_e k gb>ad>eabs > ajkmty bya abyeg gt_i_ Y v j_e byharhy YhY;tYi_ jgk Nkmgcg<abgw Ikd;gcYtgk bya ga > a=hri>ap jgk ijap ijri>ap ikd >halghrp joe >h<y?vd>eoe!ijgi>ct=>p Agaeoeabsp ;abjwoi_p bya Yeja=hRi>ap k gn_ltoe A s s e s s i n g t h e C o n s t r u c t V a l i d i t y o f a n e w S i t u a t i o n a l J u d g e m e n t T e s t gh<yeoiaybs >cbkijabvj_jy bya ga Yejacsn>ap joe k gn_ltoe <ay jg ike>ej>k ij_e YeY?sj_i_ >h<yityp >jabrp >h<yiaybrp ikd >halghrp i> imri_ d> jy hgio abr myhybj_haijabr jo >h<y?gdreoe MYhjg<hRl_i_ =>fagjsjoe bya =_dagkh<ty cyaitgk =>fagjsjoe <ay j_ CAF S C I F Y Ikimrjai_ j_p hgio abvj_jyp d> jg lyaevd>eg jgk >h<yiaybgw >blg;aidgw Gyp _ Yejtc_n_ <ay jg iwij_dy Yfagcv<_i_p bya _ YtiA_i_ >kawe_p j >h<y?vd>egk, > _h>r?gke jap ikd >halghrp jgk ijg YeYilYcrp >h<yiaybv >ha;rccge (: :D>G:F=ITQ. T h e e f f e c t s o f a p p r a i s a l j u s t i c e, o r g a n i z a t i o n a l p o l i t i c s, a c c o u n t a b i l i t y a o n t a s k a n d c o n t e x t u a l p e r f o r m a n c e : a n e m p i r i c a l s t u d y i n (: :D>G:F=ITQ. Fh<YeoiaYbgt YhR<gej>p gk ikej>cgwe ij_e > ajkmty j_p byharhyp Cgeg RjaY byharhyp bya mridyjy byharhyp MRidY ij_e byharhy : g hvcgp joe hgio abye bya gh<yeoiaybye YhY<vejoe =aym>thai_ j_p gckdghltyp ijg >h<yiaybv >ha;rccge : hg;csdyjy b hgbcsi>ap gk Yejad>jo t?gke ga G L B jyahabs Agaeoeabs kawe_ bya ;ayiad_ YeR jkf_ Fh<YeoiaYbs bgkcjgwhy & YccY<s :C>crj_ >ht joi_p ij_ W I N D H E L L A S 8tjaY bya iker >a>p jgk >h<yiaybgw ijh>p M e n t o r i n g bya A>jabv nkmgcg<abv b>lrcyag -C>crj_ >ht joi_p J o b P a i r s

3 ;agabyejyp jap >b Ya=>kjabrp YccY<rp : F >b Ya=>kjabvp iye lghryp YccY<sp -C>c >ht joi_p =kg >cc_eabye =_dgjabye imgc>toe hgigdgtoi_ ij_e >b Yt=>ki_ joe >h<y?gdreoe bya _ > t=hyis j_p ij d>jylghr j_p >b Yt=>ki_p ijg >h<yiaybv >ha;rccge B l u e c o l l a r w o r k e r s : YeRcki_ Ari>oe >h<yityp bya byasbgejy i> day >cc_ d>jy ga_jabs > am>th_i_ B o u n d a r y l e s s c a r e e r a n d s u b j e c t i v e c a r e e r s u c c e s s : A c o m p a r a t i v e s t u d y b G r e e k a n d E r a s m u s s t u d e n t 8fagcv<_i_ j_p Y gj>c>idyjabvj_jyp >evp >b Ya=>kjabgw hg<hrddyjgp YeR jkf_p =>fagjsjoe -C>crj_ >ht joi_p JY =tbjky imri>oe ijge >h<yiaybv myhg bya h<yiaybs ;rid>ki_ - C>crj >ht joi_p 8fagcv<_i_ j_p Y gj>c>idyjabvj_jyp >evp >b Ya=>kjabgw hg<hrddyjgp YeR jkf_p =>fagjsjoe -C>crj_ >ht joi_p, Fh<YeoiaYbs =rid>ki_ bya o u t s o u r c i n g. h>ke_jabs hgir<<ai_ drio YeRcki_p bgaeoeabgw =abjwgk, e - H R M : T h e e f f i c i e n c y o f I n t e r n e t r e c r u i t i n g f r o m t h e a p p l i c a n t s ' p e r s p e c t i v e 8eY?sj_i_ h<yityp ij_e Fabgegdabs Ahti_ F hvcgp joe A>jabye nkmgcg<abye myhybj_haijabye ij_e YeY?sj_i_ >h<yityp 8eR jkf_ j>ij Yfagcv<_i_p k ga>jabye byjyijri>oe <ay >jyah>ty Yhgms >c><bjabye bya ikd;gkc>kjabye k _h>iaye Fh<YeoiaYbs >cbkijabvj_jy bya Yeja=hRi>ap k gn_ltoe Y reyeja ijap =ay=abyit > acg<sp 8eYejaijgamtY =>fagjsjoe ij_ iw<mhge_ Y<ghR >h<yityp h<yiaybs abyeg gt_i_, C>crj_ >ht joi_p Jg