" " The Effect of Strategic Information Systems on Competitive Priorities: An Empirical Study on the Jordanian Commercial Banks

" " The Effect of Strategic Information Systems on Competitive Priorities: An Empirical Study on the Jordanian Commercial Banks إشراف 2014/2013

ب تفويض " " : " "". : 2014 / / : :

ج قرار لجنة المناقشة : " " 2014/3/8.........

د شكر وتقدير......

ه الا هداء.......................................

و 81 2 3 4 4 5 6 7 7 قاي مة المحتويات :(1 1) :(2 1) :(3 1) :(4 1) :(5 1) :(6 1) :(7 1) :(8 1)

ز 449 10 32 44 5846 47 47 47 49 52 53 54 56 9458 59 59 77 78 قاي مة المحتويات :(1 :(2 :(3 :(1 :(2 :(3 :(4 :(5 :(6 :(7 :(8 :(1 :(2 :(3 :(4 2) 2) 2) 3) 3) 3) 3) 3) 3) 3) 3) 4) 4) 4) 4)

ح 10195 96 101 113102 103 108 121115 قاي مة المحتويات :(1 5) :(2 5) : :

ط 24 48 49 49 50 51 51 55 57 60 61 62 64 66 67 69 قاي مة الجداول ( ) "t" t t t "t" t t 12 1 3 2 3 3 3 4 3 5 3 6 3 7 3 83 1 4 2 4 3 4 4 4 5 4 6 4 7 4

ي 70 72 74 76 78 79 80 81 83 84 85 86 87 t "t" t t 8 4 9 4 10 4 11 4 12 4 13 4 14 4 15 4 16 4 17 4 18 4 19 4 20 4

ك 88 89 90 91 92 93 94 21 4 22 4 23 4 244 25 4 26 4 27 4

ل 6 15 17 33 قاي مة الا شكال 1 1 12 22 32

م قاي مة الملاحق 115 116 ( ) ( ) 1 2

ن " "... (185). (47) t. ) :. ( ). ( ). ( ( ) ).. ( :.

س The Effect of Strategic Information Systems on Competitive Priorities An Empirical Study on the Jordanian Commercial Banks ABSTRACT Prepared by Khaled Mohd Ali AlZyoud Supervisor Associate Prof. Dr. Kamel Alhawajreh The study aimed to measure and analyze the impact of strategic information systems on achieving competitive priorities. The study population consisted of the Jordanian Commercial Banks, which are twelve banks. The study sample consisted of (185) respondants selected as an intended sample from managers and heads of sections. To achieve the objectives of the study, the descriptive analytical method was used through a questionnaire that was developed to be used as the major tool for data collection, which consisted of (47) items. A number of statistical methods were used such as: mean, standard deviation, one sample Ttest, stepwise and multiple regression analysis. After analysing the collected data and testing the hypotheses, a number of results were reached: There was a significant impact of strategic information systems with its dimensions (strategic information added value, strategic information updating value, employee's individual performance, organizational performance, and the use of the system) on achieving competitive priorities in the Jordanian commercial banks at the significance level (α 0.05). There was a significant impact of strategic information systems (strategic information added value, employee's individual performance, organizational performance) on achieving the priority of cost in the Jordanian commercial banks at the significance level (α 0.05). There was a significant impact of strategic information systems (strategic information added value, employee's individual performance and organizationl performance) on the priority of quality in the Jordanian commercial banks at the significance level (α 0.05). There was a significant impact of strategic information systems (strategic information added value and employee's individual performance) on the priority of flexibility in the Jordanian commercial banks at the significance level (α 0.05). Also, there was a significant impact of strategic information systems (strategic information added value and employee's individual performance) on the priority of delivery in the Jordanian commercial banks at the significance level (α 0.05), Keywords: strategic information systems, competitive priorities and the Jordanian commercial banks.

1 :(1 :(2 :(3 :(4 :(5 :(6 :(7 :(8 1) 1) 1) 1) 1) 1) 1) 1) :(9 1)

2 :(1 1)......

3 :(2 1) :..1.2 ).3 ( ( ) : ). ( ). ( ). ( ). (

4 :(3 1). :.1....2.3..4...5.6 :(4 1) :

5...1.2.3..4 :(5 1) : HO 1 ) ) (.(α 0.05) ( : HO 11 ) (.(α 0.05) HO 12 ) (.(α 0.05)

6 HO 13 ) (.(α 0.05) HO 14 ) (.(α 0.05) :(6 1) (1 1) : (1 1) ) : :.(Ismail and Raja, 2007 2004 Davis et al., 2003; Slack et al., 2004; Krajewsky and Ritzman, 2005; Stevenson, 2007; Evans and Collier, 2007). : 2009 2008 )

7 :(7 1) :. : :. : 2014 2013 2013 : :.(Ismail and Raja,2007 2004 2009 ) 2008Krajewsky Davis et al.,2003; Slack et al., 2004) : and Ritzman,2005; Stevenson,2007; Evans and Collier, 2007) :(8 1) : 1). :.(28 :..(2005 ).(5 1) : ).(11 6) (2009 :.(2009 ).(17 12)

