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1 3 065, 5 10 G35 ABSTRACT The interpersonal interaction deepens the excavation of original content, develop s the Internet information origin, and improve usersπrelation, therefore form s interactive information service pattern based on user experience. This article discusses the cause and user experience of interactive information service, designs user experience model based on three dimensionals. Finally, it analyzes interactive environment, usersπinteraction aswell as the interaction between usersπ and the system, and constructs the interactive information service model based on user experience. 5 figs. 10 refs. KEY WO RD S Interactive information service. U ser experience. Model. CLASS NUM BER G35,,,,, 1,,,, :, W eb2. 0, B log W iki, yahoo ; ;,,,W eb2. 0, 3 Web2. 0 ( : 08JC870009) J a nua ry, 2009

2 066 Journal oflibrary Science in China,,, 2 Martha L. B rogan [ 1 ], ( ) ( ), 2. 1,,,,,,,,, ,,,,,, 1 1 1,,,, : ( visceral level) ( be2 haviour level) ( reflective level) [ 2 ],,, ;,, ;,,, 3,,,, Vo l. 35. N o. 179

3 : Deng Shengli, ZhangMin: Construction of Interactive Information ServiceModelBased on User Experience 067 Laurel [ 3 ], Laurel :, [ 3 ] 3. 1,,, T. D. W ilson, [ 4 ] ( 2),, 3. 2,,,,, E2mail blog wiki,,,, 3 [ 5 ] 2 2,,,,, W eb2. 0, 3,, J a nua ry, 2009

4 068 Journal oflibrary Science in China, ;,, [ 6 ],,,,, ChaCha. com,, [7 ] 3. 3 [ 9 ],,,,,, Dal2 housie Elaine G. Tom s Tom s,, 4 [ 8 ],,, 4 Tom s Tom s,,, Tom s 3. 4,,, ( ), Vo l. 35. N o. 179

5 : Deng Shengli, ZhangMin: Construction of Interactive Information ServiceModelBased on User Experience 069,,,,,,,,,,, 5 5,,,,, ;,,,, (1),,,,,,,,,,, : ; ;,, (2),, [ 10 ] RSS BBS,,,,,,,,, ( ),, J a nua ry, 2009

6 070 Journal oflibrary Science in China,, : [ 1 ] Martha L. Brogan. Contexts and Contributions: Build2 ing the Distributed Library[ EB /OL ]. [ ]. http: / /purl. org/ dlf/pubs/ dlf106. [ 2 ] [ ]. [M ].,,. :, 2005: [ 3 ] Medin D L, Lynch E B, Solomon K O. A re there kinds of concep ts? [ J ]. chology, 2000 (51) : Annual Review of Psy2 [ 4 ] T. D. W ilson. Models in information behavior re2 search[ J ]. Journal of Documentation, 1999, 55 (3) : [ 5 ] M ichael C. Habib. Toward Academ ic L ibrary 2. 0: Development and App lication of a L ibrary 2. 0 Methodology. A Masterπs Paper for them. S. in L. S degree [ D ]. University of North Carolina at Chapel H ill, November, [ 6 ]. Google[ J /OL ].. [ ]. http: / /www. ciweekly. com /arti2 cle /2006 /1120 /A shtml. [ 7 ]. ChaCha [ OL ]. [ ]. ht2 tp: / / baike. baidu. com /view / ht. [ 8 ] Elaine G. Toms. Information Interaction: Providing a Framework for Information Architecture [ J ]. Journal of the American Society for Information Science and Technology, 2002, 53 (10) : [ 9 ],,. W eb [ J ]., 2006 ( 4) : , 611. [ 10 ],,. [J ]., 2007 (1) : : ( : ) ( 25 ) : [ 1 ] W isconsin Association of Public L ibraries etc. W is2 consin Public Library Standards[ S]. 4th ed. Madi2 son: W isconsin Department of Public Instruction, 2005: [ 2 ] State L ibrary of Iowa. In Service to Iowa: Public L ibrarymeasures of Quality[ S ]. 4th ed, 2004: 27, [ 3 ] Illinois L ibrary A ssociation, Public library man2 agement forum, Standard review comm ittee. Serv2 ice Our Public: Standard for Illinois Public L ibrar2 ies[ S ]. Revised ed. Illinois library association, 1997: 63. [ 4 ] L ibris Design. L ibrary Stacks and Shelving [ S ]. L ibris Design : 5-6. [ 5 ] [ S ]. :, 1999: 83. [ 6 ] Department of Justice. ADA Standards for Acces2 sible Design, 28 CFR PART 38 [ S ]. Revised of July 1, [ 7 ] The American LibraryAssociation. BuildingBlocks for Planning Functional Library Space [M ]. Maryland: The Scarecrow Press, Inc., 2001: 7. Lanham, [ 8 ] Dahlgren, Anders C. Public L ibrary Space Needs: a Planning Outline /1998 [ R ]. W isconsin Depart2 ment of Public Instruction, 1998: 10. [ 9 ] Illinois L ibrary A ssociation. Serving Our Public: Standards for Illinois Public L ibraries. Revised ed [ R ]. Illinois L ibrary A ssociation, 1997: 72. [ 10 ] Poll, Roswitha, Boekhorst, Peter te. Measuring Quality: PerformanceMeasurement in Libraries[M ]. 2nd ed. M nchen: K. G. Saur, 2007: 121. [ 11 ] PROV IDENCE A ssociates Inc. A Building Pro2 gram for the new M issouri R iver Regional L ibrary [M ]. App. F: 7. : : ( : ) Vo l. 35. N o. 179

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