nkmgcg<abv ikd;vcyag joe >h<y?gdreoe ij_ <>ear K Jg w o r k p l a c e b u l l y i n g k v j_ ibg ar jgk H R ij_e ccr=y : reegay, bgkcjgwh Yajt>p jgk lyaegdregk F hvcgp j_p ;agtb_i_p 8eAhy aegk ;keydabgw ij_e hvc_n_ bya Yejad>jy ai_ jg w o r k p l a c e b u l l y i n g. 2h>keY i> >cc_eabrp > am>ahsi>ap JY Y gj>cridyjy j_p >h<yiagdyetyp : F hvcgp j_p hgio abvj_jyp bya j ikeyaia_dyjabsp eg_dgiwe_p!ighhg ty d>jyfw >h<yiaybsp bya hgio absp?osp : =a>h>we_i_ joe Yajaye >frjyi_ joe H R hybjabye op jhv oe Yejad>jy ai_p jgk?_jsdyjgp - C>crj_ >ht joi_p j_p >jyah>typ E n e l G r e e n P o w e r H e l l a s

4 C>crj_ >ht joi_p : _ YccY<s j_p gh<yeoiaybsp bgkcjgwhyp i> f>eg=gm>aybs dger=y : =a>h>we_i_ j_p hgiyhdg<sp ij_ ery bgkcjgwhy joe ij>c>mye =agtb_i_p Fh<YeoiaYbs iao s : _ >dlreai_ jgk lyaegdregk ijy d>iyty ij>rm_ bya =aylghg gasi>ap YeRcg<Y d> j_e a>hyhmabs ;YAdt=Y jgk ijvmgk j_p GYhR<gej>p gk > _h>r?gke j_ =_dagkh<ty A>jabye ikeyaia_drjoe ijap gdr=>p DYhbaiiaidvp - Aaidvp ij_e >h<yity - h<yiaybs >fgkareoi_ : yp Ycc_c> a=hgwe d>jyfw jgkp Ykjrp ga reega>p O r g a n i z a t i o n a l T r a i n i n g A s s e s s m e n t a n d i t s i m p a c t o n e m p l o y e e p e r f o r m a n c e > t=hyi_ joe jgfabye imri>oe ijg nkmgcg<abv ikd;vcyag & j_e >h<yiayb YeYilRc>aY i_dyity joe d_ mh_dyjabye Ydga;ye <ay jgkp >h<y?vd>egkp : rdlyi_ ijap laca hgp j_e gabg<re>ay Yhgmrp W o r k p l a c e b u l l y i n g bya w o r k e n g a g e m e n t : day d>crj_ >ht joi_p gh<yeoiaybs bgkcjgwhy bya _ gh<yeoiaybs =rid>ki_ ijg =_dviag bya a=aojab jgdry mh_iadvj_jy joe d_ mh_dyjabye Ydg;ye <ay jgkp >h<y?vd>egkp : _ > abgaeoe jgkp bya _ imri_ jgkp d> jap mh_dyjabrp Ydga;rp T h e i m p a c t o f c u l t u r a l i n t e l l i g e n c e o n m u l t i c u l t u r a l t e a m s e f f e c t s o n p e r f o r m a n c e >h<g=gjabs Yj?rejY byjr j_ =ay hy<drj>ki_ bya k g<hyls joe > am>ah_iayby ikccg<abye ikd;ri>oe >h<yityp c>khr joe >h<y?gdreoe byjr j_ =ay hy<drj>ki_ bya k g<hyls joe > am>ah_iaybye ikccg<abye ikd;ri>oe >h<yityp ": HLKJTQ. ": HLKJTQ. imri_ j_p >h<yiaybsp >b Yt=>ki_p bya jgk YeAhy aegk b>lycytgk d> j_e Y g=gjabvj_jy joe dabhgd>iytoe > am>ahsi>oe Yhgmsp k _h>iaye ij_e ccr=y "HSF *. Gyp > ajk<mre>jya _ ;ayiad_ YeR jkf_ drio jgk H R <>ear bya _ >h<yity O n l i n e l e a d e r s h i p : t h e d e v e l o p m e n t o f l e a d e r s h i p s k i l l s, t r a i t s a n d a b i l i t i o n l i n e g a m i n g JY j>ij <eoijabye abyegjsjoe op >h<yc>tg > acg<sp i> >jyah>ty j_c> abgaeoeaye " I t h i n k I k n o w y o u " : g hvcgp joe hg - hgircbki_p ( p r e - r e c r u i t m e n t ) gh<yeoi Yejacsn>oe ij_e Yfagcv<_i_ >jyahabye aijgi>ct=oe H u m a n R e s o u r c e M a n a g e m e n t v a l u e c h a i n i n I K E A c o m p a n y : F hvcgp j_p >h<yiayb =rid>ki_p ijy Y gj>cridyjy j_p > am>th_i_p