8 :.(2005 ).(23 18) :.(2009 ).(28 24) :..(47 29) :..(33 29) :.(38 34). :..(43 39) :..(47 44)

9 :(1 :(2 2) 2) :(3 2)

10 :(1 2)..(2009 ).(2005 ). (2009 ). :(1 1 2) ( ).(2006 ) ( )

11 (2000 ).(2002 ).(2000 ).(1999 ) (Ward and Peppard,2002).(Laudon and Laudon, 2004) ".(1999 ) ".(Turban et al.,1999) " "

12 (laudon and laudon, 2004). (2003). (1999). (Cassidy, 2006). (Ward and Peppard,2002). ( ).(Landon and landon,2004) : 1. 2. 3.

13. :(2 1 2) :(2008 ) :. :. : :. : :. :(3 1 2) : (2000 ) :( ). :( ). :( ).

14 :(4 1 2) (1999). (2009). : :. :. :. : :(1 4 1 2) (2005 ).(2004 ).( ).(1999 ) :

15 :.(2003 ) : :.(2000 ) :.(2002) 1 2 3 4 (12) 1.(2006 ) :.56 :(2 4 1 2) : 1 (2004 )

16 : 2.(Ward and Griffths,1996 ) : 3.(1999 ) :(3 4 1 2). : (2008 ) :.. :.. :..

17 (22 ) Source: Obrien, A.(1990). "Management Information System A Managerial End User Perspective " Richard Irwin inc U. S. A, P16. (2). (Dibrell, 2007).(Daft, 2006) (Vinces, 2007). (Mondy and Mony,2005) (85 2002 ).

18 ( ) (choe,2003 ).(Neumann,1994 ) :(Cassidy,2006 ). 1 2. 3. 4.. 5 6. (Galliers And Leidner, 2003). (2005 ) :.

19 :(4 4 1 2).(Drucker, 2007)...(2009 ) :(2009 ).... )..(..... (2005, 2009, ) :,

20 :.1 :. :. :. : : (2005,) :.2,. : (2009, ) :.3.(2009, ) :.4.(2005,) ( ) :.5 (2009, ) :(5 1 2) :(1 5 1 2).(2008 ).

21 (Porter,1985 ) (Li et al.,2006) (Day,2006).. : (2008 ).(,2001 ).. :(porter,1985). (, 2008) :....(porter,1985)

22.(,2001 ) :.(,2008 ). :(2001 ).1.(2005 ) :. :.2.. : 3..

23 ).( : (Peter,2002) :." ISO 9000 " " ISO" :. :. " ISO" :. : ( ). :. :( ) ( ) 3.. 1998 100 1994 1 2 3 4 5 6 7

24 :( 2 5 1 2)....(Porter,1998) (Krajewski & Ritzman,1999) :. :(2001 ) (12) / / / / / / / / / / / / /. / / / / / / / / / / / / / / / / / / Evans1993:118 Certo 1995:255 Mintzberg 1996: 76 Krajewski 1996: 62 Best 1997: 154 Slack 1998: 51 Macmillam 2001:87.(2001) :

25 : : 1.(2000 )... (Stonebreaker & Leong,1994)..(2002 ).(Pitts & Lei, 1996) (Harrison & John,1998) :...(Macmillan & Tampoe,2000).(Krajewski et al.,2007) :. (Adam & Ebert, 1996) ) (Krajewski et al.,2007).(1997 2

26. : (Dilworth, 1992) Design Quality :.(Ray,1992) (Russell & Taylor,1995).. :Correspondence Quality : (Groover,1996)..... :Service Quality.... (Evans,1993).

27 :Flexibility 3. : (Vonderembs,1991) : (Hezier,1999). (1999 )... : (Krajewski & Ritzman, 1999) :. :. :(White & Vonderembso,1991) 1. 2.. 3 4. :Delivery 4. /

28 (Macmillan & Tampoe, 2000) : (Stone & Leong, 1994) / :.(Martinich, 1997) :.(Chase, 2001) :(Evans,1993)....... (Krajewski et al.,2007).. (Krajewski et al.,2007) : :.. : :.

29 (Evans and Collier,2007). (2008 ).. :Innovation 5..(1999 ) : : : (117 : ) (( )) )) :.. (27 ) (( : (2002 ). 1. 2. 3 :. ( ) (1999 ) ) :

30.(.(2004 ).(Hicks and Gullet, 1981) :.(Robbins,1976).1.(Subramanian and Nilakanta,1996).2..(1990 ).3.4 :.5 (.(Pisano & Wright, 1995) (.(Jones,1995).6.(Goldhare, 1986).7 rewards..(1990 )

31 :(3 5 1 2) Porter TradeOffs..(32) (32) Sources: Wheel Wright, Steven., (1981) JapanWhere Operation Really Are Strategic, Harvard Business Review, Vol.59 No. 4,p:71. ) JIT (..(Krajewski & Ritzman, 1999)....