5 !ijgi>ct=>p bgaeoeabsp =abjwoi_p bya acg<s Ghgio abgw > t=hyi_ j_p YejacYd;Yevd>e_p gh<yeoiaybsp k gijshaf_p ij_ lacvjad_ >h<yiaybs ikd >halghr - gagp g hvcgp j_p >h<yiaybsp YeYilRc>aYp bya joe ikey=>clabye > Ylye ij_ imri_ joe =kg YhY<gejye F hvcgp j_p ikeyaia_dyjabsp eg_dgiwe_p bya j_p nkmgcg<absp YeA>bjabvj_jYp ij_e >h<yiaybs YeYilRc>aY gk ;ayegke ga >h<y?vd>ega ijg =_dviag jgdry mhsi_ j_p ikerej>kf_p > acg<sp hgio abgw ij_e ccr=y ikd;gcs j_p ;8; ij_e byjrhjai_ > am>ah_iaybye hg<hyddrjoe joe Fh<Yeaidye Jg absp 8kjg=agtb_i_p : _ >ht joi_ jgk ;sdgk BYdaroe (:KJHLIRK@Q. "Pjk Y =tbjky > abgaeoetyp : _ myhjg<hrl_i_ bya _ ikd;gcs jgkp ijgkp iw<mhgegkp gh<yeaidgwp. C>crj_ >ht joi_p i> >cc_eabs YilYcaijabs >jyah>ty " "C>crj_ >ht joi_p : yp YeY jwii>jya <>ity ij_e >jyah>ty J!J8D " "F hvcgp jgk gh<yeoiaybgw "=gweya bya cy;>te " ij_e nkmabs bya iodyjabs k< joe >h<y?gdreoe " "GYhR<gej>p gk > _h>r?gke j_ =>bjabvj_jy bya j_e Yfag gt_i_ j YeYjhglg=vj_i_p Y v jge >h<y?vd>eg " ";a>h>keyejyp jg M u m - E f f e c t " " gh<yeoiaybs bgkcjgwhy bya _ >h<yiaybs =rid>ki_ ij_e >jyah>ty C O C O - M A T " " H o w i n t r a p r e n e u r s h i p i s a f f e c t e d b y u n c e r t a i n t y a v o i d a n c e " "GhYbjabrp jgk H R bya _ > t=hyis jgkp ij_e Y v=gi_ joe > am>ahsi>oe " "HSF *. "krcabj>p dghlrp Y Yimvc_i_p ijge jgkhaidv " #@GHLIBZK@Q!. T h e i m p a c t o f p r o a c t i v i t y a n d w o r k e n g a g e m e n t o n j o b c r a f t i n g " Yjgdabs > am>ah_dyjabs ikd >halghr ijap > am>ahsi>ap bya ga hgi=aghaijabgt j_p YhR<gej>p : >jyahabv > am>ah_dyjabv >ha;rccge bya Yjgdabrp =aylghrp " " gh<yeoiaybs Yh>js op YhR<gejYp >etimki_p j_p >jyahabs > am>ah_dyjabvj_jyp " hgio abvj_jy bya yp > a=hr ij_e >dlreai_ j_p >h<yiaybsp =rid>ki_p bya lacvjad_p >h<yiaybsp ikd >halghrp. F hvcgp j_p =aydrm_p d>jyfw >h<yiaybsp bya gabg<>e>aybsp?osp

6 "8jgdabrp =aylghrp bya ikd >halghrp YeY?sj_i_p >h<yityp " " D e v e l o p m e n t o f a v i d e o - b a s e d s i t u a t i o n a l j u d g e m e n t t e s t a n d v a l i d a t c o m p a r i s o n w i t h t h e p a p e r a n d p e n c i l t e s t " " R e s i l i e n c e f o l l o w i n g p s y c h o l o g i c a l c o n t r a c t v i o l a t i o n a n d d i s r u p t i v e o r g a n c h a n g e s " "8eY?sj_i_ >h<yityp i> >htg=g gabgegdabsp bhti_p " "8ejacYd;Yevd>e_ gh<yeoiaybs k gijshaf_ ijgkp >cc_eabgwp gh<yeaidgwp : _<r bya Y gj>cridyjy " "Nkmgcg<abv ikd;vcyag bya >h<yiaybs >d cgbs " "Pfge>p AYharhYp bya >b Yjhaidvp " "Gyp > _h>r?>a _ hgio abvj_jy i_dyejabrp jkmrp j_p >h<yiaybsp dyp?osp " " > t=hyi_ j_p bwhayp Ykjv -Yfagcv<_i_p by j_p jd_ abyeg gt_i_p Y v klaijrd>e>p ikeasb>p, ij_e byaegjgdabs ikd >halghr bya ij_e >ejvp bya >bjvp hvcgk Y v=gi_ joe >h<y?gdreoe " "Ggigjabs bya gagjabs >h<yiaybs YeYilRc>aY : hg=aya>iabr YtjaY bya >h<yia Y gj>cridyjy " "Fa ijri>ap joe >h<y?gdreoe hgp jap gh<yeoiaybrp YccY<r :CWD: $ " > t=hyi_ joe gh<ye. YhY<vejoe ij_e =aydvhloi_ >h<yityp & j_e Y v=gi_ joe >h<y?gdreoe ijge =_dviag jgdry " " a jyi>ap ijg >h<yjabv =tbyag Y v j_ egdga>ity >ht =Ye>aYbye ikd;ri>oe " #@GHLIBZK@Q!. "!ighhg ty /Iw<bhgki_ d>jyfw >h<yiaybsp bya hgio absp?osp : =arijyi_ jg lwcgk " "C>jYlghR j_p >b Yt=>ki_p ij_e >h<yity : 8jgdabgt & Fh<YeoiaYbgt GYhR<gej>p " "Ik<bhajabs d>crj_ ijap <>earp i> imri_ d> jgkp Rfge>p byharhyp " "h<yiaybs iw<bhgki_ bya aighhg ty : ik<bhajabs d>crj_ d>jyfw joe =wg lwcoe " "K Yhfaidvp bya =agtb_i_ YeAho aegk =keydabgw " " " T r a i n i n g T r a n s f e r " YhR<gej>p gk > _h>r?gke j_e > ajkms d>jylghr >b Yt=>ki_p " "!ighhg ty > Y<<>cdYjabsp bya hgio absp?osp : ik<bhai_ joe <>e>ye b a b b o o m e r s & g e n e r a t i o n Y " P r o t e a n & B o u n d a r y l e s s C a r e e r s i n G r e e c e : T h e D i m e n s i o n o f G e n d e r " " D e c i s i o n m a k e r s ' r e a c t i o n s t o d i f f e r e n t s e l e c t i o n m e t h o d s "

7 " > t=hyi_ joe >jyahabye r e c r u i t m e n t w e b s i t e ijap =ay=abyit>p hgircb k gn_ltoe bya j_e >cbkijabvj_jy jgk gh<yeaidgw " > t=hyi_ joe Yjgdabye =aylghye ij_ =ay=abyity YeY?sj_i_p >h<yityp " "8eja=hRi>ap k gn_ltoe ijy j>ij hgio abvj_jyp & ijy j>ij ikeyaia_dyjabs eg_dgiwe_p ij_e > acg<s hgio abgw " "Mhsi_ nkmgd>jhabye j>ij <ay hvic_n_ d_myeabye i> d><rc_ gck>aeabs > am>th_i_ ijge myhg joe j_c> abgaeoeaye " "Fa ikccg<abrp =ay hy<dyj>wi>ap ij_e ccr=y bya ij_ :>hdyety - _ >ht joi_ bcr=gk jgk d>jrccgk " "f>jr?gejyp j_e > ajkm_dre_ byharhy : g hvcgp j_p hgio abvj_jyp & j ijhyj_<abye byharhyp " "GhYbjabrp ;8; i> eykjacaybrp > am>ahsi>ap " %BCHDW HLDHQ. "Gyp _ YeR jkf_ joe =>fagjsjoe ikd;rcc>a ij_e >etimki_ j_p Y gimgc_iadvj_jyp " " mhsi_ joe aijgi>ct=oe bgaeoeab_p =abjwoi_p op >h<yc>tg hgircbki_ hgio abgw " "Jg nkmgcg<abv ikd;vcyag byjr j_e >htg=g j_p gabgegdabsp bhti_p " "Nkmgcg<abv ikd;vcyag bya <>ear K : yp ga >h<g=vj>p d ghgwe ey mjtigke aimkhv nkmgcg<abv ikd;vcyag d> jgkp ergkp >h<y?vd>egkp " "F hvcgp j_p gh<yeoiaybsp =abyagiwe_p joe ikij_drjoe Ydga;ye ij_e abyeg gt_i_ joe >h<y?gdreoe & ijap >h<yiaybrp ijri>ap bya ikd >halghr 'Iwij_dY Yfagcv<_i_p >h<y?gdreoe ;Ri>a jgk B a l a n c e d S c o r e c a r d : YhR<gej>p > _h>r?gke j_e Y gj>c>idyjabvj_jy mhsi_p jgk bya Yejad>jy ai_p Y v jgkp >h<y?vd>egkp " (: :D>G:F=ITQ. "F hvcgp joe hgio abye, gabg<>e>aybye bya gh<yeoiaybye YhY<vejoe ij_e >faighhv _i_ >h<yiaybsp bya gabg<>e>aybsp / hgio absp?osp bya ij_e abyeg gt_i_ " " W o r k - L i f e b a l a n c e : g hvcgp jgk hguijrd>egk ij_e >faighhv _i_ >h<yiayb hgio absp?osp " "Ghgio abgt bya gh<yeoiaybgt YhR<gej>p =aybae=we>ki_p im>jabr d> jg B u l l y i n ijg myhg >h<yityp " ";8; bya hybjabrp =aym>thai_p j_p =aylgh>jabvj_jyp bya j_p aivj_jyp " "Ghgio abvj_jy bya YejtijYi_ ->jgadvj_jy ij_e gh<yeoiaybs YccY<s " " E n e l G r e e n P o w e r I n t e g r a t i o P r o j e c t -bgkcjgwhy bya >h<yiaybs abyeg gt_i_ i> reye gck>aeabv gh<yeaidv " "C>crj_ >ht joi_p :g YeAhy aegp YhR<gejYp ij_ ik<mye>ki_ O l y m p i c A i r A e g e a n A i r l i n e s. ajkmty s Y gjkmty ><m>ahsdyj