32 :(2 2) :(1 2 2) " (1999, ) : ".,.,. (1999 ). " (2003 ).",, (250),...

33 " (2004, ) " : (120) (,,,, ),.. (2004 ). " (2005, ).",, ), ( :...

34 " (2006, ) " (,, )... ( ). " (2007, ).",, (48),.. " (2007, )." :",

35,.. (2007) : " (2007 ).".. " (2008, )." ( ).,.,.

36 " (2008, ).",,,(%75) (153) (46),, (%82) (%79) (%93).. " (2009 ) "... " (2011 ).( ) :.

37 :..... ( )...(path analysis). " (2012 ).". (78). (SPSS V.20)...

38 :(2 2 2) Environmental Assessment in " : (Chi et al,2005) Strategic Information Systems Planning..,.. Effectiveness of Strategic : (Newkrik and lederer,2006).information Systems Planning under Environmental Uncertainty,,,.(,). The Impact of Supply Chain Management " (Le et al., 2006) Practices on Competitive Advantage and Organizational Performance : (196).

39.... Strategic Information System : (Ismail and Raja, 2007).Planning Malaysian Public Universities,..,.. Supply Chain Practice and " (Zhou & Benton, 2007) Information Sharing (125) :..

40 The Impact of Supply Chain Relation ". (Su et al., 2008) "Quality on Cooperative Strategy.... (311) ( ).. Make Human Capital A Source of " (Lawler, 2009) Competitive Advantage.. The Effect of Ambidextrous Supply " (Kristal et al., 2010) Chain Strategy on Combinative Competitive Capabilities and Business Performance..

41. (3200) (174)... An Investigation of the Relationship " (Sukati et al., 2011) between Supply Chain Management Practices and Competitive Advantage of the Firm ) ) (200) (.(... ( ). Supply Chain Management, Product (Agus, 2011) Quality and Business Performance. (250).

42 SPSS.. "Strategic Information Systems (Wilkin and Cerpa, 2012) Planning: An Empirical Evaluation of Its Dimensions" 29. Firm s Competitiveness through " (Somuyiwa, 2013) Supply Chain Responsiveness and Supply Chain Management Practices in Nigeria (115)......

43 Resilience: Continuous " (Teixeira & Werther, 2013) Renewal of Competitive Advantages... :..... "Implementation of Information (Hyotylainen, 2013) Systems as an Organisational Construction)".. "Information Systems and Different Domain, (Paul, 2014) Functionalities and Types: A Conceptual Study)

44. : "Competitive Advantage of (Nehme and Nehme, 2014) Nations and Multilateral Trade System: How Can Lebanon Benefit from Trade Liberalization without Enhancing Its Strategic Industries?" HeckscherOhlinSamuelson : 6.2. "Knowledge Management (Meihami and Meihami, 2014) a way to gain a competitive advantage in firms (evidence of manufacturing.companies). (Arvidsson, Holmstrom, and Lyytinen, 2014) "Information Systems use as Strategy Practice: A multidimensional view of strategic information system implementation and use".

45 :(3 2). : : :. : :. : :. :.. :.

46 :(1 :(2 :(3 :(4 :(5 :(6 3) 3) 3) 3) 3) 3) :(7 :(8 3) 3)

47 :(1 3).. :(2 3).. :(3 3). 2013 (13) (240).

48 (1 3) % % 0.0833 20 0.1041 25.1 0.0875 21 0.1041 25.2 0.0916 22 0.1041 25.3 0.0750 18 0.1041 25.4 0.0833 20 0.1041 25.5 0.0875 21 0.1041 25.6 0.0458 11 0.0625 15.7 0.0416 10 0.0625 15.8 0.0541 13 0.0625 15.9 0.0500 12 0.0625 15.10 0.0458 11 0.0625 15 /.11 0.0541 13 0.0625 15.12 80.000 192 100.00 240 *.(%80) (192) (240) (7).. (%96.35) (185)

49 :(4 3) (6 3) (5 3) (4 3) (3 3) (2 3).( ) (2 3) (%) 74.1 25.9 137 48 100 185 %74.1 (2 3). %25.9. (3 3) (%) 13.51 25 30 20 45.95 20.00 85 37 40 30 50 40 20.54 38 50 100 185 (3 3) 30 20 %13.51 40 30 %49.95 %20.00

50 50 40.%20.54 50. (4 3) (%) 16.8 31 5 1 20.5 30.8 38 57 10 5 15 10 31.9 59 15 100 185 (4 3) 15 %31.9. 15 10 %30.8.%16.8 5 1 15 15 15.

51 (5 3) (%) 18.92 35 69.73 129 11.35 21 ( ) 100 185 %18.92 (5 3) %69.73.%11.35 ( ). (6 3) (%) 8.64 16 36.22 67 55.14 102 100 185 %36.22 %8.64 (6 3) %55.14.