8 "Fa Yeja=hRi>ap joe e>g>ai>hmvd>eoe =_dgitoe k Yccscoe ij_e gh<yeoiaybs YccY<s " "b Yt=>ki_ i> =ay hgio abrp abyevj_j>p ijg myhg >h<yityp :g hvcgp j_p hgio abvj_jyp bya joe ;Yiabye Ykjv -Yfagcg<si>oe ij_ ;>cjtoi_ abyegjsjoe " "Ijgam>t >k>cafty ijap >cc_eabrp >h<yiaybrp imri>ap i> iw<bhai_ d> Rcc>p >kho Yubrp myh>p " #@GHLIBZK@Q!. "Fa hgg jabrp >frcaf_ jgk Yijkegdabgw hgio abgw bya yp im>jt?gejy d> j_e nkmgcg<abs jgk abyeg gt_i_ " $ H?BHFSDHQ %. "Fa jri>ap ij_e > Y<<>cdYjabs ijy=ag=hgdty joe >h<y?gdreoe jgk >khkj>hgk =_dgitgk jgdry op Y gjrc>idy j_p =aydvhloi_p jgk nkmgcg<abgw ikd;gcytgk, jgk hgltc byharhyp bya j_p hg=ara>isp jgkp <ay YejtijYi_ ij_e YccY<s, >e drio ik<bkhaye gk =_dagkh<>t _ gabgegdabs bhti_ $ H?BHFSDHQ %. "Lwcg & AYharhY -_ > t=hyi_ j_p iw<bhgki_p >h<yityp -gabg<re>ayp " " i_dyity joe =>kj>hg<>eye ( n a r r o w ) =ayijri>oe j_p hgio abvj_jyp ij_e > acg<s hgio abgw " " S J T s bya Yeja=hRi>ap k gn_ltoe %BCHDRHL "2h>keY > Y<<>cdYjabsp Y gbyjrijyi_p joe Y glgtjoe jgk CGI ij_ ;8; jgk Fabgegdabgw GYe> aij_dtgk 8A_eye ( ) " " Y gj>c>idyjabvj_jy j_p mhsi_p joe >h<yc>toe bgaeoeabsp =abjwoi_p Y v jgkp k gnslagkp - Y glgtjgkp 8! -J! ij_e ccr=y "!ijvjg ga bgaeoeabsp =abjwoi_p bya _ mhsi_ jgkp Y v jy ij>crm_ ;8; " " > t=hyi_ jgk cyaitgk YeYlghRp ijy j>ij hgio abvj_jyp " "Jg A>jabv nkmgcg<abv ikd;vcyag ij_e gabgegdabs bhti_ : gkjg ty s hy<dyjabvj_jy ; " "Imri>ap d>jyfw myhybj_haijabye gk ikearjgke jap Yjgdabrp =aylghrp " "2h>keY <ay jg nkmgcg<abv ikd;gcyag joe >h<y?gdreoe bya ja iker >a>p Y v j_e YhY;tYis jgk " ";a>aes ij>crm_ ( e x p a t r i a t e s gacv<ga <ayjgkp g gtgkp > acr<gke ey >h<yijgwe ijg >foj>habv bya jg nkmgcg<abv jgkp ikd;vcya " L e a r n i n g & D e v e l o p m e n t i n a m u l t i n a t i o n a e n v i r o n m e n t : t h e c a s e s t u d y o f C o c a C o l a H e l l e n i c, s p e c i f i e d o n t h e K e y A c c o u n t M a n a g e r s " "GYhR<gej>p gk > _h>r?gke j_e > ajkmty j_p byharhyp jgk Yjvdgk " "Fa > a jyi>ap j_p gabgegdabsp bhti_p ij_e Y<ghR >h<yityp : drjhy Yejad>jy ai_p j_p bhti_p Y v j_ ibg ar j_p ;8; -_ >cc_eabs >d >ah (HLDLE>FRCHL. "A : aighhg ty d>jyfw > Y<<>cdYjabsp bya hgio absp?osp bya _ iwe=>is j_p d> j_e >h<yiaybs abyeg gt_i_ bya j_ =rid>ki_ ijge gh<yeaidv "

9 " bgkcjgwhy j_p YilRc>aYp : rey gcgbc_hodreg dgejrcg drjh_i_p d> >lyhdg<s ijge rc><mg >eyrhayp bkbcglghtyp jgk brejhgk >cr<mgk >hagmsp 8A_eye /CYb>=getYp " "Fh<YeoiaYbs iao s : yp jy d>iyty ij>crm_ joe >jyah>aye Yejad>jo t?gke jg lyaevd>eg Ykjv " "Ijh>p :d>crj_ jgk lyaegdregk i> imri_ d> j_e >h<yiaybs Y v=gi_ bya j_e gh<yeoiaybs YccY<s " "F hvcgp j_p ikeyaia_dyjabsp eg_dgiwe_p ij_e YejtijYi_ ij_e YccY<s bya _ > t=hyis j_p ijap ijhyj_<abrp Yejad>jy ai_p j_p Y Y<vh>ki_p jgk by etidyjgp ijge >h<yiaybv myhg " "Jg reagp ijge >h<yiaybv myhg " "Fa ijri>ap joe >h<y?gdreoe hgp j_e gh<yeoiaybs YccY<s : _ >ht joi_ jgk Fabgegdabgw GYe> aij_dtgk 8A_eye bya jgk GYe> aij_dtgk GYjhye " " T h e i m p a c t o f o u t d o o r t r a i n i n g p r o g r a m m e s o n g r o u p e f f e c t i v e n e s s "!HI=RFH<DHL. " ikeyaia_dyjabs eg_dgiwe_ bya _ > t=hyis j_p ij_e byharhy " " reegay j_p e>kdyjabvj_jyp ijg myhg >h<yityp " " =agtb_i_ joe =aylgh>jabye <>eaye ijge >h<yiaybv myhg bya yp Ykjv > _h>r?>a j_ =aym>thai_ /=agtb_i_byharhyp bya j_e aighhg ty >h<yiaybsp bya hgio absp?osp " ";8; bya gh<yeoiaybs bgkcjgwhy " "F hvcgp j_p ikeyaia_dyjabsp eg_dgiwe_p ij_e >b Yt=>ki_ " " W o r k p l a c e B u l l y i n g bya ikeyaia_dyjabs eg_dgiwe_ : nkmgcg<abs Yh>evmc_i_ " >jabs Fh<YeoiaYbs Ikd >halghr bya _ imri_ j_p d> j_e >faighhv _i_ >h<yiaybsp bya gabg<>e>aybsp aighhg typ ij_?os >evp YeAhy gk " "Jhv ga YeY?sj_i_p >h<yityp, Y gj>cridyjy & iker >a>p ij_e nkmgcg<abs byjrijyi_ jgk Yjvdgk " "AYjYib>ks >evp j>ij =>t<dyjgp rh<gk <ay j_e > acg<s Y glgtjoe imgcye FabgegdtYp bya ;agtb_i_p "8eja=hRi>ap joe k gn_ltoe ij_ ikerej>kf_ > acg<sp hgio abgw " " Y<<cdYjabs > ajkmty bya >frcaf_ byharhyp Y glgtjoe M a n a g e m e n t " "LYaevd>eY >jabsp Fh<YeoiaYbsp Nkmgcg<tYp bya myhybj_haijabr hgio abvj_jyp joe >h<y?gdreoe i> imri_ d> j_e >h<yiaybs abyeg gt_i_ bya j_ ikd >halghr O C B " "C>c>jyejYp jap Yeja=hRi>ap k gn_ltoe ij_ ikerej>kf_ > acg<sp " " hgiyhdg<s ikijgamtyp >hoj_dyjgcg<toe hgio abvj_jyp <ay d><rc_ gck>aeabs > am>th_i_ ijg myhg joe j_c> abgaeoeaye "

10 " E x p e r i e n c i n g o r g a n i z a t i o n a l c h a n g e : t h e f r a m e w o r k o f p s y c h o l o g i c a l c o n t r a c t " " D e v e l o p m e n t o f s e l e c t i o n t o o l s : S J T " ";ay hy<dyj>wi>ap <ay j_e a=aojabg gt_i_ joe Fckd aybye 8>hg<hYddye " "G>=tY ik<bhgwi>oe i> >ht joi_ >aiy<o<sp ergk ikijsdyjgp Yfagcv<_i_p hgio abgw ijg ;sdg 8A_eYtoe " %BCHDW HLDHQ. %BCHDW HLDHQ "8ccY<s bgkcjgwhyp ij_e jyahty 9:8 " "Jg lyaevd>eg -Brd> D8! bya >eeggwd> UM! - CtY gagjabs =a>h>ke_jabs rh>key " " ;agtb_i_ 8ccY<ye ijge jgdry joe a=aojabye 8ilYcaijabye am>ahsi>oe YejtijYi_ joe >h<y?gdreoe ij_e Fh<YeoiaYbs 8ccY<s " "CaiAgcg<abs bya Y<<>cdYjabs frcaf_ joe Droe JYcYejgwmoe Ij>c>mye ij_e ccr=y " SD>I $ " IkeYaiA_dYjabs Dg_dgiwe_ & _ =agtb_i_ joe Ik<bhgwi>oe " "HCCBFRC@ -. "h<yiaybrp Imri>ap bya Ikccg<abrp Ikd;Ri>ap h<yityp. >ht joi_ joe cc_eabye Crioe CY?absp e_drhoi_p " #@GHLIBZK@Q! " k>cafty ij_e 8 Yimvc_i_ - Jg YhR=>a<dY j_ j_c>h<yityp " #@GHLIBZK@Q!. "F hvcgp j_p d>jylghrp j_p b Yt=>ki_p ijg h<yiaybv G>ha;Rccge _ T r a i n i n g T r a n s f e r " " jyahabs JYkjvj_jY, _ jyahabs abvey bya g hvcgp j_p ;agtb_i_p 8eAhy aegk ;keydabgw ij_ ;aydvhlois jgkp " "Iwe=>i_ IjhYj_<absp b Yt=>ki_p d> am>ah_iaybs IjhYj_<abs - 2h>keY ij_e T O Y O T A H E L L A S " "Ghgio abr myhybj_haijabr bya W o r d o f M o u t h. t=hyi_ ij_e Fh<YeoiaYbs cbkijabvj_jy " " >jabs Fh<YeoiaYbs Ikd >halghr & MYhYbj_haijabR Ghgio abvj_jyp " " =aym>thai_ikccg<abye =ay hy<dyj>wi>oe Y v jge Fh<Yeaidv C>igcR;_i_p bya ;ayaj_ityp ij_e ccr=y bya j_e khy _ joe 1 5. Crjh_i_ jgk gigijgw abyeg gt_i_p joe d>hye Y v jap Yh>mvd>e>p k _h>it>p jgk Fh<Yeaidgw " %BCHDW HLDHQ "aiy<o<s >evp ikijsdyjgp 8fagcv<_i_p ij_e jyah>ty F!AFDFC!A 8.. " "F hvcgp j_p Fh<YeoiaYbsp ;abyagiwe_p j_p 8fagcv<_i_p 8 v=gi_p ij_e abyeg gt_i_ joe >h<y?gdreoe " "GYhR<gej>p gk ikd;rccgke ij_ =ayjsh_i_ joe >h<y?gdreoe " (:F:<BPKH HXDHL # "Ike=abRjY : CaY ery hy<dyjabvj_jy ij_e > gms joe B e s t W o r k p l a c e s " " H R M e t r i c s - C>jhyejYp j_e Y g=gjabvj_jy j_p ;agtb_i_p 8eAhy aegk ;keydabgw "