52. :(5 3) : :.. :. Five Likert Scale : SPSS V.20 (5) : ( ) ). : ( Ismail and 2004 2009 ) : (28).(Raja,2007

53 5 6 6 6 5 2824 2318 17 12 11 6 5 1 ) : Davis et al.,2003; ) ( Slack et al.,2004;krajewsky and Ritzman,2005;Stevenson,2007; Evans and : (18) (2008 Collier,2007) 4 5 5 5 4744 43 39 38 34 33 29 : Five Likert Scale (51) (1) (2) (3) (4) (5) (49) ( ).Five Likert Scale :(6 3) SPSS Statistical Package for Social Sciences. V.20 : Frequencies & Percent.

54. Mean Standard Deviation. :(Sekaran, 2006) : 67.3 66.3 33.2 33.2 1 ( ) Cronbach Alpha.. One sample Ttest T. Variance Inflation Factor. Multicollinearity Tolerance Multiple and Stepwise Regression. analysis :(7 3) (8) : ( (2).(1) ( )

55 : ( (Cronbach Alpha) (Alpha) (1 0) (%60) Cronbach Alpha.(Sekaran,2006). (7 3). (7 3) ( ) (α) 0.938 28 1 0.836 5 1 1 0.935 6 2 1 0.910 6 3 1 0.932 6 1.4 0.901 5 1.5 0.958 18 2 0.911 5 1 2 0.939 5 2 2 0.835 5 3 2 0.933 4 2.4 0.951 74 3 (958.0) (7 3). (938.0) Cronbach Alpha.(0.951).(Sekaran, 2006)

56 :(8 3) Kolmogorov Smirnov..(8 3) :(Marsaglia et al.,2003).(α > 0.05) :HO.(α < 0.05) :HA (α > 0.05).. (0.05)

57 (8 3) Kolmogorov Smirnov (KS) Sig. * Kolmogorov Smirnov 0.092 2.387 1 0.072 2.551 1 1 0.082 1.892 2 1 0.091 1.552 3 1 0.082 2.118 1.4 0.093 2.199 1.5 0.085 3.193 2 0.063 2.396 1 2 0.097 2.225 2 2 0.298 2.914 3 2 0.116 1.333 3 (0.05 α) *

58 :(1 4) :(2 4) :(3 4) :(4 4)

59 :(1 4). :(2 4) : :.(1 4) "t" (1 4) (3.96 3.55) (3.75).. (652.0) (96.3) (772.0) (3.91) (3.55)...(.8510)

60 (1 4) "t" Sig* "t" 2 1 3 4 5 000.0 000.0 000.0 000.0 000.0 18.631 13.339 15.815 19.772 19.216 0.772 0.652 0.735 0.732 0.851 91.3 96.3 3.76 57.3 3.55 5 6 6 6 5 1 2 3 4 5 000.0 21.883 0.887 3.75 28.(96.1) (α 0.05) (t).(3) (t) (1 4).. (05.0). "t".(6 4) (5 4) (4 4) (3 4) (2 4)

61 (2 4) (3.91) (4.105 3.715). " (4.105) " " (.7410) (3.91) ".(0.857) (3.91) (3.798) (2 4) t 1 3 2 5 4 Sig* 000.0 000.0 000.0 000.0 000.0 "t" 24.283 20.342 21.277 14.604 17.044.7410.7270.7850.9080.8570.7720 4.105 3.909 4.026 3.715 3.798 3.91 1. 2. 3. 4. 5..(96.1) (α 0.05) (t).(3) (t)

62.. (05.0). (3 4) t 1 2 4 3 5 6 Sig* 000.0 000.0 000.0 000.0 000.0 000.0 "t" 36.397 29.234 17.862 24.582 18.291 8.897.6800.7390.9040.7490.8560 1.070 0.652 4.229 4.158 3.892 4.032 3.867 3.584 96.3. 6 7 8 9 10 11.(96.1) (α 0.05) (t).(3) (t)

63 (34). (3.96) (4.2293.584) ". (4.229) " " (.6800) (3.960) " (3.58).(1.070) (3.96).. (05.0).

64 (4 4) t Sig* "t 1 000.0 14.646.9770 3.979 12. 2 000.0 8.879 0.673 3.747 13. 3 000.0 6.439.9530 3.677 14. 5 001.0 3.248 0.804 3.652 15. 4 000.0 9.080.9870 3.669 16. 6 000.0 5.109.9850 3.599 17. 0.735 3.760.(1.96) (α 0.05) (t).(3) (t)

65 (4 4). (3.76) (3.979 3.599). " (3.979) " " (.9770) (3.76) (3.599) ".(.9850) (3.76) (4 4).. (05.0).