11 "jyahabs Agaeoeabs kawe_ bya _ ;arijyi_ j_p GgckdghltYp " "F hvcgp joe drioe >e_drhoi_p bya joe j>meabye gcajabsp > abgaeoetyp ij_ =aydvhloi_ gcajabye hgjadsi>oe " " Y<<>cdYjabs fgkareoi_ : C>crj_ jgk lyaegdregk i> imri_ d> j_e aighhg ty > Y<<>cdYjabsp - hgio absp?osp, jap YccY<rp bya j_e >h<yiaybs abyeg gt_i_ " " I_dYitY bya g Hvcgp j_p abgaeoetyp ij_ ;agtb_i_ 8ccY<ye " " ;agtb_i_ 8ccY<ye ijge cc_eabv JhY >?abv AcR=g : C>crj>p G>ha jyi>oe :CWD: $ "Fa Yeja=hRi>ap joe hguijydreoe ij_e YejtijYi_ ij_e YccY<s " " Hc>bjhgeabs Ghgircbki_ : 2h>keY <ay j_ ijri_ joe k gnslaoe >h<y?gdreoe bya joe >h<y?gdreoe jgk jdsdyjgp ;agtb_i_p 8eAhy aegk ;keydabgw Y reyeja ij_ drag=g jgk E - R e c r u i t e m e n t " ":MS?:. "8eja hy<dyjabs Ibrn_ bya ;ay hy<dyj>wi>ap "HCCBFRC@ - "AgkcjgwhY am>ahsi>oe bya GhYbjabrp ;aym>thai_p 8eAhy aegk ;keydabgw - t=hyi_ ijy 8 gj>cridyjy j_p am>th_i_p " "C>jYlghR j_p <eyi_p Y v j_e >b Yt=>ki_ " "AgkcjgwhY > am>ahsi>oe & hybjabrp ijg 8eAhy aeg ;keydabv - t=hyi_ ijy Y gj>cridyjy j_p > am>th_i_p " " reegay j_p jykjvj_jyp ijg 8eAhy aeg ;keydabv j_p jyahtyp " " O hvcgp joe Yjgdabye =aylghye ij_ =aydvhloi_ jgk nkmgcg<abgw ikd;gcytgk byjr j_e rejyf_ bya bgaeoeabg gt_i_ joe e>g>ai>hmvd>eoe ijge gh<yeaidv " "GYh>d;Yccvd>e>p C>jY;c_jrp ij_ Imri_ Ghgio abvj_jyp bya h<yiaybsp 8 v=gi_p " "8eja=hRi>ap k gn_ltoe ij_ ikd cshoi_ nkmgd>jhabye j>ij F hvcgp jgk f e e d b a c k " " ajkm_dre_ AYharhY : 8ejab>ad>eabg bya K gb>ad>eabgt Ghgi=aghaijabgt GYhR<gej>p " "Ghgi=aghaijabgt GYhR<gej>p Y<<>cdYjabsp frcaf_p Gyp jgkp YejacYd;RegejYa ga <keytb>p " "Ggcajaidabr YccY<rp i> reye vdacg ikd;gwcoe > am>ahsi>oe bya _ ikd;gcs joe hybjabye j_p ;agtb_i_p 8eAhy aegk ;keydabgw " ";aym>thai jyahabye Ahti>oe -CaY >d >ahabs YeRcki_ j_p > t=hyi_p Ykjye ijgkp byjyeycojrp " (: :D>G:F=IT %. " Afagcv<_i_ Ghg<hYddRjoe jyahabsp Agaeoeabsp kawe_p ;sdgk BRhaiYp " (:KJHLIRK@Q. " AeY=a oh<reoi_ j_p ;a>wakei_p 8eR jkf_p j_p Aeabsp JhR >?Yp j_p ccr=gp " +?:FFSKHL.

12 "Ahajabs YeRcki_ bya YhgkitYi_ joe ;rcjaijoe hybjabye ijy bkhavj>hy hg<hrddyjy =agtb_i_p YccY<ye " " ikd;gcs j_p ;agtb_i_p 8eAhy aegk ;keydabgw ij_ =aym>thai j_p gh<yeoiaybsp YccY<sp : hgir<<ai_ d> ;Ri_ jap c>ajgkh<t>p jgk H R " ";_dagkh<ty >jyahabs bgkcjgwhyp : g bhtiadgp hvcgp j_p bgkcjgwhyp ijap iw<mhge>p > am>ahsi>ap bya _ i_dyity j_p >aiy<o<sp joe >h<y?gdreoe " $ HLI:FKRQ. "F hvcgp j_p >b Yt=>ki_p ijap >fy<ghrp bya ja ik<moe>wi>ap i> imri_ d> jge YeAhy aeg YhR<gejY " " c>ajgkh<tyj_p Yfagcv<_i_p j_p >b Yt=>ki_p : >lyhdg<s YejtijgamgkA>oh_jabgw dgejrcgk ij_e C A R R E F O U R H E L L A S 8.. " "fy<ghrp & ik<moe>wi>ap : ga YhR<gej>p bgkcjgwhy bya > abgaeoety ijy >jyahabr Y gj>cridyjy bya g hvcgp jgk H R ij_e > abgaeoeaybs =ay=abyity " "GYhR<gej>p gk > _h>r?gke j_e Y gj>c>idyjabvj_jy joe gdr=oe ijg > am>ah_iaybv >ha;rccge " "Ghg<hRddYjY gabg<>e>aybsp k gijshaf_p ijge >h<yiaybv myhg " "Ikerej>kf_ > acg<sp hgio abgw : ike>ej>kbjsp bya k gnslagp " " S e l e c t i n c h a n g e a g e n t s : f u n d a m e n t a l d i s p o s i t i o n a t r a i t a n d c o m p e t e n c i e s i n a s i m u