66 (5 4) t Sig* "t" 1 000.0 21.540.7270 3.762. 18 2 000.0 17.485.8080 3.572 19. 6 000.0 9.030 1.013 3.500. 20 3 000.0 14.369.8890 3.555. 21 4 000.0 10.798.9670 3.531. 22 5 000.0 9.491 1.029 3.501 23 0.732 57.3.(1.96) (α 0.05) (t).(3) (t) (5 4). (3.57) (3.762 3.500) ". (3.762) " (.7270) (3.57)

67 " " (3.57) (3.500).(1.013) (5 4).. (05.0). (6 4) t Sig* "t" 1 000.0 16.999.8310 3.767. 24 3 000.0 17.742.8340 3.639. 25 2 000.0 14.238.8670 3.658. 26 4 000.0 9.780.9350 3.372 27. 5 000.0 7.118.9660 3.322. 28 0.851 3.55.(1.96) (α 0.05) (t).(3) (t)

68 (6 4) 3.322) (3.55) (3.767 ". (3.55) (3.767) " " (.8310) (3.322) ".(.9660) (3.55).. (05.0). : : "t".(7 4)

69 (7 4) "t" Sig* "t" 1 000.0 13.486 50.0 77.3 5 1 4 000.0 14.522 58.0 51.3 5 2 2 000.0 19.877 68.0 68.3 5 3 3 000.0 12.997 63.0 53.3 4 4 000.0 16.238.5730 3.62 19.(96.1) (α 0.05) (t).(3) (t) (7 4) (3.77075 3.53). (3.62). (.5000) (3.77) (.680) (3.68) (3.53). (.6300). (.580) (3.51) (74).

70. (05.0).. "t".(114) (104) (94) (84) (84) t Sig* "t" 1 000.0 12.175.6800 3.96. 29 2 000.0 14.735.720 3.86 30. 4 000.0 13.662.810 3.70. 31 3 000.0 11.598.830 3.74 32 5 000.0 16.363.910 3.62 33 0.73 77.3.(96.1) (α 0.05) (t).(3) (t)

71 (84) (3.96 3.62). (3.77) " ". (3.77) (3.96) " " (.680) (3.62).(.910) (3.77) (8 4).. (05.0)..

72 (9 4) t Sig* "t" 1 000.0 12.12 00.67 3.77. 34 3 000.0 17.43 00.59 3.65. 35 2 000.0 12.86 00.9 3.69. 36 5 000.0 13.49 00.6 3.09. 37 4 000.0 12.19 00.7 3.34. 38 58.0 51.3.(96.1) (α 0.05) (t).(3) (t) (9 4) (3.77 3.34). (3.51) ". (3.77) " " (.670) (3.51) (3.09) ".(.600) (3.51)

73.. (05.0)..

74 (10 4) t Sig* "t" 1 000.0 21.54.720 3.96. 39 2 000.0 17.48.810 3.86. 40 5 000.0 8.16 0.68 3.35. 41 4 000.0 10.79.770 3.51. 42 3 000.0 14.36.890 3.72 43 68.0 68.3.(96.1) (α 0.05) (t).(3) (t) (10 4). (3.68) (3.96 3.35) ". (3.96) " (.720) (3.68) " (3.35) ".(0.68) (3.68)

75. (05.0)...

76 (11 4) t Sig* "t 1 000.0 19.34.880 4.05 28. 2 000.0 12.85.960 3.52 29. 4 000.0 13.43.960 3.21 30. 3 000.0 17.21.940 3.35 31. 63.0 53.3.(96.1) (α 0.05) (t).(3) (t) (11 4). (3.53) (4.05 3.52) ". (4.05) " " (.880) (3.53)

77 ".(.960) (3.53) (3.21) (11 4). (05.0)... :(3 4) Multicollinearity (VIF) Variance Inflation Factor Tolerance Tolerance.(10) (VIF). (13 4).(05.0)

78 (12 4) Skewness Tolerance VIF 160.0 0.865 1.152 1 444.0 0.631 1.363 2 454.0 0.932 1.752 3 321.0 0.772 1.662 4 279.0 0.889 1.998 5 (12 4) Multicollinearity ) (VIF) (1.998 1.662 1.752 1.363 1.152) ( (Tolerance).(10) (05.0) (932.0 0.631) (Skewness). (124) (±1).. :(4 4) HO ) (.(α 0.05)

79 (Analysis of Variance) ) (.(13 4) (13 4) F F DF R 2 0.000 16.566 3.536 0.214 5 179 184 21.215 23.557 44.772 0.342 (α 0.05) * (13 4) (α 0.05) ) ( (16.566 ) F.(α 0.05) ) (0.342) (. : ) (.(α 0.05)

80 (14 4) Sig T β B 0.000 6.889 0.246 0.113 0.318 0.010 9.227 0.088 0.105 0.267 0.000 7.362 0.275 0.109 0.295 0.002 6.776 0.306 0.102 0.118 0.061 1.676 0.109 0.113 0.238 (α 0.05) * (Beta ) (14 ) 4 ) (t) ( (t) ( ) Beta (α 0.05) ( ).( )

81 (15 4) F T (R 2 ).0000 7.934 0.349.0000 6.339 0.430 +.0000 9.235 0.460 + + + 000.0 8.775 0.474 + + (α 0.05) * ) (15 4). ( ) ( α ) (0.349) 2 R (0.430) (0.05 (0.460) (α 0.05) (0.474).(α 0.05) (α 0.05)

82... (2009 ) ( 2004 ) ) (,,,, (2007 ).. (2007 ). ( ).

83 HO 1 ) (.(α 0.05) (Analysis of Variance) ) (.(16 4) (16 4) F F DF R 2 0.000 13.088 3.679 0.281 5 179 22.072 30.917 0.397 184 52.988 (α 0.05) * (16 4) (α 0.05) ) ( (13.088 ) F.(α 0.05) (0.000) (0.397) ( ). :

84 ) α ) (.(0.05 (17 4) Sig T β B 0.002 9.089 0.304 0.130 0.401 0.231 0.088 0.966 0.120 0.207 0.030 6.552 0.195 0.129 0.305 0.000 7.733 0.297 0.109 0.118 0.651 1.226 0.109 0.117 0.238 (α 0.05) * (Beta ) (17 ) 4 ) (t) ( ) ( (α 0.05) (t) Beta.( ) ( )

85 (18 4) F.0000 T 4.331 (R 2 ) 0.309 +.0000 4.776 0.328 +.0000 5.835 0.351 + ) (α 0.05) * (18 ( 4). ) α ) ( (0.309) ) 2 R (0.351) (0.328) (0.05 (α 0.05).(α 0.05) (Analysis of Variance) (.(α 0.05) )

86 (.(19 4) (19 4) F F DF R 2 0.000 11.599 4.661 0.402 5 179 27.968 44.205 0.388 184 72.173 (α 0.05) * (19 4) (α 0.05) ) ( (0.000) (11.599 ) F.(α 0.05) ( ) (0.388). : ) α ) (.(0.05

87 (20 4) Sig T β B 0.042 9.089 0.202 0.155 0.311 0.110 0.174 0.966 0.231 0.144 0.003 6.552 0.369 0.150 0.455 0.020 7.733 0.237 0.131 0.306 0.143 1.226 0.228 0.145 0.155 (α 0.05) * (Beta) (20 ) 4 ) (t) ( ) ( (α 0.05) (t) Beta.( ) ( )

88 (21 4) F T (R 2 ).0000 3.912 0.295.0000.0100 4.222 5.125 0.335 0.368 + + + (α 0.05) * ) (18 4) (. ) ( (0.335) (α 0.05) (0.295) 2 R (α 0.05) (0.368).(α 0.05) ) (.(α 0.05) (Analysis of Variance)

89 ) (.(22 4) (22 4) F F DF R 2 0.000 12.152 3.205 0.264 5 179 19.228 29.008 0.399 184 48.236 (α 0.05) * (22 4) (α 0.05) ) ( (12.152 ) F.(α 0.05) (0.000) (0.399) ( ). : ) α ) (.(0.05

90 (23 4) Sig T β B 0.000 6.011 0.156 0.126 0.196 0.128 0.164 1.533 0.179 0.117 0.036 5.123 0.255 0.121 0.257 0.120 1.221 0.297 0.106 0.057 0.651 0.529 0.241 0.045 0.126 (α 0.05) * (Beta) (23 ) 4 ( ) (t) (t) ( ) (α 0.05) Beta ) ( ).(

91 (24 4) F T (R 2 ).0010.0440 6.863 3.312 0.291 0.353 + (α 0.05) * ) (24 4) (. ( ) (0.291) 2 R (0.353) (α 0.05).(α 0.05) ) (.(α 0.05) (Analysis of Variance) ) (.(25 4)

92 (25 4) F F DF R 2 0.000 9.910 4.076 0.411 5 179 24.458 45.245 0.351 184 69.703 (α 0.05) * (25 4) (α 0.05) ) ( (9.910 ) F.(α 0.05) (0.000) (0.351) ( ). : ) α ) (.(0.05

93 (26 4) Sig T β B 0.000 2.348 0.244 0.157 0.369 0.128 0.003 0.024 0.004 0.146 0.006 5.123 0.245 0.151 0.297 0.218 0.125 1.238 0.194 0.157 0.728 0.037 0.379 0.049 0.141 (α 0.05) * (Beta) (26 ) 4 ( ) (t) (t) ( ) Beta (α 0.05) ) ) (.(

94 (27 4) F T (R 2 ).0000.0030 3.998 3.083 0.258 0.315 + + (α 0.05) * ) (27 4) (. ( ) (0.258) 2 R (0.315) (α 0.05).(α 0.05)

95 :(1 5) :(2 5)

96. :(1 5) :(1 1 5).. (2009) %77.2 ( 2008) %22.8.. (1999) 3040 ".

97." 15 15 15... Chi et al. (2005). 15 (2012). 15..

98 :( 2 1 5) (3.75) (4.55 3.96) (3.96).(3.91) (3.76).(3.55) (3.57). :(3 1 5) (3.62) (3.77 3.51).(3.68) (3.77).(3.51).(3.53) (... ).

99.. (2011).. (2004). :(4 1 5) ) (.(α 0.05) ) (.