l a t e d e n v i r o n m e n t " " T h e r o l e o f p e r s o n a l i t e m e r g e n c e o n p e r f o r m a n c e : a m u l t i l e v e e x p l o r a t i o i n s t a f f i n g f o r H R t e a m s " "Fa Yeja=hRi>ap joe k gn_ltoe vige YlghR jg =tbyag j_p =ay=abyityp j_p ikerej>kf_p ij_e ccr=y bya g hvcgp j_p hgio abvj_jyp " " ajkmty byharhyp : byaghaijabgt YhR<gej>p " "8eRcki_ Ari>oe >h<yityp hgio abgw bte_i_p Fh<Yeaidgw Ik<bgaeoeaye >iiycgetb_p " ":krcae_ ghgls : >ha<hyls, YtjaY bya hgjri>ap Yejad>jy ai_p jgk hg;csdyjgp " "Fa YhR<gej>p j_p hgio abvj_jyp gk > a=hgwe ij_e YejtijYi_ byjr j_p YccY<sp " " ikd;gcs j_p =agtb_i_p YeAhy aegk =keydabgw ij_ =agtb_i_ YccY<ye :CWD: $ " T a l e n t m a n a g e m e n t bya Ydga;rp jycyejgwmoe >h<y?gdreoe ij_e ccr=y " SD>I $ "K<a>aes bya YilRc>aY hgio abgw ijap >jyah>t>p >jh>cyag>a=ye - g=abs YilRc>aY "!PRFFHL "K<a>aes bya YilRc>aY hgio abgw Ggc>dabgw DYkjabgw (G.D. ) >e co "!PRFFHL.. ";agtb_i_ YeAhy aegk =keydabgw bya hgx gcg<aidgt : >d >ahabs rh>key ij_e ccr=y " "HSF * " =agtb_i_ ik<bhgwi>oe bya _ ikeyaia_dyjabs eg_dgiwe_ " "HCCBFRC@ -.

13 "krcabj>p dghlrp Y Yimvc_i_p : _ >cc_eabs bya _ >kho Yubs hy<dyjabvj_jy " $ H?BHFSDHQ % "8fagcv<_i_ j_p =agtb_i_p YeAhy aegk =keydabgw ijge FJ " "IjhYj_<abs =agtb_i_ >b Yt=>ki_p " " =agtb_i_ YeAhy aegk =keydabgw i> >ha jyi>ap ik<moe>wi>oe bya >fy<ghye " " Yfagcv<_i_ j_p Y v=gi_p i> >cc_eabs >jyah>t j_c> abgaeoeaye bya c_hglghabsp " ";_dagkh<ty g=_<gw ikerej>kf_p ;Ri>a a=agjsjoe j_p 9:8 8.. " "Jg nkmgcg<abv ikd;vcyag bya g hvcgp jgk ij_e > acg<s hgio abg %BCHDRHL " ikerej>kf_ op drag=gp > acg<sp hgio abgw bya g jhv gp mhsi_p j_p Y v jap > am>ahsi>ap ijge >ccy=abv myhg " " I n t r a n e t : day ery > gms <ay jg H R " "jyahabs bgaeoeabs >kawe_ : jg bgaeoeabv hvio g j_p Aeabsp jhr >?Yp " "GYhR<gej>p gk > _h>r?gke ja Y glri>ap ij>c>mye > am>ahsi>oe <ay ikdd>jgms i> =a>ae>tp Y gijgcrp " "8 gj>c>idyjabvj_jy >b Yt=>ki_p : >ejriigejyp j_e >b Ya=>kjabs =ay=abyity ijg cytiag =aym>thai_p j_p Y v=gi_p " (HLDLE>FRCHL "Fh<YeoiaYbs bgkcjgwhy : yp > _h>r?>a j_ =agtb_i_ Y v=gi_p ; +?:FFSKHL " A s t u d y o n t h e e f f e c t i v e n e s o f o u t d o o r e x p e r i e n t i a t r a i n i n p r o g r a m m e s i n G r e e c e a n d C y p r u s " ";agtb_i_ YccY<ye & > abgaeoety :CWD: $ "8fagcv<_i_ j_p ;agtb_i_p 8eAhy aegk ;keydabgw ijge vdacg J!J8D %BCRF=IHL "b Ya=>kjabrp YeR<b>p bya d>crj_ YeRcki_p Ari>oe jgk Fabgegdabgw GYe> aij_dtgk 8A_eye " "8fagcv<_i_ Y v=gi_p ijg iw<mhgeg >ha;rccge " %BCHDRHL "8fagcv<_i_ bya drjh_i_ j_p Y g=gjabvj_jyp j_p >b Yt=>ki_ %BCHDRHL "Iwij_dY > acg<sp hgio abgw d> ;Ri_ ja a=avj_j> ( c o m p e t e n c i e s ) ij_e 9: " "C>crj_ ikijsdyjgp Yfagcv<_i_p ij_e <eyjty JhR >?Y " (:F:<BPKH HXDHL # "8fagcv<_i_ YeAhy aegk =keydabgw bya >aiy<o<s ikijsdyjgp Yfagcv<_i_p hgio abgw ij_e I N T E R S Y S " (: :D>G:F=IT % "F hvcgp joe c_hglghaybye ikij_drjoe ;8; ij_e k gijshaf_ joe =ay=abyiaye ij_e ccr=y : A>oh_jabv cytiag bya hyjy >d >ahabr =>=gdrey " +?:FFSKHL "2h>keY bhaj_htoe Yfagcv<_i_p jgk >b Ya=>kjabgw "