100 (2011). ).(α 0.05) ( ). ( Bentove (2001) (1999) (2004) (2011). ).(α 0.05) (. ).(α 0.05) ( ) α ) (.( 0.05

101 :(2 5) :.1..2..3..4..5.

102 : :

103 :. :.(2008) ( ).. ".(2005).10577 (2)13 " 1.(2005). : :.(1999). ( ) :.(2012) ( ). ".(2008) ".190 175 (2)4. : 1.(2006),.(2000) ( ).

104.(2007). ( ) : 1 :.(2002)..(2005) ( ) :..(1999) :. ( ) 1 :.(2005). : :.(2004). : ".(2002) :(1)1 ".2018 : 1.(2008). : 1.(2006).

105 : 1 :.(2000).. :.(2002) :.(2009),. : 1 1.(2003) : ".(2006) ( ) ". ".(2003) ) ". ( " : ".(1997).269263:(2)37 ".(2001) ) " :. ( ".(2001) ".,

106 :.(2008). :.(2009) ) :. ( : 1.(1999) 1 :.(1999). : : ".(2004) ( ) ". : ".(2007) ) ". ( 1 :.(2002). : :.(2003). : 1 : ".(2007) ( ) "

107 1.(2008). : ".(2004) ) " :. ( ".(2009) ( ) ". :.(2006). ".(2008) " : 9000.5722 (3) 70 ".(1998).156 128 (2)25 " : ".(1990) ( ) ".. :.(2000) ".(2003).7 6 (20)

108 ".(2002) ( ) ". ".(2004) ( ) ". : Agus, A. (2011). Supply chain management, product quality and business performance. International Conference on Sociality and Economics Development IPEDR, (10): 98102. Anoo, P. (1994). Quality assurance (BS570) in social services departments The International Journal of Public Sector Management 7(2), : 45. Arvidsson, V., Holmstrom, J., and Lyytinen, K. (2014). Information Systems use as strategy practice: A multidimensional view of strategic information system implementation and use. Journal of Strategic Information Systems, (23): 4561. Ashish, A. (2007). Competitive advantage of a firm through supply chain responsiveness and SCM practices. (Published PHD Dissertation), The University of Toledo, Toledo, USA. Bentove, S. (2001). Using IT for Competitive advantage: a case study strategy. The Executive Journal. 17(2): 54 Bouckaert, p. (1994). Quality improvement in european public services, Londres, Sage. Cassidy, A. (2006). A practical guide to information systems strategic planning, 2 nd, NY, Auerbach Publications, Taylor and Francis Group.

109 Chi, L., Jones, K., leader, A. and Li, P. (2005). Environmental assessment strategic information system planning. International Journal of Information Management, 25(3), 253269. Choe, jongmin, (2003), The effect of environmental uncertainty and strategic applications of IS on afirm's performance. Information and management, 40(2),1527. Christos, H. (2007). Classification and synthesis of quality approaches in e government services. Internet Research, 17(4), 378401 Cromin, T. (1992). Measuring services quality. Journal of Marketing, 56(1), 129141 Daft, R. (2006), The new era of management, Thomson southwest, Vanderbilt university, Canada. Day, M. and Lichtenstein, S. (2006). Strategic supply management: the relationship between supply management practices, strategic orientation and their impact on organizational performance. Journal of Purchasing and Supply Management, 12: 313 321. Dibrell, B. (2007). Dynamic strategic planning: achieving strategic flexibility through formalization. Journal of business management, 13(1): 2135 Drucker, P. (2007). Management: task, responsibilities, practices, Transaction publisher, New Burn swick. Evans, J. R., Collier, D. A. (2007). Operations management: an integrated goods and services approach. Thomson/SouthWestern. Flynn, B. Huo, B., Zhao, X. (2010). The impact of supply chain integration on performance: a contingency and configuration approach. Journal of Operations Management, (28): 58 71.

110 Frohlich T., Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of Operations Management, 19(2): 185 200. Frohlich, T. (2002). Eintegration in the supply chain: barriers and performance. Decision Sciences, 33(4): 53756. Galliers, R., Leidner, D. (2003), Strategic information management: challenges and strategies in managing information system. Third edition, Oxford. Gavirneni, S. (2006). Price fluctuations, information sharing, and supply chain performance. European Journal of Operational Research, 174(3): 16511663. Gronross, D. (1984). Total quality management. European Journal of Marketing. 18(3): 2739 Holm, J. (2003). Information technology strategy and business performance. Concordia university, Canada, Available on www.lib_umi.com Hyotylainen, R. (2013). Implementation of information systems as an organisational construction. VTT Science, (27): 3171. Ismail, N., Raja A. (2007). Strategic information system planning in malaysian public universities, campaswide information, Systems, 24(5): 331341 Juran A., Godfrey, A. (1999). Juran's quality hand book. McGrawHill, New York. Kotter, P. (1997). Marketing management analysis planning implementation and control, Prentice Hall of India, New Delhi..

111 Laudon, K., laudon, J. (2004). Management information systems, 8 Edition, New Jersey. Lim, J. (2006), Three Essays on Information Technology and Firm Performance. The university of Kansas, USA. Marsaglia G., Tsang W., Wang J. (2003). Evaluating kolmogorov s distribution". Journal of Statistical Software, 8(18): 1 4. Meihami, B. and Meihami, H. (2014). Knowledge Management a way to gain a competitive advantage in firms (evidence of manufacturing companies). International Letters of Social and Humanistic Sciences, (3): 8091. Mintzberg, H., Joseph, L. (1998). Strategy safari, guided tour through the wide strategic management, Free press, NJ. Mondy, W., Mondy, J. (2005). Human resources management, New Jersey, person prenticehall. Nehme, G. and Nehme, E. (2014). Competitive Advantage of Nations and Multilateral Trade System: How Can Lebanon Benefit from Trade Liberalization without Enhancing Its Strategic Industries?. Open Journal of Social Sciences. (2): 217231. Neumann, S. (1994). Strategic information systems competition through information technologies, NewYork, Macmillan. NewKrik, H. and Albert, L. (2006), The eeffectiveness information system planning under environmental uncertainty. Information and Management. 46(4): 6779. NewKrik, H., Albert, L. (2008). The impact of business and IT change on strategic information system alignment, Proceedings for The Northeast Region Decision Sciences institute.

112 NewKrik, H., and Albert, L. (2006). Incremental and comprehensive strategic information systems planning in an uncertain environment, LEEE Transaction on Engineering, 53(3): 380394. O'Brien J. (1990). Management information systems a managerial and user perspective, Richard, Irwin Inc U.S.A. Parasumann, A., and Zeithmal, V. (1985). Conceptual model of service quality and its implication for future research. Journal of Marketing, 94(1): 1325. Paul, P. (2014). Information Systems and Different Domain, Functionalities and Types: A Conceptual Study. Pinnacle Mathematics & Computer Science, (2014): 15. Porter, M. (1979). Competitive strategy: techniques for analyzing industries and competitors. New York, The Tree press. Porter, M. (1985). Competitive advantage: creating and sustaining superior performance. New York: The Free Press. Sekaran, U. (2006). Research method for business: a skill building approach. 4th edition, New Delhi,John Wiley & Sons. Simatupang, M., Sridharan, R. (2005). An integrative framework for supply chain collaboration. International Journal of Logistics Management, 16(2): 257274. Somuyiwa, A., and Adebayo, T. (2013). Firm's competitiveness through supply chain responsiveness and supply chain mmanagement practices in nigeria. Journal of Poverty, Investment and Development An Open Access International Journal, (1): 142147. Straub, W., Rai, A., Klein, R. (2004). Measuring firm performance at the network level: a nomology of the business impact of digital supply networks. Journal of Management Information Systems, 21(1): 83 114.

113 Su Q., Song, Y., Li,Z., and Dang, J. (2008). The impact of supply chain relationship quality on cooperative strategy. Journal of Purchasing and Supply Management, (14): 263 272. Sukati, I., Hamid, A., Baharun, R., Tat, H., and Said, F. (2011). An investigation of the relationship between supply chain management practices and competitive advantage of the firm. Contemporary Marketing Review, 1(4),1 13, Available online at http://wwww.businessjournalz.org/cmr. Tan, B. (2000). Strategy type information technology and performance management science and information systems, Proceeding of The twelfth conference on Information System. Thomsom, J. (1993). Strategic management, Chapman and Hall, London. Turban, E. (1999). Information technology for management, 2 edition, U.S.A. Vinces, J. (2007). Individual strategic thinking as facilitators of organizational absorptive capacity. University of Ramon Liull, Barcelona, Spain. Vouzas, P. (2007). Assessing managers. Awareness of TQM, 9(1),1729.. Ward, J. and Joe, P. (2002). Strategic Planning for Information System, 3 Ed., England Ward, J., and Griffth, P. (1996). Strategic Planning for Information System, 2Ed, London. Wilkin, C, and Cerpa, N. (2012). Strategic Information Systems Planning: An Empirical Evaluation of Its Dimensions. Journal of Technology Management & Innovation, (7): 5262.

114 ( ) : ( ) :

115 ( ) : (1). 1. 2. 3. 4. 5. 6. 7. 8

116 ( ) : (2) " المدير/ة المحترم تحية طيبة وبعد ". " "...

117 : ( ) : : 1 50 50 40 40 30 30 20 : 2 15 10 5 1 : 3 15 10 5 : 4 : 5

118 الجزء الثاني: أثر نظم المعلومات الاستراتيجية في تحقيق الا ولويات التنافسية: دراسة تطبيقية في البنوك الا ردنية. :. ( )......1.2.3.4.5.6.7.8.9..10

119.11..12..13..14..15.16..17. الا داء التنظيمي..18.19...20..21..22.23

120 استخدام النظام..24..25..26.27...28 القسم الثالث: الا ولويات التنافسية.. ( ) التكلفة..29..30..31.32.33

121 الجودة.34...35..36..37..38 المرونة..39..40.41..42..43 التسليم..44..45..46..47